Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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unleash the power of webex calling
What do you like best about the product?
webex calling is quite an asset in calling, it comes with various features; it's security features are in accordance to the standard privasy and security measures, this are the end to end encryption and the passwords in logins. the customer support team is very suportive and always available.
What do you dislike about the product?
webex calling has a learning curve especially if the user is new to the tool, the tool comes wth a variety of features and grasping all of them requre enough time.
What problems is the product solving and how is that benefiting you?
insecurity and lack of privacy. webex calling comes with good security measures assuring the users their secrets are safe
your business communication solution
What do you like best about the product?
webex calling comes with a number of features, the quality of the call is very clear , the sound is audible with minimal disruptions. webex calling security and privacy is in accordance to the standard security protocal, with end-to-end encryption, ensures secrets and privacy of information is adhered to.
What do you dislike about the product?
on poor internet coonectivity, webex calls are highly affected espeially international calls. also the pricing of the tool is little high hence might be a challenge to a small business
What problems is the product solving and how is that benefiting you?
security and privacy, webex calling ensures perfect security to the user
2023 Mastermind of Secured Communications
What do you like best about the product?
Easy to manage calls on centralised portal.
Perfect for making services availability around the clock.
Easy flexible subscriptions plans.
High security and encryption from end-to-end.
Perfect for making services availability around the clock.
Easy flexible subscriptions plans.
High security and encryption from end-to-end.
What do you dislike about the product?
No main feature or functionality I can complain about.
What problems is the product solving and how is that benefiting you?
With Webex Calling our services to customers is easily accessible at all times and have perfected collaboration by real-time communication.
Webex Calling
What do you like best about the product?
Its integration with other Webex tools odcourse, such as Webex Meetings and Webex Teams.
What do you dislike about the product?
Bug fixes are not released in a timely manner.
What problems is the product solving and how is that benefiting you?
Brings together voice, video, messaging, and conferencing capabilities into a single platform.
Great cloud calling service, rich feature and easy to manage.
What do you like best about the product?
My favourite functionality of Webex Calling is queueing and agent managing. Every agent can belong to several queues and you can set login behaviour for every single one. But the best feauture is callback: a timeout can be set for people in queue after which the system asks "it's been X minutes since you've been in queue: if you want to hang up and be called back when it's your turn press 3". This way people don't have to hang on the phone wainting... I absolutely love this one!
What do you dislike about the product?
There's onestly nothing to dislike about this product: the softphone is good looking (and has support for multi line, unlike other products), phones are really good looking and onboarding is a breeze with the 12-digit code, call routing is rich-feautured... I personally like very much the platform.
What problems is the product solving and how is that benefiting you?
Great substitute for on-premise calling solution for those that don't require top-level complexity and don't want to manage on-premise hardware. Hardware support (CAPEX) is substitued by a convenient and easy to calculate on a per-user basis (OPEX) recurring billing.
Webex Calling
What do you like best about the product?
It displays call data, such as the number of calls you made and received, the duration of your calls.
What do you dislike about the product?
It has no dedicated mobile app for Webex Calling.
What problems is the product solving and how is that benefiting you?
Scalable phone system that can grow with your business.
Webex Calling
What do you like best about the product?
It can record your calls so that you can listen to them later or share them.
What do you dislike about the product?
It does not support VoIP phones. You can only use it with a regular phone.
What problems is the product solving and how is that benefiting you?
Helps improve your customer service by providing features such as call recording.
Powerful and an all-in-one solution for unified communication
What do you like best about the product?
The international calling capabilities of this tool are essential to our organisation for simplifying communication with customers and stakeholders globally. Its support for multiple types of devices is significantly helpful in ensuring that you can connect with colleagues and clients from any location and any device.
What do you dislike about the product?
Some employees in our company required prolonged training so as to fully understand the usability of webex calling. Updates on its user interface would make the experience more user friendly for new users.
What problems is the product solving and how is that benefiting you?
It has been a great platform that has transformed our phone system needs, communication and collaboration company wide. Its scalability and seamless integration with other tools has been very helpful in simplifying and streamlining communication.
Exceptional platform for smarter communication
What do you like best about the product?
I like the customization options for routing, voicemail etcetera which enable us to tailor this tool in line with our business needs. The call quality for both audio and video is outstanding thus ensuring that everything is clear and understood in all communications.
What do you dislike about the product?
The pricing can shoot upwards the more your business scales upwards. More flexible prices would be helpful. Webex calling has high internet bandwidth requirements which may not be favourable in areas with low internet.
What problems is the product solving and how is that benefiting you?
Webex calling is a robust and comprehensive platform than maximizes remote work and collaboration. It has enabled us to save time and resources since everything is operated from the cloud. Its phone system is intuitive and quite user friendly.
Webex Calling
What do you like best about the product?
Its integration with other Webex tools odcourse, such as Webex Meetings and Webex Teams.
What do you dislike about the product?
Bug fixes are not released in a timely manner.
What problems is the product solving and how is that benefiting you?
Brings together voice, video, messaging, and conferencing capabilities into a single platform.
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