Amazon One FAQs

The Amazon One biometric authentication services will be discontinued on June 3, 2026 for retail customers. Specific locations may begin removing Amazon One devices prior to the official end date.  

No. Amazon One user data, including palm data, will be automatically deleted following the discontinuation of the services and after completion of any remaining transactions.

Yes. To unenroll from Amazon One, users can sign in at the top of this page. In the Profile section, users can scroll to the "Unenroll" section at the bottom and select "Delete my Amazon One Profile". This process deletes the user's data, including palm data, from Amazon One.

For those that used Amazon One services at retail businesses, their Amazon One user data and transaction information will be automatically deleted following the discontinuation of the services. Amazon One user data includes name, phone number, email, palm data, and any associated credit card or ID information.

If a user has linked their Amazon One account to their Amazon.com account, they can submit a request for access to their personal information here (select the "all data categories" option). If a user has not linked their Amazon.com account, they can submit a request for access to their personal information here.

All other entry and payment methods currently offered at each retail location will continue to work, including payment and entry using credit card and QR code (where available).

Amazon One credit card information associated with user profiles, including all payment transaction data, will be deleted along with their Amazon One user data, including palm data. 

Yes. Users can continue using Amazon One services at supported retail locations until June 3, 2026. Specific locations may begin removing Amazon One devices prior to the end date.  

We are proactively notifying active Amazon One users who have used our palm authentication services at retail businesses over the last 30 days prior to this message. 

Active Amazon One users at any retail business location that used the services 30 days prior to June 3, 2026 may receive another reminder email or text message. 

Amazon One palm authentication services will be discontinued at all retail businesses including stores, sports venues, gyms, or any other businesses currently using the services for payment or entry. This excludes healthcare settings until further notice. 

Amazon One will continue to be available to patients for check-in at existing healthcare locations until further notice. 

Amazon One enables frictionless, secure biometric authentication for both businesses and customers using AWS-encrypted palm authentication. Simplify user experiences while enhancing operational efficiency and security across touchpoints e.g. at point-of-sales terminals or check-in kiosks. No ID cards, passwords, or wallets needed.

Our palm authentication technology provides a unique biometric signature for each user minimizing risk of duplicated, shared, or compromised credentials, even in the most sensitive enterprise environments.

Amazon One delivers sub-second authentication, enabling fast and seamless access to services, systems, and secure areas.

User data isn't shared with third-parties, and only used to operate and improve the AO service.

Users can choose where and when to use their palm for verification, manage business enrollments, and protect their data with instant encryption and deletion rights.

Palm data and Amazon One payment information are not stored on mobile devices when users sign up, nor on our Amazon One device. When users scan their palm, the palm and vein images are immediately encrypted and sent to a highly secure storage area in the AWS Cloud, built on industry leading infrastructure using well tested best practices, where a unique palm signature is created.

Customer trust is our top priority. We protect user data with AWS's high security standards, leveraging the AWS Cloud, along with multilayered security controls built into the Amazon One hardware, software and cloud infrastructure to ensure that customer data stays encrypted and secure.

Multiple security controls protect user data at all times, including, but not limited to, encryption, data isolation, and dedicated secure storage areas with restricted access controls.

The palm is unique, and the features of a palm change little over time—offering a convenient, secure, and accurate way to authenticate identity. We chose palm authentication over other biometrics because it is more private, contactless, and intentional. Waving a palm requires an explicit action, putting users in full control over when and where they can use this service.

Amazon One works with certified hardware and approved form factors. Our certified devices are designed to meet strict security, performance, and anti-spoofing standards.

Enrollment is completed through the Amazon One mobile app (available for download in iOS and Android app stores), AO integrated into enterprise-specific workflows (via app clip or instant app), or in-person using AO-enabled devices at participating businesses. The process is quick, secure, and optimized for enterprise environments—enabling users to authenticate in seconds after enrollment.

Amazon One reduces risk of shared, lost, or stolen credentials. Each authentication is tied to a single individual, helping prevent unauthorized access.

Yes. Amazon One supports integration through secure APIs and certified deployment models, allowing it to connect with identity platforms, access control systems, and enterprise applications.

Amazon One is currently available in the United States.

Yes. Amazon One has a data protection architecture built on AWS's proven security infrastructure and is used in sectors that require strong identity assurance, such as healthcare, finance, and travel.