Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Reliable and Easy-to-Use Cloud Calling Solution
What do you like best about the product?
What I like most about Webex Calling is its seamless integration with other Cisco collaboration tools like Webex Meetings and Webex App. The call quality is consistently reliable, even with larger teams spread across different regions. The interface is user-friendly, and switching between devices (desktop, mobile, or desk phone) is smooth, which makes it very convenient for hybrid or remote work setups.
What do you dislike about the product?
One limitation is that advanced reporting and analytics could be more detailed—especially for organizations that want granular insights into usage and performance. The mobile app, while generally good, can sometimes feel slightly less responsive compared to the desktop experience. Also, while integration with other Cisco tools is excellent, integration with third-party applications could be more streamlined.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped solve the challenge of maintaining reliable communication across a hybrid workforce. Instead of relying on traditional PBX systems or multiple fragmented tools, everything is centralized in one secure cloud-based platform. It eliminates downtime and simplifies device management, making it easier for our team to stay connected whether they’re in the office, working remotely, or on the move. The solution has reduced costs associated with maintaining on-premise telephony and increased flexibility for scaling users up or down as needed.
Webex Calling Review
What do you like best about the product?
Webex calling makes provisioning new devices easy. The built in troubleshooting also makes it easier to find and analyze call logs.
What do you dislike about the product?
Relying on Cisco infrastructure can sometimes be challenging to manage.
What problems is the product solving and how is that benefiting you?
The transition from an on-premises Call Manager to a cloud solution is made seamless.
Webex Calling great networking and robust communication tool
What do you like best about the product?
I like the call quality, its impeccable and sounds great wherever you are. The connection is stable and works without interruptions. I also like being able to manage the system from the cloud, its intuitive, and I love it.
What do you dislike about the product?
Its a great tool. I like everything about it, but id like to see more advanced customization options. Thats all.
What problems is the product solving and how is that benefiting you?
So far, its solved problems, especially because its modernized our way of communicating, giving us flexibility and professional, high-quality service. Its truly valuable investment that has paid off.
Seamless Calls and Collaboration with Webex Calling
What do you like best about the product?
What I like about the webex calling is, how it brings everything together. Like having my calls, my video meetings and messaging all in one place.
By this way I don't have to jump between different tools.
By this way I don't have to jump between different tools.
What do you dislike about the product?
The main pain point of Webex calling, when I am working from home is the stable and fast internet connection. Other apps work fine with lower speed, this can be a improvement point for Webex calling.
What problems is the product solving and how is that benefiting you?
The team connectivity is important in my hybrid working model and Webex calling solves it best. and as I mention in above answer as it is all in one tool, it helps.
Seamless integration that boosted our sales calls
What do you like best about the product?
What I like best about Webex Calling is how effortlessly it hooked up with our Salesforce CRM last year and suddenly all those customer details popped up right during calls. No more fumbling around for notes mid conversation. It made closing deals feel way smoother especially when our team was spread out across Europe and the call quality held up even on spotty hotel WiFi during trade shows. We've got this one rep who was always complaining about dropped calls before but now he'd raving about the stability. The app's interface is pretty intuitive too.
What do you dislike about the product?
The one downside though is that the mobile app sometimes lags when switching between data and WiFi. This happened to me a couple times during important client pitches and it threw off the flow a bit.
What problems is the product solving and how is that benefiting you?
One huge problem that Webex Calling solved for us was fragmented communication in sales. Before we'd juggle separate phone systems and CRM tabs. Now with everything integrated our response times to leads dropped by like half. That's meant more closed deals without the usual problems. Another unexpected perk was how it cut down on email follow ups. It'd saved us headaches in a fast paced environment.
Smooth calling tool with reliable features!
What do you like best about the product?
I like that the call quality stays clear even with long meetings and weak connections. The system is stable and integrates well with other collaboration tools which makes switching between chat and voice simple. The mobile app is also handy when I need to take calls away from my desk.
What do you dislike about the product?
The interface feels a bit dated compared to newer platforms. Sometimes it takes extra clicks to reach simple settings like voicemail. Pricing also feels a little high for small teams.
What problems is the product solving and how is that benefiting you?
It helps unify calling for our distributed team. We don’t have to depend on separate phone systems and everything routes through one platform. This has reduced missed calls and improved client communication since everyone can answer from desktop or mobile.
Webex:ultra fast and user friendly
What do you like best about the product?
Webex is very easy to connect with any person and it protect privacy while sharing the screen
What do you dislike about the product?
It gives notification to presenter when any person joins which is very annoying
What problems is the product solving and how is that benefiting you?
Connecting people and it helps in colloboration with different people
Webex makes virtual meetings easy and reliable.
What do you like best about the product?
One of the things I truly value about Webex Calling is the convenience it brings to everyday communication. The platform is designed in a way that makes it very easy to place, receive, and manage calls without any complications. The audio quality is always sharp and clear, which makes conversations smooth and professional, even when connecting with colleagues or clients in different locations.
I also like how flexible it is across devices. Whether I’m working from my desk, using my laptop on the go, or switching to my mobile phone, I can stay connected without interruptions. The transition between devices feels seamless, which is very useful when working remotely or traveling. Another highlight for me is the integration with other Webex features like Meetings and Messaging. Being able to move from a call to a chat or a video meeting instantly saves time and keeps everything in one place. Features like voicemail, call forwarding, and team directory make it even more practical.
I also like how flexible it is across devices. Whether I’m working from my desk, using my laptop on the go, or switching to my mobile phone, I can stay connected without interruptions. The transition between devices feels seamless, which is very useful when working remotely or traveling. Another highlight for me is the integration with other Webex features like Meetings and Messaging. Being able to move from a call to a chat or a video meeting instantly saves time and keeps everything in one place. Features like voicemail, call forwarding, and team directory make it even more practical.
What do you dislike about the product?
At times, Webex Calling can feel slightly complicated for beginners, especially when navigating advanced features or settings. The mobile app could be smoother, and occasional call quality issues appear during weak internet connections, which can interrupt conversations and reduce overall reliability.
What problems is the product solving and how is that benefiting you?
Webex Calling really helps solve the problem of staying connected no matter where I’m working from. In the past, it was difficult to manage calls when away from the office, but now I can easily make and receive business calls from my laptop or mobile without worrying about missing anything.
It also solves the issue of using too many different apps. Instead of jumping between separate tools for calling, messaging, or meetings, everything is built into one platform. This makes my workday smoother because I can start with a quick call and, if needed, move straight into a video meeting without switching applications. Another big problem it solves is flexibility. Whether I’m at my desk, traveling, or working from home, I can answer calls on any device. Features like call forwarding, voicemail, and contact search make it easier to stay organized and never lose touch with important conversations.
It also solves the issue of using too many different apps. Instead of jumping between separate tools for calling, messaging, or meetings, everything is built into one platform. This makes my workday smoother because I can start with a quick call and, if needed, move straight into a video meeting without switching applications. Another big problem it solves is flexibility. Whether I’m at my desk, traveling, or working from home, I can answer calls on any device. Features like call forwarding, voicemail, and contact search make it easier to stay organized and never lose touch with important conversations.
Reliable voice for day to day, admin portal takes a minute to learn.
What do you like best about the product?
I'll start with the situation. About a year and a half ago our support queues got messy when folks rotated between home and office and calls didn't always reach the right on call engineer. We moved to Webex Calling to centralized numbers, set proper hunt groups and make sure voicemail didn't sit in a random inbox. What stood out first was the stability. Audio stayed clean even on hotel WiFi and I rarely saw jitter above what users would notice. Call transfer and park were easy to teach and the call pickup groups meant our tier 2s could grab overflow without pinging Slack every five minutes. The admin side let us build auto attendants with timeofday rules and quick updates for holiday hours, which saved me from last minute fire drills.Training was light. Most folks figured out the softphone in the first afternoon and the UI felt familiar enough that we didnt run a long enablement program.I wont pretend every click is perfect but for daily calling, it's straightforward.
What do you dislike about the product?
A couple of bumps. Initial provisioning took longer than expected because syncing groups from Azure AD to match license assignments wasn't one and done. The admin portal is powerful but things like dial plan edits and site settings live in different spots, so the first week felt like a scavenger hunt. On integrations we wanted tighter presence with Microsoft Teams so a user's status matched their active call in Webex Calling. I't works sometimes but its not always instantaneous.
What problems is the product solving and how is that benefiting you?
Fewer reconnection issues, cleaner handoffs, and standard caller ID for outbound followups means less context switching. Our SLA for call backs dropped by a few minutes on average and the volume of "try again later" messages shrank. It's not magic, its just consistent. I'd like to see presence syncing and CRM logging tightened, dependable voice in a hybrid setup, it's been the right fit for us over the last 18 months.
WebX Calling- Clear Calls Every Time
What do you like best about the product?
The interface is clean and intuitive, so even team members who aren’t very tech-savvy were able to start making and receiving calls right away without a steep learning curve. The implementation process was surprisingly smooth — everything was well-documented, and the setup didn’t disrupt our existing workflows.
Customer support has also been a big plus. Whenever we had a question, the Webex team responded quickly with clear solutions, which gave us confidence in relying on the platform for our daily operations. Speaking of daily operations, we use Webex Calling multiple times a day, every day — and it has been consistently stable, with no major glitches or dropped calls.
I also appreciate the rich set of features. From call forwarding and voicemail transcription to seamless device switching, it covers everything we need for both internal and client communications. Integration with our other tools (like calendars, messaging apps, and CRM systems) was straightforward, which means we can handle most of our communication without jumping between too many apps.
Customer support has also been a big plus. Whenever we had a question, the Webex team responded quickly with clear solutions, which gave us confidence in relying on the platform for our daily operations. Speaking of daily operations, we use Webex Calling multiple times a day, every day — and it has been consistently stable, with no major glitches or dropped calls.
I also appreciate the rich set of features. From call forwarding and voicemail transcription to seamless device switching, it covers everything we need for both internal and client communications. Integration with our other tools (like calendars, messaging apps, and CRM systems) was straightforward, which means we can handle most of our communication without jumping between too many apps.
What do you dislike about the product?
While Webex Calling works very well overall, there are a few areas that could be improved. The desktop app can sometimes feel a bit heavy on system resources, especially when running alongside other collaboration tools, which can cause slight slowdowns on older machines. The mobile app is good, but occasionally the call quality on weaker internet connections isn’t as stable as I’d like — even though this is partly due to network conditions, other lightweight calling apps sometimes handle it better.
What problems is the product solving and how is that benefiting you?
Before we switched to Webex Calling, our team was juggling multiple tools for voice calls, meetings, and messaging, which often led to missed calls, poor audio quality, and confusion about which platform to use. Remote and hybrid work made things even more challenging — we needed a single, reliable system that worked seamlessly across devices and locations without a complicated setup.
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