Switchboard, MD on AWS
Atlanta-based Switchboard, MD is a physician-led AI company that streamlines healthcare communication by automating message triage and routing across calls, texts, and emails.
Switchboard MD and AWS streamline patient communication with AI
Switchboard, MD uses Amazon Nova Sonic to automate real-time call transcription in clinical contact centers, achieving 80-90% cost reduction and 4% word error rate. This AI-powered solution processes 20,000+ monthly calls, reducing queue times by 75% and call abandonment by 59% while enabling automated EMR matching and freeing healthcare staff to focus on patient care.
How Switchboard, MD automates real-time call transcription in clinical contact centers with Amazon Nova Sonic
Switchboard, MD uses Amazon Nova Sonic to automate real-time call transcription in clinical contact centers, achieving 80-90% cost reduction and 4% word error rate. This AI-powered solution processes 20,000+ monthly calls, reducing queue times by 75% and call abandonment by 59% while enabling automated EMR matching and freeing healthcare staff to focus on patient care.
About Switchboard, MD
Switchboard, MD was created by physicians and healthcare professionals who know the system from the inside. With deep clinical roots and technical rigor, their team is focused on solving the operational challenges that slow care down.
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