Sugar Sell Advanced
SugarCRMReviews from AWS customer
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It is good CRM solution that supports our business at a reasonable cost.
What do you like best about the product?
Easy of use. The application is straightfoward and meets the needs of our business without being overly complicated
What do you dislike about the product?
Intergration is not ideal in our environment as we have a number of proprietatry outions that we pass data from Sugar to.
What problems is the product solving and how is that benefiting you?
Easy of deloyment, we have multiple location that sell and distribuate our products & Sugar allows for easy deplyment & ease of use while providing a common shared database of our customers accross locations & channels.
Customer Service and Product Agility
What do you like best about the product?
The organization behind Sugar is first-class from a client experience standpoint. The product offers a level of agility you do not get with the incumbent CRM cloud solutions, yet it provides an enterprise solution meeting the needs of a $100M+ company.
As the executive stakeholder, I could depend on the team at Sugar to make my job more effective and that goes a long way toward the success of my users and the administrator responsible for the system. When we started to experience some compounding problems as a result of sales organization changes, the team at Sugar jumped in and brought in a quarterback, Uzochi to facilitate expediting solutions for us.
We took advantage of SugarCare to help us with unique integration to our customized internal tools. Vince and his team were instrumental in knocking out an integration and helping us over solve complex business problems allowing us to have the velocity we needed to begin to use these new capabilities.
I can not say enough good things about the executive leadership at Sugar and the entire support team that helps us regularly.
As the executive stakeholder, I could depend on the team at Sugar to make my job more effective and that goes a long way toward the success of my users and the administrator responsible for the system. When we started to experience some compounding problems as a result of sales organization changes, the team at Sugar jumped in and brought in a quarterback, Uzochi to facilitate expediting solutions for us.
We took advantage of SugarCare to help us with unique integration to our customized internal tools. Vince and his team were instrumental in knocking out an integration and helping us over solve complex business problems allowing us to have the velocity we needed to begin to use these new capabilities.
I can not say enough good things about the executive leadership at Sugar and the entire support team that helps us regularly.
What do you dislike about the product?
I would say this is more of a compliment versus a dislike. No one has the number of off-the-shelf integrations as SalesForce and with Sugar, they go deep versus wide, and being focused is not a bad thing.
I loved it when we had two additional executives join our sales team who had been using Force at their prior companies, but after a demo of Sugar's forecasting and advanced reporting, they became fans.
I loved it when we had two additional executives join our sales team who had been using Force at their prior companies, but after a demo of Sugar's forecasting and advanced reporting, they became fans.
What problems is the product solving and how is that benefiting you?
It provided a robust pipeline, revenue management, and marketing system for all divisions of our company including aircraft sales, aircraft management, and aircraft brokerage. With integration into our proprietary software. We switched from Sales Force and integrated with our custom software in less than 3 months. And have used it for the past 2 years with many more to go.
A good overall product but sometimes lacks support
What do you like best about the product?
Easy to use and understand. The knowledge base is easy to find information in if we have issues to work through.
What do you dislike about the product?
Our support rep seems to be only out to make a dollar and isn't actually caring about what we need for our business. We've tried some other areas to try to get more information on training and those people seem to be more helpful.
What problems is the product solving and how is that benefiting you?
Leads and Opportunities modules are assisting us in the purchasing process
Sugar Sell review
What do you like best about the product?
What fascinates me the most about Sugar Sell is its exceptional ability to simplify and optimize the entire customer relationship management process. The user-friendly and intuitive interface offers a smooth user experience, while the powerful features allow for deep customization of each customer interaction. The advanced analytical tools provide valuable insights, facilitating strategic decision-making. Moreover, the seamless integration with other applications and the overall flexibility of the system make it an invaluable asset for increasing operational efficiency and improving customer satisfaction.
What do you dislike about the product?
Although Sugar Sell is a powerful tool in many aspects, it has some limitations that can be a source of frustration. One of the major concerns lies in the relatively steep learning curve for new users. The complexity of certain features can make the initial adoption of the software more difficult than expected, requiring an additional investment in training time. Furthermore, although customization is a strength of Sugar Sell, it can sometimes result in a certain complexity during the initial setup. Finally, the cost associated with using some advanced features can be a barrier for small businesses with more limited budgets.
What problems is the product solving and how is that benefiting you?
Sugar Sell proves to be a powerful CRM solution that addresses several crucial challenges in managing our customer relationships. First, the centralized system of Sugar Sell allows us to effectively consolidate and organize all customer information, thus eliminating data silos and improving visibility across the entire sales process. The automated management of tasks and workflows helps accelerate our sales cycles, minimizing human errors and ensuring consistency in our interactions with customers.
Moreover, Sugar Sell offers us an in-depth view of customer activities and behaviors, thus facilitating a more personalized and targeted approach. The reporting and analysis features allow us to identify trends, anticipate customer needs, and adjust our strategy accordingly. This results in more informed decision-making and better responsiveness to market demands.
Moreover, Sugar Sell offers us an in-depth view of customer activities and behaviors, thus facilitating a more personalized and targeted approach. The reporting and analysis features allow us to identify trends, anticipate customer needs, and adjust our strategy accordingly. This results in more informed decision-making and better responsiveness to market demands.
Amazing and Flexible CRM
What do you like best about the product?
The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM's I've worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen.
What do you dislike about the product?
Not a dislike but something to be aware of is that due to the customizable nature you'll need a team well versed in your business processes to help in getting the system configured. With so many options it can be a bit overwhelming. Also, the price is not for the faint of heart. it will be a significant investment. When comparing the investment against other programs be sure to compare it to the others highest tier pricing. This is because Sugar includes all functionality, other CRM's will nickle and dime you for the features you need.
What problems is the product solving and how is that benefiting you?
Sugar gives us the ability to consolidate all of our customer knowledge into a centralized database in a way that we're able to mine insights to increase our sales.
Director
What do you like best about the product?
The ability to unify message to multiple stakeholders
What do you dislike about the product?
We have a limited staff. At times feels like we may need a CRM expert on staff.
What problems is the product solving and how is that benefiting you?
One resource to unify a large ISD school service.
Smooth, adaptable system
What do you like best about the product?
The reporting is really clear and easy to use. We have been able to adapt the system to meet the requirements of our business and integrate with other products. We now use the system wholly as a lead management system.
What do you dislike about the product?
Linking with Docusign has been a really difficult process. Some of the reporting lacks features like viewing in percentage. Lead to order report should be a readily available report.
What problems is the product solving and how is that benefiting you?
Productivity within the team - less manual input as everything is ready to go.
Great platform for lead management
What do you like best about the product?
How flexible it is and how we have been able to adapt it with ease as our business has grown. For example we have added extra modules in-house, somethign I haven;t been able to do with other CRMs.
What do you dislike about the product?
The cost, but you are paying for a quality product and the suport that comes with it, is well worth it.
What problems is the product solving and how is that benefiting you?
All our leads automatically go into Sugar Sell, with te exception of inbound tel leads. This benefits us because it means nothing is missed and our lead to order conversion rates are acurate.
Sugar Sell features
What do you like best about the product?
Sugar sell helps to built and manage the customer relationship and give the solution to tract the enquiry and offers
What do you dislike about the product?
Nothing negative about to sugar sell it is work very efficiently
What problems is the product solving and how is that benefiting you?
Brings customer data into one place and give the report based on our requirements
Flexibility is Key for Our Digital Transformation
What do you like best about the product?
It's basically seamless integration, specially for our business which is highly dynamic.
What do you dislike about the product?
Customer support may vary depending on the sales contact in turn, intense and non-standard payment collection management that puts the business operation at risk promoting app suspension.
What problems is the product solving and how is that benefiting you?
We can now call our customers by name, this helps us to improve customer satisfaction and fully map our customer journey.
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