Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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I enjoy using it. It definitely helps when trying to void fraud orders.
What do you like best about the product?
I like seeing previous declines as well as IP locations.
What do you dislike about the product?
I dislike that if someone is using a reshipping address that has been black listed, and if they put a slight change to it like adding "unit 215" it goes through.
What problems is the product solving and how is that benefiting you?
I solve fraud orders. There are many benefits to using Riskified. It helps prevent fraud orders going through.
Comoto Riskified Review
What do you like best about the product?
I like the ease of use! It shows all pertinent information right where I need it, and it's easy to filter through the thousands of orders to see general trends within our business.
What do you dislike about the product?
I dislike not understanding why some orders with multiple "red flags" are accepted/approved by Riskified, and some orders that are declined will have full AVS match, no noticeable red flags, and the Riskified reason is ONLY something simple, like "email syntax." That doesn't make sense to me!
What problems is the product solving and how is that benefiting you?
We're lowering the risks accepted by our business for fraudulent orders. This also gives peace of mind to our Customer Service team, who's more confident in accepting orders over the phone. If it's not great, Riski has our back and will decline the order!
Recommendations to others considering the product:
I have never had to really think about it, I don't see any downsides! All companies should be using software like this, and the more companies on Riskified, the better! Growing databases of order references will only help everyone!
Great company, responsive, always available to assist with their product
What do you like best about the product?
Turn around time is incredible! Submit a chargeback and receive instant results
What do you dislike about the product?
There is nothing that I've experienced that I dislike
What problems is the product solving and how is that benefiting you?
I use Riskified for Chargebacks. I feel they have been very instrumental in saving the company money
Fast and responsive
What do you like best about the product?
easy to use and understand, very user friendly
What do you dislike about the product?
The second look feature seems to not work very well
What problems is the product solving and how is that benefiting you?
solving potential charge backs and fraud
Helpful Site
What do you like best about the product?
I like that Riskified tells you exactly why orders have been declined, and it explains if the same person has been recognized from a different organization previously and in what category.
What do you dislike about the product?
Sometimes the system will not recognize the order number that we search, so we have to use an email address or other parameter to find the interaction.
What problems is the product solving and how is that benefiting you?
We've been able to make sure that we don't have orders that are potential fraud orders sneaking through our system.
Recommendations to others considering the product:
It's a good option when you're doing a lot of business and automating responses.
Riskified performance review
What do you like best about the product?
The partnership you create with your account manager. They are always there when you need them. My AM is always checking in and working with us to increase our approval rate.
What do you dislike about the product?
Not many things to dislike. I would say maybe some more reporting features in the web app. They have a lot of data and will still provide it but you need to ask for it. It's not readily available in the web app but I have asked and received it from my AM.
What problems is the product solving and how is that benefiting you?
Reducing our manual review work load and increasing sales by reducing false positives. I think the best benefit is realizing that LP doesn't have to always hinder sales but can actually generate revenue with Riskified help of the many products they offer.
Riskified provides a strong automated fraud prevention solution
What do you like best about the product?
Accurate fraud detection, strong friendly-fraud disputing solution, professional account management, useful analytical web interface
What do you dislike about the product?
Focus purely on fraud prevention means merchants in the EU need to handle 3DS/PSD2 on their own. Not a downside but something to consider when building a fraud prevention strategy and infrastructure. Riskified offers only the Chargeback Guarantee product - merchants who want to split traffic between chargeback guarantee and uncovered model (screening only) will need a secondary solution in place.
What problems is the product solving and how is that benefiting you?
Accurate real-time fraud screening with outsourced chargeback liability, fighting friendly fraud trends
Recommendations to others considering the product:
Riskified offers a strong chargeback guarantee solution that fully outsources transaction screening and chargeback financial exposure. In my opinion, it is a great solution for a quickly growing company as it enables you to invest resources into your product without the need to build teams and processes to manage fraud exposure. Like every similar product, the risk appetite is highly driven by the agreed commercials and accompanying SLAs, so merchants wanting full control over that will likely look for screening-only solutions in parallel with manual-review teams.
Very thorough and sophisticated product
What do you like best about the product?
They went deep into understand our product to build a better solution. They even won more of our business because they did such a good job on the subset we started them with. They took the time to understand us.
What do you dislike about the product?
Getting started was an extremely big commitment.
What problems is the product solving and how is that benefiting you?
We are looking to onboard new members easily without friction.
Riskified is a Good Barometer
What do you like best about the product?
I like how Riskified gives an easy to review list of items that clarify why the order is considered a risky one.
What do you dislike about the product?
Once in a while Riskified offers only one or two items that provide a rationale for why the order is risky.
What problems is the product solving and how is that benefiting you?
Riskified helps me weigh whether or not I can trust the customer.
Great Product for an high level of ecommerce
What do you like best about the product?
The best is the flexibility to customize your suitable sistem. You can select which level of control you want, but also the system can balance itself with the data you are sharing, so if you are able to share a lot of info on customers, returns,... the system will work in the best way.
What do you dislike about the product?
The possibility to also have a direct contact to the customer via Riskified platform could be very useful.
What problems is the product solving and how is that benefiting you?
The problem of fraud check and management, but also understand which are the 'bad' behaviour of the customers.
Recommendations to others considering the product:
Yes, absolutely. The fraud management is considered one of the most important topic in Ecommerce Ops in the last years, so having a fantastic tool as Riskified could boost the ecommerce performances.
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