Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Great protection against fraudsters and reduce manual review
What do you like best about the product?
Riskified can adapt to our specific usecases and customers to detect fraudulent transactions. UI and integration is simple but do the job for our fraud analysts. Riskified decreased our chargebacks and risks for years now.
What do you dislike about the product?
We started to expand our business to Asia and unfortunately decision from Riskified seems a bit random from customers in APAC, maybe related to chinese or japanese characters and email addresses.
What problems is the product solving and how is that benefiting you?
We've reduced our backlog in Fraud Manual Review and we can also rely on Riskified to cover our loss in case of chargebacks
A long time partnership I enjoy working with
What do you like best about the product?
Very open-minded business to work with, take feedback and constantly improving
What do you dislike about the product?
Sometimes I still feel there is a gap to fill as they appears to see something we dont.
What problems is the product solving and how is that benefiting you?
I was with the business when we were still using stone-age fraud rules and manual order review for fraud detection. Transit to a machine-learning mechanism has taken lots of manual work, which spare us more time to other works
Good support, few prod issues
What do you like best about the product?
The insurance getting paid if charge back. We did get good support during implementation/migration to our new ecom platform.
What do you dislike about the product?
The api/integration docs could be improved in order for a smother integration, the support helped out but it was not very clear which fields should be populated with what.
What problems is the product solving and how is that benefiting you?
Fraud detection and protection
Riskified techonlogy and team are best in class
What do you like best about the product?
Riskified's technology is easy to understand and evaluates fraud quickly to minimize impact to downstream operations (collecting funds, shipping orders, etc).
Riskified's customer support team is responsive, friendly and they are experts in the space! Very comfortable talking through complex use cases and adjusting according to business needs.
Riskified's customer support team is responsive, friendly and they are experts in the space! Very comfortable talking through complex use cases and adjusting according to business needs.
What do you dislike about the product?
It's difficult to find total counts for timeframes, within the dashboard.
What problems is the product solving and how is that benefiting you?
Removing the need to manually evaluate fraud. Reduce chargeback expenses.
Dashboard
What do you like best about the product?
The dashboard is interactive and simple to use.
What do you dislike about the product?
We just implemented last month and I haven't found any yet.
What problems is the product solving and how is that benefiting you?
Detect fraud bookings with Riskified. It will improve the overall approval ratio and cover the fraud loss as well.
Recommendations to others considering the product:
It's quite useful and merchants can feel safer about their fraud loss.
Great tool to help with fraud prevention
What do you like best about the product?
the user friendly platoform, allows you to easily navigate through all its possible applications.
What do you dislike about the product?
I don't like the fact that when doing a search you are unable to compare more variables to see if you can caught more trends related to the purchase.
What problems is the product solving and how is that benefiting you?
fraud prevention, back up of the business historical
Partnership in our Fraud prevention efforts
What do you like best about the product?
Attentiveness to concerns and they're responsiveness. Tech support always available and our account rep is never far to get in touch with. They might not or mention a specific tech support window but in fact really in our experience it has been 24/7. Product dashboard to monitor SLA and KPIs are easy to understand and use. Thus far with the relationship, we have been asked to review current product for further improvements as well test drive new products.
What do you dislike about the product?
At the moment there are no dislikes as they have been really open to concepts and adjusting the product to fit our needs. They willingness and openness to making things work for their client and how their client operates in their respective space. Not all merchant operations are the same as well the landscaping they operate in. So have a product or products available and altered to fit the merchant is a rare feature to have.
What problems is the product solving and how is that benefiting you?
Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site.
Recommendations to others considering the product:
Review all of their products as they will have a product or products that will fit your need. They are willing to even work on creating or altering existing product to meet the clients needs.
Riskified has decreased our chargebacks and overall risk
What do you like best about the product?
Quick response times and easy to use portal
What do you dislike about the product?
there is little visibility into our declines
What problems is the product solving and how is that benefiting you?
Riskified helps us make a decision on online orders much quicker. We see increased customer satisfaction and little to no losses
Great experience, amazing with news/recommendations and updates
What do you like best about the product?
The real benefit is that the company is protected against fraudulent chargebacks
What do you dislike about the product?
When they incorrectly approve an order..
What problems is the product solving and how is that benefiting you?
Revenue, avoid fraudulent customers
Top solution with a very good account management
What do you like best about the product?
- performances and a good compromise between a low fraud rate and a high acceptance rate
- account management from the Riskified team
- new products and services offered by Riskified (answering to the main issues for merchants)
- account management from the Riskified team
- new products and services offered by Riskified (answering to the main issues for merchants)
What do you dislike about the product?
- not so many information to analyze (blackbox style)
- having more features and solutions to give more control could be an asset
- having more features and solutions to give more control could be an asset
What problems is the product solving and how is that benefiting you?
- Decrease the fraud rate and the fraud loss for the organization
- Reduce the daily and ops work for the fraud team (so the team can spend more time on analysis than manual checks)
- Increase the acceptance rate by decreasing unnecessary fraud declines
- Showing the fraudsters more resistance
- Reduce the daily and ops work for the fraud team (so the team can spend more time on analysis than manual checks)
- Increase the acceptance rate by decreasing unnecessary fraud declines
- Showing the fraudsters more resistance
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