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AWS Support

AWS Enterprise Support

Comprehensive support for mission-critical workloads

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Overview

  • Enjoy round-the-clock access to AWS support engineers for critical issue resolution.
  • An AWS Technical Account Manager (TAM) to provide technical expertise and personalized guidance.
  • Customers on AWS Enterprise Support can experience more than 15% cost-savings across select services when compared with customers with similar total AWS spend on other tiers of AWS Support.
  • Receive regular architecture reviews, best practice recommendations, and proactive monitoring.

Business Support Limited Time Offer

Expert technical assistance when you need it most.
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Why AWS Enterprise Support?

AWS Enterprise Support provides a comprehensive suite of resources, including proactive planning, advisory services, automation tools, communication channels, and 24/7 expert support. Our Support engineering team is trained in all technical domains covered by AWS, and is available to provide you with general guidance, how-to advice, best  practice help, troubleshooting, and operational support. You also recieve access to a Technical Account Manager (AWS TAM) who will provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from AWS.

Not ready to sign up for Enterprise Support? Sign up for AWS Business Support today to unlock premium features such as:

  • Expert technical assistance when you need it most, with 24/7 access to cloud experts
  • Architectural guidance
  • Personalized recommendations
  • Automated workflows for the cloud
Sign up for AWS Business Support today

AWS Enterprise Support Benefits

An Amazon Technical Account Manager provides consultative architectural and operational guidance tailored to your specific use cases and applications.

AWS Countdown, included with the AWS Enterprise Support plan, helps assess operational readiness, identify and mitigate risks, and plan capacity, using proven playbooks developed by AWS experts during the planning and execution of planned events such as product launches, sales events, and  migrations. AWS Countdown Premium is available as a monthly subscription for an additional fee.  

Enhanced technical support: 24/7 access to Cloud Support Engineers via phone, chat, and web, with rapid response times for critical issues.

Customers on AWS Enterprise Support can experience more than 15 percent cost-savings across select services compared to similar spend on other support tiers.

Proactive services are included with Enterprise Support and help you review the health of your cloud operations, optimize costs, and scale workloads efficiently through workload reviews, best practices workshops, and deep dives.

Invest in your cloud success

Not ready to subscribe to AWS Enterprise Support?

For just $100/month, you can gain access to 24/7 support and expert advice to help you get the most out of AWS.  

Start today with Business Support

Ready to explore the full benefits of AWS Enterprise Support?

Contact our sales team to learn more about AWS Enterprise Support pricing and how it can transform your cloud journey.

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