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AWS Support

Plan for retail peak season with confidence using AWS Countdown Premium

Optimize your cloud infrastructure for operational readiness with guidance from AWS experts

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Benefits

Engage with designated specialist engineers to receive context-specific guidance to help ensure your supply chain, order processing, and call center infrastructure and applications are ready.
Access proven runbooks and AWS experts to plan capacity and establish operational readiness for your most important sales events.
Receive real-time troubleshooting and rapid issue resolution when it counts during retail peak season.
Tailor engagement to your seasonal schedule through an easy monthly subscription with no term commitments.*

Overview

Retail peak season is approaching, and you can expect increased traffic at every point of your customers' journey. Maintaining application performance and responsiveness during the holiday season is essential, but scaling resources dynamically to accommodate demand spikes while optimizing for cost can be challenging. You need to scale your cloud infrastructure for high availability, ensure your applications and systems can handle what’s coming, and that you have the right security posture in place.

AWS Countdown Premium, an AWS offering designed for business-critical events, applies the same best practices used for major events like Amazon Prime Day. AWS Countdown Premium helps scale your team with skilled cloud experts to help evaluate your operational readiness, plan for increased traffic, and provide rapid support during your biggest sales events.  

With Countdown Premium, you’ll get:

  • Critical support at every step of your retail peak season planning and execution, from design to post-sale retrospectives. 

  • Designated engineers selected from a team of AWS experts provide proactive guidance and troubleshooting, with the cloud expertise you can trust. 

  • Expert-led engagements like AWS Well-Architected assessments, security reviews, infrastructure capacity planning, and critical event calls, helping you ensure your order processing, checkout system, call center, and loyalty programs are optimized.

  • Support for your team in learning critical cloud skills as you prepare and execute on your cloud operational strategy, all while providing rapid issue resolution at every step of the way.

Use Cases

Design cloud architecture for your supply chain, order processing, call center, and loyalty programs to auto-scale with increasing activity while also optimizing cost.

Protect your brand and help ensure the security and integrity of your retail systems with risk planning, execution, and rapid issue resolution, using best practices from the AWS Well-Architected Framework.

 

Plan for increased traffic to and from point of sale and in-store systems and reduce site latency with AWS cloud experts.

 

 

Customers

“DoorDash received support from AWS Countdown Premium, a service for optimizing business-critical events, launches, and migrations on AWS, 11 days before finishing the website. “It was invaluable to have dedicated support engineers from AWS. The engineers would get back to us very quickly with resolutions or suggestions.”

Brian Alexander, Technical Program Manager at DoorDash

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