United Airlines Powers Seamless Customer Experience During Travel Disruptions with AWS Serverless Containers
Learn how United Airlines was able to quickly scale a new feature on its mobile application to respond to surges in customer usage.
Overview
United Airlines is a global airline that transports over 500,000 customers per day to 460 airports worldwide. United Airlines set out to build and deploy a new feature on its mobile app called "Delays and Cancels" that gave customers more control over their travel plans during disruptions. In the event of a weather event, customers had the opportunity to rebook their tickets, get vouchers, book hotels, and more directly in the app. By using Amazon Elastic Container Service (ECS) and AWS Fargate, United Airlines could launch the app quickly and automatically scale in response to surges in customer usage during weather events.
To learn more, watch the re:Invent video.
One of the benefits that we see with AWS is our teams don't have to focus as much on the infrastructure, and therefore are able to focus on development, and focus on the customer. So, with Delays and Cancels, I think we came up with the idea and took it all the way to implementation in less than 60 days.
Grant Milstead
Vice President - Digital Technology, United AirlinesAWS Services Used
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