Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Easy Communication Platform
What do you like best about the product?
What I appreciate most about Webex Calling is its straightforward user interface, which makes it accessible for both technical and non-technical users. Additionally, the video and audio quality remain consistently good even during long conversations, making it suitable for everyday use.
What do you dislike about the product?
One drawback of Webex Calling is that occasional updates can temporarily disrupt workflows or change familiar layouts, which might frustrate users who value consistency. While the interface is generally easy to use, some deeper configuration options are hidden, making advanced setup less productive. The mobile app also lags slightly behind the desktop version in terms of performance and features.
What problems is the product solving and how is that benefiting you?
The challenge of managing communications across different platforms by unifying calling, messaging, and meetings in one solution used for mainly teams connect, reducing missed calls and improving response times. The cloud-based setup allows for easy remote access and consistent performance making collaboration more efficient and reliable, helping to track every message, calls in my daily life.
Reliable and Feature-Rich Calling Solution—Slightly Heavy on Low Bandwidth
What do you like best about the product?
What I appreciate most about Webex Calling is its dependable call quality and the seamless way it integrates with other collaboration tools, making communication feel effortless. Additionally, I find it to be highly secure and straightforward to manage, providing a consistent experience for users whether they are working remotely or in the office, and across all devices.
What do you dislike about the product?
One aspect I find less appealing about Webex Calling is that it sometimes feels a bit sluggish or demanding on system resources, particularly when using a lower bandwidth connection.
What problems is the product solving and how is that benefiting you?
Webex Calling has eliminated the inconvenience of switching between various communication apps by bringing calls, messages, and meetings together in a single platform. This integration has made my daily workflow noticeably smoother and more dependable, particularly when I’m working remotely or collaborating with several teams.
Centralized Call Management and Reliable Cloud Performance with Webex Calling
What do you like best about the product?
I really appreciated how Webex Calling centralized all call management through the Webex Control Hub, allowing me to easily assign numbers, set up call routing, and monitor analytics in real time. The voice quality was consistently high, even for remote users, and features like auto attendants, hunt groups, and call queues made it easy to manage large call volumes. I also found the integration with Cisco desk phones and Webex Meetings extremely useful for a unified experience. What stood out most was the reliability of the cloud infrastructure and how smoothly updates and configurations could be pushed out without downtime, saving both time and maintenance costs.
What do you dislike about the product?
the main downside of Webex Calling was its complex initial setup and configuration, especially when integrating with legacy systems or non-Cisco hardware. The interface in Control Hub, while powerful, sometimes felt unintuitive for advanced call routing or troubleshooting tasks. I also found license management and user provisioning a bit cumbersome when scaling quickly. Some users experienced occasional lag in the desktop app, and the reporting tools, though functional, lacked the depth and customization found in other UC platforms. Overall, it’s reliable but could be more streamlined and flexible for large or mixed-environment deployments.
What problems is the product solving and how is that benefiting you?
Webex Calling helped us fix a lot of communication headaches. Before, managing multiple phone systems across locations was messy and time-consuming. After switching, we were finally able to handle everything from one place such as adding users, assigning numbers, and tracking call quality became much easier. It also made a big difference for remote teams; people could take business calls from their laptops or phones without missing anything. Overall, it simplified our setup, cut down maintenance costs, and kept our teams connected no matter where they were working.
Effortless Team Collaboration with Classic PBX Features
What do you like best about the product?
It is very easy to use communication platform which simplifies calling and colloboration of team from any location with traditional PBX capabilities like voice mail and call forwarding
What do you dislike about the product?
It does lack granular control and customization with limited capabilities for troubleshooting which only requires cisco support and that can be a little bit time consuming during peak hours.
What problems is the product solving and how is that benefiting you?
It has provided my team to work from home during long hours which which has increased the productivity .
Feature-Rich, Efficient, and Seamless Calling Solution
What do you like best about the product?
I appreciate that it offers a wide range of built-in features, including automatic dialing for priority calls, instant chat, and messaging, all of which contribute to a faster and more seamless experience. Additionally, I find the control panel very useful, as it gives a clear overview for managing all calling services.
What do you dislike about the product?
I have nothing negative to say, it manages all our calls very efficiently. Our experience has been wonderful. Everything is well-designed and adaptable to all types of organizations, improving performance and productivity.
What problems is the product solving and how is that benefiting you?
This platform has delivered services like instant messaging, a call center, and autodialing, all integrated into one system. Additionally, it features comprehensive reporting and analytics, which have helped us refine our support strategies and drive business growth.
Simple and Handy for Daily Work Calls
What do you like best about the product?
I like how simple it is to make and receive calls from anywhere, whether I’m on my laptop or phone. The call quality is usually great, and it’s nice having everything (chat, meetings, calls) in one place.
What do you dislike about the product?
It’s reliable overall, but the user experience could be smoother. Sometimes there’s a small lag or glitch that interrupts calls.
What problems is the product solving and how is that benefiting you?
Webex Calling helps our team stay connected even when we’re not in the office. We don’t have to rely on personal numbers anymore, and it keeps all our work calls organized in one place.
Seamless Cloud Calling with Great Features, Minor Setup Hurdles
What do you like best about the product?
Webex Calling is user-friendly, reliable, and cloud-based, which makes it ideal for remote and hybrid teams. I appreciate how seamlessly it integrates with Webex Meetings and Messaging, allowing calls, chats, and meetings to flow together effortlessly. The voice quality is excellent, and features such as call routing, voicemail-to-email, and mobile support add a great deal of convenience.Its scalability , security , and minimal IT administration requirements make webex callinf a strong and viable solution for wokrplaces today.
What do you dislike about the product?
While Webex Calling offers robust capabilities, there are a few drawbacks to consider. The service depends greatly on a reliable internet connection, which means that call quality may suffer if connectivity is poor. Its advanced features and initial setup can be somewhat confusing, especially for newcomers or smaller IT teams. Compared to traditional PBX systems, the customization options are also more limited. Furthermore, resolving certain issues may require assistance from Cisco support, which can sometimes delay the resolution process. Despite these points, I find these to be relatively minor trade-offs for the benefits of a cloud-based calling solution.
What problems is the product solving and how is that benefiting you?
Webex Calling addresses the limitations of traditional phone systems by offering a cloud-based platform that brings together calling, messaging, and meetings. This solution enables businesses to lower expenses, boost productivity, and accommodate remote or hybrid work by allowing employees to make and receive calls from any location. Its straightforward scalability, dependable call quality, and support for mobile devices help ensure smooth communication and collaboration among teams and offices.
Intuitive Interface and Great Team Management, But Needs Better Reports and Stability
What do you like best about the product?
I've been consistently impressed by its intuitive interface, the tool has many useful features. I like the ability to manage teams, this has improved our response rate. It allows me to provide my clients with the best experience.
What do you dislike about the product?
It would be more useful if the reports provided additional context, as there are times when the call quality is not ideal. I also find myself wishing for more advanced features, since the app does crash from time to time.
What problems is the product solving and how is that benefiting you?
This has been ideal for managing everything on one device. The platform is straightforward and intuitive, making it simple to keep calls separate. I appreciate how easy it is to reach my contacts, as it really helps me stay organized when reaching out and communicating.
Simple and Seamless Communication, But Limited Customization
What do you like best about the product?
What I like about Webex Calling is its simplicity with excellent communication capabilities by enabling seamless connection with peers. It also supports Cisco IP phone with comprehensive PBX features such as virtual receptionist and personalized voice mail.
What do you dislike about the product?
Webex Calling lacks granular control and customization option which may limit business needs.
What problems is the product solving and how is that benefiting you?
the mail problem it is solving is that it enables remote and hybrid work supports by making and receiving call from any where with stable internet connection .
Great Features, Web UI enhancemnet and Steep Learning Curve
What do you like best about the product?
Webex Calling seems similar to zoom calling, however ui part still needs more user friends. Personally at first glance, it is quiet harder to navigate and use features that it has but once you use frequently it becomes easier to use.
What do you dislike about the product?
Mostly using web version in some browsers, it looks and feels outdated.
What problems is the product solving and how is that benefiting you?
It is easier to use multiple features at a same time like call forwarding and voicemail.
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