Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Too easy to accidentally call
What do you like best about the product?
I like that it’s easy to get calls on the computer or on the phone
What do you dislike about the product?
I don’t like that jabber instantly calls someone if you hit “enter” too quickly. I don’t like that you can’t control when your calls come to your computer and when they don’t- it’s inconsistent. The “are you there” ringtone is absurd.
What problems is the product solving and how is that benefiting you?
Syncing across computer and phone
Cisco Calling Software
What do you like best about the product?
The fact that the calling in feature is very easy to use for the call center environment. its just a simple log in and put yourself into a status and get going.
What do you dislike about the product?
The fact that if you pull up the dial pad it stays a certain way. the only way to get rid of it is to refresh the page. but if you us the dial pad again you have to refresh the page again to get rid of it.
What problems is the product solving and how is that benefiting you?
As a growing company our customer base has grown year after year and so more and more phone lines are needed. The ease of adding multiple lines for more agents and making sure the que is correct for them is as easy as 123!
Recommendations to others considering the product:
If you need a good phone system to implement then this is your product!
Cisco is the best
What do you like best about the product?
Cisco provides easy, reliable and secure calling.
What do you dislike about the product?
There is nothing I dislike about Cisco Calling. I've used it for years without trouble.
What problems is the product solving and how is that benefiting you?
We used Cisco Calling for conference calls, voicemail and daily calls at work. It's simple to use. Even the call forwarding and checking your voicemails from home are easy to use.
Recommendations to others considering the product:
If you're on the fence about Cisco Calling, I highly recommend you switch. I've use Cisco Calling and Avaya. Cisco is definitely easier to use. Even our less tech savvy employees are able to use it without troubles.
Dependable soft phone service
What do you like best about the product?
The capability to use the phone system remotely. Dependable and great sound quality.
What do you dislike about the product?
No big issues with it. Occasionally laggy in the calling but resolved by a reboot.
What problems is the product solving and how is that benefiting you?
Ability to answer and make calls remotely using the in office phone.
Cisco phones
What do you like best about the product?
I like that the system is very user friendly
What do you dislike about the product?
System issues occasionally, along with errors in calls or access to calls
What problems is the product solving and how is that benefiting you?
It’s shortcuts to calls makes my job easier
Cisco Calling
What do you like best about the product?
I love the ease of the click to dial. I used to type the number too slow or too fast and get them all mixed up, I love using the web dialer now.
What do you dislike about the product?
Sometimes it doesn't work and there doesn't seem to be a specific reason or fix for it
What problems is the product solving and how is that benefiting you?
I can make more calls and make them faster because I'm not wasting time typing numbers in
Cisco Phone
What do you like best about the product?
The calls come right into your queue and they are easy to answer quickly. Easy logout and easy login.
What do you dislike about the product?
Sometimes, the system will go down out of nowhere and you have to log back in or it gets frozen.
What problems is the product solving and how is that benefiting you?
Receiving CS Calls
cisco
What do you like best about the product?
the ability to use the system from a computer.
What do you dislike about the product?
the system is not compatible with an automatic answer system
What problems is the product solving and how is that benefiting you?
better trackage if calls
Best software if you're into notes or sketch.
What do you like best about the product?
I have job duties that involve calling and chatting with many customers at once, conference call is the best feature to enjoy here, best web portal for calling.
What do you dislike about the product?
A few lined don't connect with cisco, also the sound on the other side is kinda gritty sometimes.
What problems is the product solving and how is that benefiting you?
Most of my conference calling problems are solved now.
Recommendations to others considering the product:
Best software if you're into reviewing phone records.
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