Sugar Sell Advanced
SugarCRMReviews from AWS customer
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Easy to use and complex to figure out
What do you like best about the product?
This is great CRM tool user for end user
What do you dislike about the product?
This is very complex CRM tool to setup need lot of intergrations
What problems is the product solving and how is that benefiting you?
Pipeline review, deal information, teams, timelines and current status
Recommendations to others considering the product:
Move as quickly as you can to this, you are missing on the best CRM software in the market
Inefficient
What do you like best about the product?
Easier than most to navigate as a sales software
What do you dislike about the product?
Inefficient & slow makes it frustrating
What problems is the product solving and how is that benefiting you?
Having tasks be easily accessible makes it easier to use
Brilliant - flexable and powerful
What do you like best about the product?
Flexibility and being able to self admin the system. Customisation to meet my business needs.
What do you dislike about the product?
Cost of programming, not enough ITTT within the workflows especially dates!
What problems is the product solving and how is that benefiting you?
Communications with my clients - automatically
I Recommend Sugar
What do you like best about the product?
How easy it adapts to our selling procesess.
What do you dislike about the product?
Nothing in particular. There are more pros
What problems is the product solving and how is that benefiting you?
To have a better closing rate
CRM for Technology Company
What do you like best about the product?
Sugar is very customizable, so we've been able to put our specific workflows and systems in place to support our business needs. We are able to track leads from their inception, through the entire customer lifecycle.
What do you dislike about the product?
The reporting wizard can be a bit complicated and confusing when trying to build custom reports.
What problems is the product solving and how is that benefiting you?
We use Sugar to track all of our leads, prospects, customers, and partners. We track opportunities, forecast sales, and run reports.
CRM for Everyone
What do you like best about the product?
SugarCRM can easily serve a variety of users within the same organization.
What do you dislike about the product?
I wish the reporting module was easier and more versatile.
What problems is the product solving and how is that benefiting you?
All our data was stored in multiple tools, and we are getting better at designing SugarCRM to be the main source. The benefit of this is better reporting and data management.
Recommendations to others considering the product:
Work closely with either SugarCRM or a Partner in order to establish and use best practice for designing. Also, work through all the processes with all your individual teams that will be using Sugar to make sure that data is clean and maintainable.
Sugar CRM user
What do you like best about the product?
I like that there are so many different uses
What do you dislike about the product?
Sometimes I find it hard to navigate and find exactly what I am looking for since the searching is so broad. If I need a quick phone number I have to search thoroughly.
What problems is the product solving and how is that benefiting you?
Helps keep track of business contacts and clients and helps manage leads and business sales.
Sales Support Administrator
What do you like best about the product?
I like the set up and ability for reports
What do you dislike about the product?
I cannot find local community groups I was a site admin for Sales Force and these groups helped alot.
What problems is the product solving and how is that benefiting you?
Building and connecting our direct sales team and territory managers as our company grows. Each user can customize their view, reports etc within the instance.
Using SugarCRm as a Developer/Administrator
What do you like best about the product?
I personally like the ease with which you can create, edit and sort things around in the Studio. I also like the indexing on the left hand side to navigate within the modules and the features you are working on.
What do you dislike about the product?
Loading times in between clicks for cloud hosted instances. (I'm certain this has something to do with my ISP but I've experienced similar issues with loading while using the mobile app).
What problems is the product solving and how is that benefiting you?
Currently I'm working on adding contract management features. I like how the workflows kick in to help manage notifications when approaching some dates.
A great CRM software with bright future
What do you like best about the product?
clearly defined modules meets all kinds of business needs. easy to use and customise. fast response if on the same page. quickly access to recent viewed records.
What do you dislike about the product?
list view search criteria condition does not have "contains" or "is empty" or "is not empty". global elastic search is not working well when user try to search by multiple phrases. report module is not flexible enough so we have to purchase plugin from 3rd party.
What problems is the product solving and how is that benefiting you?
business problems: managing everything about our client in one system. easily for our staff to find historical conversation with any client so we can server them better.
benefits: sugar system does allow as to put almost everything into the system. not even need all the provided modules. all the things are well saved and linked. easy to navigate.
benefits: sugar system does allow as to put almost everything into the system. not even need all the provided modules. all the things are well saved and linked. easy to navigate.
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