Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Dashboard
What do you like best about the product?
The dashboard is interactive and simple to use.
What do you dislike about the product?
We just implemented last month and I haven't found any yet.
What problems is the product solving and how is that benefiting you?
Detect fraud bookings with Riskified. It will improve the overall approval ratio and cover the fraud loss as well.
Recommendations to others considering the product:
It's quite useful and merchants can feel safer about their fraud loss.
Great tool to help with fraud prevention
What do you like best about the product?
the user friendly platoform, allows you to easily navigate through all its possible applications.
What do you dislike about the product?
I don't like the fact that when doing a search you are unable to compare more variables to see if you can caught more trends related to the purchase.
What problems is the product solving and how is that benefiting you?
fraud prevention, back up of the business historical
Partnership in our Fraud prevention efforts
What do you like best about the product?
Attentiveness to concerns and they're responsiveness. Tech support always available and our account rep is never far to get in touch with. They might not or mention a specific tech support window but in fact really in our experience it has been 24/7. Product dashboard to monitor SLA and KPIs are easy to understand and use. Thus far with the relationship, we have been asked to review current product for further improvements as well test drive new products.
What do you dislike about the product?
At the moment there are no dislikes as they have been really open to concepts and adjusting the product to fit our needs. They willingness and openness to making things work for their client and how their client operates in their respective space. Not all merchant operations are the same as well the landscaping they operate in. So have a product or products available and altered to fit the merchant is a rare feature to have.
What problems is the product solving and how is that benefiting you?
Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site.
Recommendations to others considering the product:
Review all of their products as they will have a product or products that will fit your need. They are willing to even work on creating or altering existing product to meet the clients needs.
Riskified has decreased our chargebacks and overall risk
What do you like best about the product?
Quick response times and easy to use portal
What do you dislike about the product?
there is little visibility into our declines
What problems is the product solving and how is that benefiting you?
Riskified helps us make a decision on online orders much quicker. We see increased customer satisfaction and little to no losses
Great experience, amazing with news/recommendations and updates
What do you like best about the product?
The real benefit is that the company is protected against fraudulent chargebacks
What do you dislike about the product?
When they incorrectly approve an order..
What problems is the product solving and how is that benefiting you?
Revenue, avoid fraudulent customers
Top solution with a very good account management
What do you like best about the product?
- performances and a good compromise between a low fraud rate and a high acceptance rate
- account management from the Riskified team
- new products and services offered by Riskified (answering to the main issues for merchants)
- account management from the Riskified team
- new products and services offered by Riskified (answering to the main issues for merchants)
What do you dislike about the product?
- not so many information to analyze (blackbox style)
- having more features and solutions to give more control could be an asset
- having more features and solutions to give more control could be an asset
What problems is the product solving and how is that benefiting you?
- Decrease the fraud rate and the fraud loss for the organization
- Reduce the daily and ops work for the fraud team (so the team can spend more time on analysis than manual checks)
- Increase the acceptance rate by decreasing unnecessary fraud declines
- Showing the fraudsters more resistance
- Reduce the daily and ops work for the fraud team (so the team can spend more time on analysis than manual checks)
- Increase the acceptance rate by decreasing unnecessary fraud declines
- Showing the fraudsters more resistance
Riskified is very useful.
What do you like best about the product?
It is possible to check why the order was canceled and through the lifeline, it is possible to enter details in order to verify if a new order is accepted.
What do you dislike about the product?
more detailed information on the reason for cancellation
What problems is the product solving and how is that benefiting you?
resolution of issues with blocked payments
Recommendations to others considering the product:
it is a very useful platform
excellent service
What do you like best about the product?
the help option to request an approval, the payment and order info
What do you dislike about the product?
nothing that I don't like, the dashboard is user friendly
What problems is the product solving and how is that benefiting you?
failed orders
Riskified is effective and fast.
What do you like best about the product?
If a Customer is unjustified blocked, riskified reacts fast.
What do you dislike about the product?
When a customer does something wrong in the first order and got denied, he cant order again right away, because than he gets denied because of different informations used in the orders.
What problems is the product solving and how is that benefiting you?
Fraud Protection is used and in general it works pretty good.
Good experience
What do you like best about the product?
Helpful information. It is useful for detecting fraud orders.
What do you dislike about the product?
that the phone number is not on the riskified stopped e-mail
What problems is the product solving and how is that benefiting you?
fraud orders
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