Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Riskified Review
What do you like best about the product?
Easy to navigate, locate additional accounts along with any location data.
What do you dislike about the product?
Unable to consolidate, may become confusing
What problems is the product solving and how is that benefiting you?
Making sure we are eliminating fraudulent clients.
Recommendations to others considering the product:
Great if you have a large user base globally.
I worked in the Fraud Department at StockX for over a year and now use it as a Team Captain.
What do you like best about the product?
That it is quick and easy to use.You simply just take the email and sometimes even the number run it through the system and you will get immediate feedback on why it was flagged. You can also re-run it right there and it a lot of times will unflag and when it doesn't it at least tells you why which you can use in your response to your customer. We also use it after a purchase is made to figure out of the purchase was legit or not. The system can show you where the order was placed, where it is shipped and also the billing so you can know if the customer actully bought the item. The system also shows you if/when a proxy was used as well.
What do you dislike about the product?
Sometimes people are flagged for no reason. When we re run their info, they are flagged again. So alot of time we end up having to do a secondary look, which then finally allows them to purchase. Which secondary look is very easy I would say. I think once that sytem is updated and is closer to only flagging those that need to be flagged it will be as close to perfect. But it is kind of nit picking becuase in a sense you would rather it over flag and we are able to run another review than under flagging and allowing a bunch of fruadster to purchase on your platform.
What problems is the product solving and how is that benefiting you?
Determing if something/someone is fraud on the platform. The benefits are simply that it helps you locate fraudsters and even tells you why something was fraud. Help you locate if it was flagged, why it was flagged...sometimes it is the bank flagging them and not even the system.
Recommendations to others considering the product:
I would just update the feature on when the companr re runs an email. If we run it and fill out all the information to help the customer get approved, and they do not, I think we should automatically get the secondary review email to why not. Or when someone is flagged for fraud, same thing. It just makes it easier becasue sometimes people will get declined multpile times and we will re-run they are still getting delcined, just for us to reach out in secondary review and they are good.
Very good service
What do you like best about the product?
The customer service is speedy and solves many of our issues.
What do you dislike about the product?
Some transactions get chargebacks and we are unable to respond in time.
What problems is the product solving and how is that benefiting you?
Most transactions that Riskified has approved are also eligible for reimbursement in case of chargeback fraud.
Great service, worth their weight in gold
What do you like best about the product?
Ease of use and interface design. Easy to implement.
What do you dislike about the product?
Second look feature is sometimes buggy, often requires multiple submissions of the same data.
What problems is the product solving and how is that benefiting you?
Ability to allow more payments from more locations across our whole range
Recommendations to others considering the product:
Don't wait
This technology is extremely efficient, timely, and helpful for my daily duties.
What do you like best about the product?
I like the system's speed, so I can make decisions promptly, since there are dozens of situations to review each day. Even the review process is extremely quick, so that I can come back to it after a short time and get a verdict. Riskified also allows me to make an extra submission for further review, and that is useful. Furthermore, it is easy to use, and I can train new team members on how to use it within a short amount of time. The customizable email notifications are helpful. I like the ability to form quantifiable reports from its data, and that is very useful for creating new internal strategies and Loss Prevention, as our teams can assess and compare data from different regions and countries. One of the best things is that if a transaction somehow passes Riskified but is actually fraudulent, Riskified has our company covered towards presenting evidence for a reimbursement. All of it makes us feel secure and protected.
What do you dislike about the product?
I use multiple aspects of it each day, and I have not found anything to dislike about it yet. That makes this technology extremely valuable because many others are full of glitches and systematic hiccups. This is smooth and professional!
What problems is the product solving and how is that benefiting you?
it prevents fraudsters from causing revenue/product loss for our company. Consequently, that saves us from having to make Lost Package claims. It also stops schemers who might initiate chargeback scams. All of that allows us to save time and apply it in other valuable ways within or organization. The less scams and claims that we must submit also streamlines our interactions with shippers and couriers, so the assistance is exponential to them, too. Riskified's algorithms notice a wide spectrum of factors, and it researches them with thoroughness and promptness.
Overall my experience has been wonderful
What do you like best about the product?
The platform, response times and quality of the service are exemplary
What do you dislike about the product?
Nothing so far, I think it currently has the necessary tools for an effective outcome for solution
What problems is the product solving and how is that benefiting you?
Risk problems that would normally require another level of review
Recommendations to others considering the product:
No recommendations; the UI is pretty easy to use, especially since recently there was an update of this
The best anti-fraud solution
What do you like best about the product?
As said in the title, we're talking about the best anti-fraud solution you can find on the market, quick with the decisions and reliable thanks to their powerful AI.
They have a great team that is capable to realise a great product (I had the possibility to look behind the curtains of their work and I was really amazed by the effort put in developing their tool).
They have a great team that is capable to realise a great product (I had the possibility to look behind the curtains of their work and I was really amazed by the effort put in developing their tool).
What do you dislike about the product?
There's nothing I really dislike about this solution.
What problems is the product solving and how is that benefiting you?
We fighting fraudsters reducing the risk (and costs) taken by our company (e-commerce)
Fraud coordinator
What do you like best about the product?
the speed of the recommendations, and the accuracy
What do you dislike about the product?
I don't have anything to appoint, all the support is good.
What problems is the product solving and how is that benefiting you?
The main problem is the chargeback and false positives control
reliable
What do you like best about the product?
the layout and design. the salient info need to make decisions. the support is also great
What do you dislike about the product?
at this point i cannot find anything i dislike.
What problems is the product solving and how is that benefiting you?
risk related to customer purchases
Very strong and dependable software
What do you like best about the product?
The UI is very useful, API's are easy to use and setup, the responsiveness of our account rep is amazing. Whenever we need an account setup, she get's back to us with the account information within a week.
What do you dislike about the product?
Sometimes the 'Testing' phase for our order processing takes longer than we'd like. Our developers every once in a while have some issues making sure the complexity
What problems is the product solving and how is that benefiting you?
Avoiding Fraudulent orders and stopping us from eating chargeback costs
Recommendations to others considering the product:
It's a one stop shop, I highly recommend
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