I use the solution in my company to stop phishing and spam efficiently and automatically.

The most valuable features of the solution are that it is easy to set it up, install, and manage the product.

I think maybe on the side of the awareness training, the tool can improve a little more information and have some other languages since even though English is good, Spanish is not so good. The tool can improve the content in Spanish and other languages. The tool supports 15 to 16 languages, but the content it uses in the training in Spanish has certain limitations.

I have been using IRONSCALES for a year. My company is an end user of the tool.

It is a very stable solution as it is software that runs in the cloud. I didn't have any outages with the tool.

It is a very scalable solution. I know the tool scales up very well. Some of our customers have thousands of use of mailboxes. In my case, only one hundred users use the tool. It requires very little installation, but I know thousands of customers.

The technical support offered is very good. The tool's support team attends very quickly to the support tickets raised. The technical support is very good at resolving issues.

I have used a security gateway from Forcepoint, which was a lot more complicated to maintain and set up. Forcepoint decided to discontinue its solution for email gateway, and then it decided to introduce another solution in the market that includes AI.

The product is easy to set up as it is an API-based solution. With IRONSCALES, you don't have to do anything on the platform. You just need to do the integration and the connection with Office 365 tenants, and that is it.

I rate the product's setup phase as a ten out of ten.

The solution can be deployed by one person from IRONSCALES, who will create the tenant for me. Then, I do the rest of the setup process, which includes three or more steps, but it can be done in minutes.

The solution can be deployed in 15 to 30 minutes.

The product is available as a middle-priced tool. I think it is not the cheapest solution. There are other solutions apart from IRONSCALES that are more expensive, while some are a little bit more cheap, but they are not available with the same capabilities.

The automated response capabilities are very accurate for detecting suspicious activities and suspicious languages used by the attackers.

The only people needed when using the tool are to take care of the console and an analyst. In some cases, some incidents require an analyst to complete the analysis of the email. I don't create incidents that can be automatically resolved by AI. I create incidents that need a review from an analyst. The only people who need to be aware of the incidents and where such details should not be classified is when it comes to analysts. I don't need to do any maintenance process for the tool every day. Everything is available as a service, so I don't need to do anything to maintain the platform apart from dealing with the non-classified incidents.

The tool uses a lot of AI technologies to detect the accuracy of the email, especially to filter out phishing emails. It not only detects phishing emails but also provides a preview of who the attackers are before we receive the real phishing email. It is not just to detect phishing emails but also to detect the intent of the attacker in creating a phishing email.

I rate the tool a nine and a half out of ten.

The tool runs on an API, and it communicates with all of our users' inboxes. The tool is just for keeping spam in check and, more importantly, to deal with the dangerous phishing emails out of our users' hands. It can see if it lets something pass and it goes to the inbox, then after 20 minutes, if it gets new information that it is a potentially dangerous email, the solution will yank it right out of the user's inbox.

With the tool, users can report things that they think are phishing activities, meaning it allows IRONSCALES to take another look at it and then determine the final disposition, which is a good feature. More importantly, we just kind of let it run and do its thing, and then the tool comes up with two to three possibilities. If something is clean, we never hear from IRONSCALES. If it is spam, it will be categorized as spam. If an email is considered to be a phishing email, it'll categorize it as a phishing activity. If an email is spam or comes under the phishing category, the tool will pull the email out of the inboxes so that it is not available.

I think the tool can continue to hone the product to ensure the detections are accurate. The tool also involves some crowdsourcing. It is a pretty good product. We use IRONSCALES in conjunction with Proofpoint since the latter tool is an email gateway. Between IRONSCALES and Proofpoint, the idea of filtered security solutions, especially with emails because phishing is so dangerous, has kept us from harm for five-plus years.

I have been using IRONSCALES for three years. I am a customer of the tool.

It is a totally stable solution. The tool has never had downtime.

I can't rate the support of IRONSCALES because our support comes through the company we got the tool from, and it is called Constant Edge. Constant Edge is a reseller of the tool to SMBs because IRONSCALES doesn't want to get caught up with just 100 user licenses since it is just too small for it to worry about. Constant Edge has done an incredible job of providing support to our company. Constant Edge also provides our company with Proofpoint.

The company we get IRONSCALES from is not big enough to sell the product directly.

The solution can be deployed in a day.

One person can deploy the solution.

My organization got the tool from Constant Edge out of the UK, and they came in and set it all up for us.

The email security management costs take up a large portion of our IT security budget because everybody needs security in our company. We really have to watch out for trying to keep our users in a safe zone.

The tool is affordable. Our company has a pretty tight IT budget. We had to make room for IRONSCALES in our budget, and we have kept it since, after three years, we plan to renew it. The tool is not very cheap, but it is affordable. It is much cheaper to have the tool than to have a phishing email get clicked and see your whole network being brought down. On a scale of one to ten, if ten means it is an expensive tool, I rate the product's price as six or seven.

The AI engine is, like anything else that is similar to machine learning, so it is going to get smarter as time goes on. In our company, we put a lot of time into the tool to see if it detects something that is clean, making sure that it understands that it was not a malicious email. The tool has become pretty darn smart at this point.

If there is a situation where I need to manage the tool, I would say that there is an AI engine for the product, Themis Copilot, for Microsoft Outlook. When the tool pulls an email, it says that even though it pulled it out, it cannot give it a final disposition, so I won't know if it is spam or phishing activity. In that case, you need to go in and manually let the tool know that a particular email is spam, is associated with some phishing activity, or is clean. The tool tries to improve the accuracy of the machine learning and AI aspects. Occasionally, the tool requires some manual intervention.

IRONSCALES has gotten smarter as our company has trained the machine learning and improved the AI engine, and it has reached to the point now that it is set and forgotten. We visit the tool maybe once a week just to make sure that there are no emails that haven't given a final disposition.

I recommend the tool to others, along with Proofpoint.

I rate the tool a nine out of ten.

The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through. The solution improved our response to phishing attempts. IRONSCALES has a virtual assistant and some AI intelligence that's applied to it. That was the main differentiator between IRONSCALES and Microsoft.

The solution's AI automation clearly identifies phishing emails and gives you an overall indication of why it found the mail to be malicious. It does the whole analysis for you to see why the email was deemed a phishing email. The solution's response time is better than that of our previous tool. The solution's user interface is pretty straightforward and user-friendly.

IRONSCALES should bundle more features together instead of separating them and charging additional licensing fees. The solution’s scalability could be improved.

I have been using IRONSCALES for one year.

I rate the solution a seven out of ten for scalability.

We did a side-by-side comparison of Microsoft and IRONSCALES. Microsoft generally has a lot of features, but for me, Microsoft is behind in terms of the more advanced and smarter solutions. I wouldn't recommend using Microsoft as a main filter for email protection. IRONSCALES performed better in terms of what it was catching than Microsoft.

The solution’s initial setup was straightforward.

IRONSCALES is an expensive solution. The solution has certain add-on features, and its pricing depends on how you scale it. You have to pay additional licensing fees for some specific features.

IRONSCALES has a pretty smart technology, which is different from the traditional gateway kind of technology.

Overall, I rate the solution an eight out of ten.