Sugar Sell Advanced
SugarCRMReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
695 reviews
from
External reviews are not included in the AWS star rating for the product.
Excellent experience with a swift implementation
What do you like best about the product?
Sugar Sell offers the customizations you need without being excessive. There is the option to enhance your instance by collaborating with one of their many partners. It has an easy way of writing your own business processes to help automate the administration at the field level.
Customer support is responsive, and if you get side tracked, the team send a reminder to follow up to ensure your question has been answered and resolved.
Customer support is responsive, and if you get side tracked, the team send a reminder to follow up to ensure your question has been answered and resolved.
What do you dislike about the product?
Canned reporting relies on standard fields, which can make reports more challenging, but these challanges can be overcomed. Additionally, some programs are not as straightforward to integrate with the platform.
What problems is the product solving and how is that benefiting you?
Sugar Sell tracks our current opportuntities and the various stages for the organization. We have been able to break down opportunities into locations when there are multiple locations within one RFP allowing for capturing revenue wins/loses by location easily. This helps us maintaining a clear overview of our pipeline.
Great all round experience
What do you like best about the product?
The dashbaords and reporting are the best thing about SugarSell
What do you dislike about the product?
One of the only downsides i have come across is the licence based pricing for bigger teams.
What problems is the product solving and how is that benefiting you?
We now have much more visibilty over the sales progress and productivity, as well as pipeline.
SugarCRM Experience
What do you like best about the product?
The ability to easily configure and customize the experience for the end users.
What do you dislike about the product?
Not having basic technologies like capturing a business card with your camera and that integrating with Sugar OOB. Recent turnover.
What problems is the product solving and how is that benefiting you?
Capturing important data that can be lost with using multiple mediums.
Unlimited flexibility through simple configuration.
What do you like best about the product?
The plugin's and apps allow our users to track their calls, meetings and leads. We have simplified the sales process using the Smart Guides to help navigate everyone through the same process. If you like clean, accurate data, this is for you.
What do you dislike about the product?
I've come across some challenges with updating related records, however, I believe this was more related to my lack of understanding as the more research I do.
What problems is the product solving and how is that benefiting you?
It guides our users through the same process over and over again which helps our users train and be comfortable with the system by knowing we capture the data properly.
Structured but flexible
What do you like best about the product?
The platform offers a baseline structure for the users but a flexible environment to develop based on unique business needs.
What do you dislike about the product?
Less integration options than the competition
What problems is the product solving and how is that benefiting you?
Basic sales processing and reporting
Allows for complex customizations but not as many out of the box integrations as larger competitors.
What do you like best about the product?
Our organization has utilized SugarCRM for over 10 years now. I have had the privilege of running the department that oversees the development and day-to-day operations with Sugar for over 5 years. The best feature of Sugar is its ability to be customized to allow it to do what is needed by the organization. The developers we work with at Sugar are very responsive and collaborate well.
What do you dislike about the product?
The one downside to SugarCRM that we have experienced is that there are not as many out of the box customizations with other applications as there are for some of the larger competitors to Sugar. This requires time and money to build out the necessary integrations or to find a third party to do so.
What problems is the product solving and how is that benefiting you?
SugarCRM allows our organization to track and report on orders from prospecting to install, including workflows for building servicability and cost as well as post-sale implementation and a queue to add the services into billing.
SugarCRM has helped us gain control of our contracts and we can now be sure that nothing is missed.
What do you like best about the product?
The contract function for recurring deals - that automates renewals.
What do you dislike about the product?
It's not as intuitive as it could be for new users
What problems is the product solving and how is that benefiting you?
We lost quite a lot of money when we didn't have our contracts in Sugar, we missed some invoicing.
CRM for agreements
What do you like best about the product?
SugarCRM has made our process for invoicing reoccurring license much more effective.
What do you dislike about the product?
I would like the AI functionality to be included in the license fee.
What problems is the product solving and how is that benefiting you?
The solution has helped us to get a better understanding of reoccurring incomes.
A good enthusiastic product
What do you like best about the product?
Don t confuse usage and adoption
How to engage users, CRM champion is a good idea
How to engage users, CRM champion is a good idea
What do you dislike about the product?
NA
Skin interface and color collection like templates
Skin interface and color collection like templates
What problems is the product solving and how is that benefiting you?
Sales prospection and customer relationship management, Knowledge management about clients
Powerful CRM tool
What do you like best about the product?
Sugar Sell is a powerful CRM solution that can be adjusted to your organisations needs.
SugarCRM is focused on customers needs as compared to other competitors that are keen on releasing new solutions all the time, Sell focuses on optimizing its already great functionality.
SugarCRM is focused on customers needs as compared to other competitors that are keen on releasing new solutions all the time, Sell focuses on optimizing its already great functionality.
What do you dislike about the product?
As every system you need time to invest.
What problems is the product solving and how is that benefiting you?
Sugar Sell is our contact database and used for following up all our relations with "customers".
showing 31 - 40