AI-First for Intercom as It Delivers Customer Service Excellence on AWS
Scaling Customer Service with AI: Intercom’s Journey on AWS
Artificial intelligence–powered customer service specialist Intercom is all-in on Amazon Web Services (AWS). In this video, we hear about the company’s evolution from startup in 2011 to leading platform with tens of thousands of global customers. With a robust infrastructure in the AWS Cloud, says senior principal engineer Brian Scanlan, Intercom can scale efficiently to support growth while maintaining security. Intercom continues to innovate and expand, meeting diverse customer needs with AI and AWS.
We’ve been able to partner with AWS, with our product teams, with their services, and with our support team to deliver these services when we need them and at the level of quality that we need.
Brian Scanlon
Senior Principal Engineer, IntercomGet Started
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