Enterprise-Grade Simplicity with Powerful Features and Reliable Support
What do you like best about the product?
Commvault Cloud offers a strong balance between enterprise-grade capabilities and operational simplicity. The platform is easy to use for daily backup and recovery operations, while still providing deep configuration options when required. Implementation is straightforward, and onboarding workloads across on-prem, hybrid, and cloud environments is well structured. It integrates easily with a wide range of technologies and storage targets, reducing complexity in heterogeneous environments. With a broad set of features available in a single platform, it is used frequently for both routine protection and advanced recovery scenarios. Customer support is reliable and effective, especially when handling complex technical issues.
What do you dislike about the product?
While Commvault Cloud is very powerful, the breadth of features can introduce complexity. Advanced configurations and troubleshooting often require deeper product knowledge, which can increase the learning curve for new users. Some workflows still involve navigating multiple menus, and detailed tuning may take time in very large environments. Additionally, upgrades and compatibility checks require careful planning to avoid operational impact
What problems is the product solving and how is that benefiting you?
Commvault Cloud addresses the challenge of protecting and managing data across complex hybrid and multi-cloud environments using a single, centralized platform. It simplifies backup, recovery, and data mobility while reducing operational overhead. This results in improved reliability, faster recovery times, consistent policy enforcement, and better visibility across workloads, allowing teams to manage data protection more efficiently and with greater confidence.
Rock-Solid Backup with Advanced Security
What do you like best about the product?
I like that Commvault Cloud offers backup data copy encryption and a compliance lock with the WORM option, making it extremely secure. It's great because no one can decrypt the backup copy or alter it. Additionally, I find the inbuilt ransomware protection feature really valuable, as it enhances the security of our data.
What do you dislike about the product?
I find it inconvenient that to access Commvault Cloud, we need to go through the Commvault Java console or Command Center. We can't access it directly.
What problems is the product solving and how is that benefiting you?
I use Commvault Cloud to store server backup copies in an isolated environment, providing a partial disaster recovery solution if our on-premise system fails. It offers encryption, compliance lock with WORM, and built-in ransomware protection for secure backups.
Hybrid backup strategy has improved recovery orchestration and now supports flexible DR planning
What is our primary use case?
I work with a variety of backup solutions including Commvault, Avamar, Rubrik, and similar tools. I am part of Tata Consultancy Services where we pitch all these solutions to customers from the backup perspective while the overall solution revolves around how we are transforming the overall IT estate for the customers. This is a subpart of it, but we do deal with the backup solutions as a solution for the customers.
I have been dealing with Commvault Cloud for about four or five years and have been selling solutions around Commvault.
When it comes to recommending Commvault Cloud, it varies from manufacturing to retail. We usually deal with all the enterprise customers with petabyte scale of data in the environment. Wherever we have reliance RTO and RPO requirements from the customers for shipping the backup copies to the cloud, we leverage different components from Commvault. For example, we basically keep the CommServe in one of the cloud environments to have the policy orchestrations and all that. To ensure that whenever required, we can restore from the latest backups using Commvault Cloud onto the public cloud environments while the primary workloads are running on-premise. This is one scenario, but it spans across the industries and across the size of the customers where we leverage all these enterprise solutions, typically for the production workloads. We also leverage the cloud-native solutions from the respective hyperscalers for the non-production workloads to ensure that we are saving on the license costs while achieving the compression and dedupe capabilities from tools such as Commvault.
What is most valuable?
We find the most valuable features in Commvault Cloud to be from the appliances perspective. I mentioned CommServe, which basically orchestrates the overall backup policies for the customers. The features are primarily from the backup and restore perspective, which is a typical use case that we solution for the customer.
Basically, the public cloud acts as a bigger solution for the on-premise while the on-premise acts as a DR for the public cloud workloads.
What needs improvement?
I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically revolves around tiering of not frequently accessible data to glacier kind of storage, plus bringing in a high level of compression and deduplication capabilities. All those features I believe are there in other customers and they are bringing in new use cases from the AI perspective which I have not recently seen in Commvault.
I have seen that Dell does have such features. We recently pitched a solution to the customers where we talked about data tiering and the other AI use cases, identifying the data by itself and autonomously taking decisions on how to tier the data between the different storage classes that we have. Those kind of capabilities that we have proposed to the customer as far as the partner solutions are concerned.
I would like to see AI capabilities in Commvault Cloud. The rest of the features pretty much align with the other enterprise solutions that we have in the market. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.
For how long have I used the solution?
I have been working in this field for eight years.
How are customer service and support?
I would rate the technical support provided by Commvault from 1 to 10. I do not come from the delivery background but from the solution architect background, so I sell the solution to the customers. At the pre-sale cycle, we have spocks aligned from Commvault with whom we get in touch, and they provide all the required support that we need.
How would you rate customer service and support?
What other advice do I have?
I would assess the flexibility of Commvault Cloud in supporting cloud-based and on-premises deployments by saying that the components more or less remain the same. It depends on how many workloads that we are running onto the cloud. Whether to use production or whether to use Commvault solutions for the production workloads or take them to the non-production. We typically look for how much data storage that we need to protect via Commvault. Whether we are achieving a business case and bringing in cost-saving for the customer if the data size is too high from the non-production workloads as well. We typically go on and propose to the customer to leverage Commvault for the non-production workloads as well. For hybrid cloud customers, we have environments across on-premise and cloud. They have their virtual appliances running on Commvault in public cloud as well as the on-premise workloads. They typically use public cloud as a failover to the on-premise environment while they use on-premise for the workloads that are running on the public cloud.
To evaluate Commvault Cloud disaster recovery performance, we look for features including deduplication and how much data that we are saving and whether the cost saving comes from the actual FET that we get out of Commvault. FET is basically how much data that we need to back up using Commvault solution. Plus we look at how many licenses that we require. Competitors charge for per-VM based licenses. In Commvault we have VM-based licensing as well. I am not too sure with respect to how many licenses that we need for the file storage. These are the evaluation criteria when we are assessing what backup solution to go ahead with.
The product is competitive when it comes to the pricing. It is pretty much in line with the partner solutions.
I usually recommend other solutions instead of Commvault Cloud. We face a variety of customers where the customers already have solutions running in their environment. If not, if a customer wants a different solution, if they are moving from legacy systems to the cloud and there is a need to propose a new solution, then we go ahead with new backup data protection solutions. Otherwise, whatever that is running in the customer's environment and they are pretty much happy with it, we go ahead with the same solution for the customers.
I would rate this review overall as an eight out of ten.
Has consistently offered robust cross-platform capabilities and impressive support
What is our primary use case?
Our main use cases for Commvault Cloud are primarily BFSI and banking.
What is most valuable?
The most helpful features of Commvault Cloud are its extensive capabilities, as they are in a position to take care of whatever use case presented to it.
Commvault Cloud provides features for managing multi-cloud environments.
Commvault Cloud has deduplication technology as part of its features.
What needs improvement?
I don't see any issue with storage efficiency or performance of the application; the only issue is it's a costly solution.
It's quite costly, but I would still consider it's worth the investment.
For how long have I used the solution?
I have been working with Commvault Cloud for approximately three years.
What was my experience with deployment of the solution?
It is not difficult to deploy Commvault Cloud; however, it requires good skills and a competent person to implement it, while Veeam will be completely simpler to deploy.
If a person knows what they are doing, deploying Commvault Cloud can take a few hours to a few days, depending on the use case.
What do I think about the stability of the solution?
I do not experience difficulties related to stability; the product is good in that regard.
I have not faced any downtimes with Commvault Cloud. The concerns arise more when I want changes or need to do some configuration, and if a bug appears, I reach out, and they are good at assisting.
What do I think about the scalability of the solution?
I would consider that Commvault Cloud is scalable enough for those types of applications, as we are using them for multiple applications.
How are customer service and support?
I am reasonably satisfied with Commvault Cloud's technical support team; however, the primary aspect is the number of people on the ground, which is limited, and the number of people who know Commvault Cloud is lesser compared to Veeam.
If I have an issue, it will indeed take more time to receive a response because they have limited resources, but otherwise, Commvault Cloud has reasonable support, although they will not come on-site and it will be remote support.
How would you rate customer service and support?
Which other solutions did I evaluate?
The main difference between Commvault Cloud and Veeam is that Commvault Cloud is much more real cross-platform and multi-cloud, designed for a real, exhaustive, real cross-platform, cross-cloud environment, evident in terms of a single pane of window. Veeam is more geared towards different types of use cases, as Veeam has naturally been for virtual environments and has been shaping up quite reasonably for cloud, being much simpler in terms of usability compared to Commvault Cloud.
What other advice do I have?
The concerns arise more when I want changes or need to do some configuration. On a scale of one to ten, I rate Commvault Cloud a nine.
Commvault Made Backup Management Simple
What do you like best about the product?
Commvault Cloud has definitely been a most valuable tool during my internship. Its dashboard is straightforward to navigate, and the compatibility between Commvault and AWS and Azure was done me most smoothly and efficiently, I also loved it. My main activity in it was to create the backup jobs that were set to be executed automatically for the virtual machines and the databases, which in turn freed us up for some other activities. The restore process was speedy and reliable, which I found really comforting when we had to do disaster recovery scenarios. Commvault served as a bridge that interconnected the on-prem and cloud environments, and thus it could be sure that backups are consistent without changing the manual part of the process a lot. At the same time, it made our team feel more confident about data safety. Additionally, the deduplication feature helped us save a good amount of storage space.
What do you dislike about the product?
The initial setup might be a little too much for new users to handle. A few high-level settings were not very clear, and one had to look into the documentation to get the information, which could have been more nicely arranged. Besides, the cost arrangement for several cloud storage choices was not very clear.
What problems is the product solving and how is that benefiting you?
Commvault Cloud has been a great partner in addressing the challenge of handling backups in our data centers as well as in the cloud. Without having to resort to manual scripts or a myriad of tools, we were able to automate and centralize our backup and recovery operations. This not only saved us time and lowered human error but also increased our confidence regarding data loss or system failures. Moreover, it contributed to the better utilization of storage through features such as deduplication.
Vault for your Data
What do you like best about the product?
One of the most useful thing about Commvault cloud is the Cyber security support for Multi Cloud platforms
What do you dislike about the product?
The is the only disliking thing as this won't be accessible to the small companies.
What problems is the product solving and how is that benefiting you?
Commvault is solving the problem of the managing security and Data issues. And it solves this by providing the top most services to manage and maintain security
My Experience with G2
What do you like best about the product?
Commvault Cloud offers a highly reliable and centralized platform for managing data backup, recovery, and disaster recovery across hybrid and multi-cloud environments. What I like most is the simplicity of managing complex data protection tasks through a single interface. The automation features, policy-driven backup schedules, and integration with AWS and Azure make it easy to ensure compliance and data availability without manual intervention. It also provides detailed reporting and analytics, which help in proactively managing risks and optimizing storage.
What do you dislike about the product?
While Commvault Cloud is a powerful platform, the initial setup and configuration can be quite complex, especially for new users or smaller teams without prior experience. The user interface, though improved over time, still feels a bit overwhelming due to the number of features and settings available. Also, some error messages could be more descriptive to help in quicker troubleshooting. Licensing and pricing models can be a bit confusing at first as well.
What problems is the product solving and how is that benefiting you?
Commvault Cloud helps solve the challenge of managing and protecting data across multiple environments — on-premises, cloud, and hybrid. It consolidates backup, recovery, and disaster recovery into a single platform, which reduces the complexity and overhead of using multiple tools. This has improved our operational efficiency and significantly reduced recovery times during outages or accidental deletions. The built-in automation and reporting also ensure we meet compliance requirements without manual effort, ultimately saving time and reducing risk.
Scalable Backup Solutions for Hybrid Environments
What do you like best about the product?
Commvault Cloud provides a unified platform for on-premises, cloud, and hybrid data protection. One of the most significant benefits is the ease with which backups, disaster recovery, and workload migration can be managed through a single interface. It also seamlessly interfaces with a variety of storage systems, including VMware, AWS, and Azure. The interface is user-friendly, detailed reporting is available, and policy-based automation significantly reduces the amount of manual effort necessary.
What do you dislike about the product?
The initial setup may be a little challenging, especially for inexperienced users or smaller IT teams. There is a considerable learning curve for setting up policies and understanding all of the features.
What problems is the product solving and how is that benefiting you?
Commvault Cloud is taking on the difficulty of managing data protection across a distributed infrastructure. It provides the centralization of backup and recovery solutions across virtual, cloud, and on-premises settings.
Comprehensive cloud-based management ensures security and easy integration across platforms
What is our primary use case?
I provide solutions using
Commvault Cloud for multiple purposes such as endpoint backups, server backups, databases, cybersecurity solutions, and healthcare. The use cases depend on the customer, including
Metallic, a cloud-based solution, tailored according to individual requirements.
What is most valuable?
Commvault Cloud offers a SaaS solution where there is no need for on-premise installations. Customers only need to purchase the solution, and Commvault takes care of everything. Other features include endpoint solutions, integration with
Office 365, ransomware protection, archival for long-term retention, and no ingress or egress charges. The security is enhanced with multi-factor authentication, and data can be replicated to different clouds with one on-premise copy.
What needs improvement?
The support needs more improvement. I feel that the support is not yet up to the mark, with not enough professional engineers to provide assistance.
For how long have I used the solution?
I have been working with Commvault Cloud for almost ten years.
What was my experience with deployment of the solution?
Deployment depends on the customer, but it does not take more than two months.
What do I think about the stability of the solution?
Commvault Cloud is highly stable, and I would rate it a ten out of ten.
What do I think about the scalability of the solution?
Commvault Cloud is quite scalable, and I have not heard any complaints from customers regarding scalability.
How are customer service and support?
The support currently deserves a seven out of ten rating but could be improved to reach a nine.
How would you rate customer service and support?
How was the initial setup?
The initial setup is straightforward, and on a scale of one to ten, I would rate the ease of setup a nine.
What was our ROI?
Customers typically see a return on investment within three years.
What's my experience with pricing, setup cost, and licensing?
Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.
What other advice do I have?
Commvault Cloud provides an excellent solution. Users get a single pane of dashboard to manage the entire backup infrastructure across different locations. My overall rating for Commvault Cloud would be nine out of ten.
Great experience of management
What do you like best about the product?
It is easy to be managed thru the web console and easy to get familiar with this product. Using one single console can manage all the backup infrastructure in the company
What do you dislike about the product?
In our environment, we only use this product to backup VMware. Many other features are not needed. It will be great to have the option not to install the features like sharepoint, database ,,, feature when we install this product.
What problems is the product solving and how is that benefiting you?
It protects VM servers in our company. We can restore VMs or files in the VM server directly. It is great product to protect our data.
