Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Webex Callin
What do you like best about the product?
The most helpful feature is the ability to integrate into our current CUCM, this allowed users to seemlessly transition to remote work and not having to relearn a phone system
What do you dislike about the product?
There are times where call quality isnt at its best but cant exactly pin this on Webex
What problems is the product solving and how is that benefiting you?
Being able to have VOIP for end users
Webex Calling - One of the best cloud calling solution
What do you like best about the product?
Its powerful yet flexible cloud-based phone system which makes adding new users and managing devices very easy. The user-friendly interface makes it easy to use and the voice and service quality is awsome.
What do you dislike about the product?
The call routing feature can be better in terms of service and efficiency. The notifications are buggy sometimes which can be annoying. Customer support should be a little more responsive in a timely manner.
What problems is the product solving and how is that benefiting you?
The best thing I found about Webex Calling is its flexibility to add and manage multiple users. It is very easy to use yet full of pro features which makes is one of the best available solutions.
Great upgrade to traditional PBX network
What do you like best about the product?
We've replaced Webex calling with PBX based traditional phone system that was running on CISCO call manager. It was a very smooth and seamless integrations and was easy to implement.
What do you dislike about the product?
Sometimes call may get dropped or can't hear the ringing
What problems is the product solving and how is that benefiting you?
Move phone system from traditional PBX to VoIP. That was a hugh cost saving initiative and need less resources to manage the system
Webex Calling is enterprise-ready fully featuring calling platform
What do you like best about the product?
Webex Calling is available in a significant number of global markets. It is a fully featured, enterprise-ready telephony platform. The phone models are well-made, rock-solid devices. Softphone apps are equally useful tools. One of the coolest features is a "pull call" feature, allowing live calls to be moved seamlessly from physical to softphones. Support is excellent and can pull full SIP logs for troubleshooting. The Control Hub is constantly being improved with customer suggestions. Minimal downtime even when the Webex messaging cloud sees issues (which is rare).
What do you dislike about the product?
The legacy of Broadcloud as the base for Webex Calling is still evident in the User Portal, though this is being improved. Some Control Hub updates are implemented without warning, so there can sometimes be some admin headaches.
What problems is the product solving and how is that benefiting you?
They are actively pursuing new markets globally. They have a agile development process for implementing new features. It's clear Cisco is spening a lot of money improving Webex Calling.
Webex - Review
What do you like best about the product?
Easy to use, and screen sharing is easy peasy. Mostly liked the whiteboard future which is collaborative. And I can just schedule and create alerts over email too.
What do you dislike about the product?
I felt the call customization, such as background changing, is not available on this. Suddenly the call quality is reduced, and the video feed buffers. It stuck for some time and started again on its own.
What problems is the product solving and how is that benefiting you?
I can write anything, notes on white board.
Screen sharing is so easy here. We can connect from a dial up connectionms and landphone from us and mobile app is also very good to use. and i can record sessions smoothly.
Screen sharing is so easy here. We can connect from a dial up connectionms and landphone from us and mobile app is also very good to use. and i can record sessions smoothly.
Cisco Partner using Webex Calling
What do you like best about the product?
We migrated from on-prem CUCM and discovered Webex Calling is a great solution. One of the best things is being cloud-based, significantly simplifying the infrastructure.
What do you dislike about the product?
Webex Calling Plan is unavailable in my country (Brazil), so this can be improved. Compatibility with older devices such as 3905 would also be nice to have. Features such as Billing/CDR/Usage Reports could also be improved.
What problems is the product solving and how is that benefiting you?
We moved to a smaller office so there isn't much room for physical gear anymore. So, being able to use as much Cloud solutions as possible is a huge benefit as it saves physical space, power, and simplifies our internal IT operation as well.
Best Business Call & Coms Platform Ever!
What do you like best about the product?
Everything communications related - in one place with quick clicks menus on the side and icon pictures that actually make sense!
Quick add-on apps that say what they do in their names - so you find what you need in an instant!
Quick add-on apps that say what they do in their names - so you find what you need in an instant!
What do you dislike about the product?
Where were you all my life - Nothing to fault.
What problems is the product solving and how is that benefiting you?
VOIP coms at a reasonable licensing cost that is scaleable to huge organizations.
Versatile Collaboration
What do you like best about the product?
Webex provides various tools for online meetings, video conferencing, screen sharing, and file sharing, allowing teams to collaborate effectively regardless of their physical location.
What do you dislike about the product?
Some users may find the Webex interface overwhelming or complicated, particularly when accessing advanced features or settings.
What problems is the product solving and how is that benefiting you?
With Webex Calling, businesses can easily scale their communication system up or down based on their needs. Adding or removing users, setting up new offices, or expanding globally becomes simpler and more flexible, ensuring seamless communication across the organization.
centralized view
What do you like best about the product?
single app and management with detailed information about organization usage and user view.
What do you dislike about the product?
nothing but a little bit about app usage. it is moving fast but using lot of BW.
What problems is the product solving and how is that benefiting you?
management service is fully solved by using webex calling. it helps us to rely o cisco webex team to support us.
Smooth and Easy.
What do you like best about the product?
I like the reception, no static on the background and i can hear the caller crystal clear and vise versa. The Video have an option for HD as well which other applications doesn't have.
What do you dislike about the product?
So far None. Our company is using WEBEX for calls and video conferencing
What problems is the product solving and how is that benefiting you?
Easy access for joining meeting
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