Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Sr. Telecommunications Analyst
What do you like best about the product?
I use Cisco Webex all the time and it is very dependable and ease of use. I never worry when I am working on a project or getting assistance from CISCO and we are using the Webex, I am always confident and and concerned of losing any connection or stalling while on the Webex.
What do you dislike about the product?
I can not find anything that I dislike from using your Webex and alwayys appreicate the professionalism from all.
What problems is the product solving and how is that benefiting you?
it's usually a UCCE or Communications Manager problem.
Amazing calling experience because its EVERYWHERE
What do you like best about the product?
I use the Jabber application on my PC, MAC, and smartphone, how am I not to win on this?
What do you dislike about the product?
There isn't much not to like. What else would I choose?
What problems is the product solving and how is that benefiting you?
All of them, I do phones, I use phones, Cisco provides the best phones.
On-prem calling still the best for large enterprises
What do you like best about the product?
Flexibility; cost-savings.
Call Quality.
Large number of different endpoints.
Call Quality.
Large number of different endpoints.
What do you dislike about the product?
Difficulty of upgrades.
Difficult to add third party devices.
Monolithic changes / patches required
Difficult to add third party devices.
Monolithic changes / patches required
What problems is the product solving and how is that benefiting you?
Bringing a global company together.
Ability to have contact center agents in the US, EMEA and Russia all working together
Ability to have contact center agents in the US, EMEA and Russia all working together
Cisco Calling
What do you like best about the product?
Active/Active architecture options, variety and selection of endpoint
What do you dislike about the product?
The CIsco administration UI is dated and could use an update similar to UCCE 12 admin console updates. Improvements and operational and analytics capabilities would be a big plus.
What problems is the product solving and how is that benefiting you?
Cisco calling is providing a rich feature set for video endpoints, mobile devices and both cloud and on-prem capabilities.
Cisco Calling
What do you like best about the product?
II like the product selection, ease of use, and excellent support from our account team. We've used these products for over 10 years.
What do you dislike about the product?
Nothing really, we use many Cisco products and all are excellent.
What problems is the product solving and how is that benefiting you?
Collaboration
Recommendations to others considering the product:
Do it
Good Voip Experience
What do you like best about the product?
With a good internet connection, the voip experience with Cisco is authentic. The quality of voice is also great, and with the management systems provided by Cisco, it makes administrators easily configure and manage the systems.
What do you dislike about the product?
There can definitely be improvements in the web design.
What problems is the product solving and how is that benefiting you?
Our phone systems and contact center
Senior Project Manager
What do you like best about the product?
Clearity of the calls and the integration with Skype for Business
What do you dislike about the product?
Nothing, the system works as expected. We all use it and enhance it
What problems is the product solving and how is that benefiting you?
Setting your status to busy to prevent distractions and other calls
Cisco Phones
What do you like best about the product?
I like how cisco phones are work horses. they rarely break down and call quality is great. I really like how we are able to remotely control and manage all aspects of the phones.
What do you dislike about the product?
I dont like updating phones. There should be a process in place to auto-update phones
What problems is the product solving and how is that benefiting you?
communications. Users are used to calling with cisco devices.
Simple, reliable and scalable
What do you like best about the product?
The ease of deployment, end user adoption and implementation made this the ideal solution for the SMB sized customers we service. The customer appreciated that we could still bring in a best of brand service for what their size and budget required.
What do you dislike about the product?
At the time, the lack of local, traditional, analog services for backup.
What problems is the product solving and how is that benefiting you?
Keeping Cisco relevant in the smaller type companies, offices.
Cisco CUCM In The Workspace
What do you like best about the product?
Cisco CUCM is very robust. It is also very HA and able to be placed in two data centers for full redundany
What do you dislike about the product?
I wish Cisco would add Telephone number inventory to CUCM. This would allow us to enter our phone number ranges and know what numbers are still available to use when provisioning a phone
What problems is the product solving and how is that benefiting you?
It allows users to take their phone to other buildings when they change departments. This lowers MAC costs for the company..
Recommendations to others considering the product:
It would be a wise choice if moving to VOIP
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