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AWS Support

Plan for open enrollment with confidence using AWS Countdown Premium

Optimize your cloud infrastructure for operational readiness with guidance from AWS experts

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Key benefits

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Engage with designated specialist engineers to receive context-specific guidance to help ensure your cloud environment, call center infrastructure, open enrollment, and verification applications are ready.
Access proven runbooks and AWS experts to plan capacity and establish operational readiness for the increased traffic during open enrollment.
Receive expert troubleshooting and rapid issue resolution from a designated cloud engineer during planned peak enrollment and verification windows.
Tailor engagement to your seasonal schedule through an easy monthly subscription with no term commitments.1

Why AWS Countdown Premium

Open enrollment season is approaching, and you can expect increased traffic from subscribers for enrollment call center, and third-party verification. Maintaining application performance and responsiveness during your busiest period is essential, but scaling resources dynamically to accommodate demand spikes while optimizing for cost can be challenging. You need to scale your cloud infrastructure for high availability and minimize downtime, ensure your applications and systems can handle what’s coming, and that you have the right security and compliance posture in place.

Open enrollment season is rapidly approaching, and it’s critical to prepare for increased traffic from subscribers for enrollment, call center, and third-party verification.

AWS Countdown Premium, an AWS offering designed for business-critical events, applies the same best practices used for major events like Amazon Prime Day. AWS Countdown Premium helps scale your team with skilled cloud experts to help evaluate your operational readiness, plan for increased traffic, and provide rapid support during your highest traffic events.

With Countdown Premium, you’ll get:

  • Critical support at every step of your planning and execution, from design to post-enrollment retrospectives. 
  • Designated engineers selected from a team of AWS experts provide proactive guidance and troubleshooting, with the cloud expertise you can trust. 
  • Expert-led engagements like AWS Well-Architected assessments, security reviews, infrastructure capacity planning, and critical event calls, helping you ensure your open enrollment, verification, call center, and integrations are optimized.
  • Support for your team in learning critical cloud skills as you prepare and execute on your cloud operational strategy, all while providing rapid issue resolution from a designated cloud engineer at every step of the way.

Customer testimonial

“DoorDash received support from AWS Countdown Premium, a service for optimizing business-critical events, launches, and migrations on AWS, 11 days before finishing the website. “It was invaluable to have dedicated support engineers from AWS. The engineers would get back to us very quickly with resolutions or suggestions.”

Brian Alexander, Technical Program Manager at DoorDash

Use Cases

Scale your infrastructure for open enrollment

Design cloud architecture for your open enrollment and verification systems and optimize to auto-scale with increasing activity while also optimizing cost.

Secure your systems

Protect your sensitive subscriber data and help ensure the security and compliance of your systems, with risk planning, execution, and rapid issue resolution, using best practices from the AWS Well-Architected Framework.

Strengthen your connectivity

Plan for increased traffic to your systems and integrations, get help with load testing and identifying key observability metrics, and reduce site latency with AWS cloud experts.

How to get started

Want to speak to someone about your open enrollment and verification window planning-related needs?

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Ready to sign up for AWS Countdown Premium?

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