
United Airlines on AWS
United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow.
United Airlines' Cloud Journey on AWS
United Airlines Uses Amazon Bedrock to Innovate 50-Year-Old Technology
How do we build better? This is the question Pam Fimble’s team at United Airlines asks itself now that it has seen modernization in action through the use of generative artificial intelligence (gen AI). Here, the director of IT application development talks about training Amazon Bedrock to translate passenger name records, avoiding months of manual effort and improving services.

United Airlines Improves Developer Productivity by 40% with AWS and Harness
With a goal of transforming its operations and customer experiences, United Airlines launched United Next. In addition to growing their fleet, this initiative has elevated the customer's brand experience by moving tens of hundreds of applications to AWS, boosting developer productivity by 40 percent and simplifying compliance processes. Find out how United Airlines worked with AWS Partner Harness to accelerate its innovation journey.

United Airlines Innovates to Meet Customer Needs Using the AWS Migration Acceleration Program
Krishna Srinivasa, Director of Enterprise Architecture, Cloud, and DevOps, and his team at United Airlines have the technical resources and digital knowledge to support business transformation. Find out how the outcome-driven methodology of the AWS Migration Acceleration Program is helping to build new products, manage scalability challenges, and increase agility.

United Airlines: Modernizing Data & Analytics Platform with AWS
United Airlines worked with AWS Partner Impetus Technologies to build a next-generation data analytics platform on AWS. Director of Data Engineering, Sarang Bapat, explains how he and his team use AWS serverless technologies to deliver resilient, real-time analytics.

United Airlines: How to Use AWS Backup to Protect Data from Ransomware Events
Rammohan Potham, Principal Cloud Architect at United Airlines, is the star of "This Is My Architecture", as he explains how the airline automates protection of 2 petabytes of data across hundreds of applications using AWS.

Discover more on United Airlines' cloud journey
About United Airlines
Formed by the merger of several airlines nearly a century ago, United Airlines today runs the most comprehensive destination network in the world, and is the largest airline globally by revenue and fleet.
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