Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Great experience with Riskified
What do you like best about the product?
Thanks to Riskified, the monitoring of fraud payment is simple and the efficiency of the machine learning had a great impact on the KPI's. The webapp is user friendly as well, and the relationship with our account manager is great.
What do you dislike about the product?
I think the Asian market isn't yet well managed by Riskified. Besides, it could be intersting to be notified if there is a change in the algorithm.
What problems is the product solving and how is that benefiting you?
The first issue was the fraudulent chargebacks that was reduced by Riskified, which helped the authorization rate to increase. The review is now automatic, there is no need to review manually 30% of the orders.
Disputing chargebacks is also time saver.
Disputing chargebacks is also time saver.
It’s a relationship - you’ll get what you put in
What do you like best about the product?
Riskified has a strong analytics team which can provide great insight on risk vectors that may have been undetectable by your organization.
They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends.
They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends.
What do you dislike about the product?
If you have a very niche product, you will need to provide continuous feedback in order to have the model trained to accommodate your customer base and reduce false declines.
What problems is the product solving and how is that benefiting you?
They have a large team dedicated to risk mitigation so we don't have the build this team in-house. They're also experts in the industry which can be hard to hire for therefore having them do this has saved us time and effort
Really positive Experience
What do you like best about the product?
Platform is ricj in details and enable the user to proceed with a deeper analisys. Also apart of the filters, the portal is really intuitive and help on the end user trainning.
What do you dislike about the product?
Portal is quite slow sometimes, Also the filtering on Portal could be more user friendly, The initial end time does not aplly the local timezone, then leads the user to incorrect filters.
What problems is the product solving and how is that benefiting you?
Fraud issues, High levels of Chargebacks.
Good performance and fast solutions
What do you like best about the product?
It is easy to use. Very friendly-tool.
The customer service center is very quick to respond and our Account Manager (Tehila) is helping us a lot with the tool.
And the dashboards are easy to use.
The customer service center is very quick to respond and our Account Manager (Tehila) is helping us a lot with the tool.
And the dashboards are easy to use.
What do you dislike about the product?
We are having some problems with the Second Look option (but they are quickly managing it to solve it)
What problems is the product solving and how is that benefiting you?
The tool has been able to decrease the rate of chargebacks we had in the Japanese market and increase the approval rate.
Excellent Machine Learning tool
What do you like best about the product?
I have worked in the E-commerce Fraud industry for the last 9 years, working with different fraud solutions. I can 100 % say that Riskified is the best one so far. The accuracy of the decisions is impeccable, the dashboards and the tool are very user-friendly. Their chargeback guarantee model is revolutionary. From the implementation team to the account management their services are exceptional. Is a great partner to work with. It is not only a fraud tool, but also a transversal tool that will impact many areas of your company, from sales to customers' experience in the checkout.
I will highly recommend this tool to any company that wants to accurately fight fraud.
I will highly recommend this tool to any company that wants to accurately fight fraud.
What do you dislike about the product?
There is nothing bad I will say about Riskified.
What problems is the product solving and how is that benefiting you?
Riskified has reduced our Fraud Chargeback rate to the minimum as well as increased sales. It has also removed friction for the customers in the checkout by removing 3DS.
Review
What do you like best about the product?
The links it creates between oders for bettwe assesment.
What do you dislike about the product?
Sometimes there is no information why the order was decloined.
What problems is the product solving and how is that benefiting you?
Orders that may be fraud
The account executive is very dedicated and engaged
What do you like best about the product?
What I like most is the close relationship with the account executive who tries to understand the particularities of the company, sector and country. Compared to the competitor we use in part of the operation (Clearsale) this point of quality is very similar as both companies offer excellent local service
What do you dislike about the product?
The fact that they did not want to include a flow of manual validations of orders with a data verification team, seeking a path fully automated by artificial intelligence that will not always be able to map the real risk of operations
What problems is the product solving and how is that benefiting you?
Riskified helps me analyze fraud in orders on my marketplace channel. The main benefit is the attempt to improve the identification of fraud patterns, but still leaving something to be desired in the understanding of the particularities of the operation and country
it feels very reliable on accomplishing what is needed
What do you like best about the product?
response time on the platform and the attention provided by the agents when requiring specific reviews
What do you dislike about the product?
the platform feels a bit awkward. Sometimes feels like there is maintenance going on that affects certain aspects like loading certain screens
What problems is the product solving and how is that benefiting you?
filtering and reducing any possible risk for our company so we can keep compliance rules and avoid any possible issues for us
Reliable, smooth research, fast support
What do you like best about the product?
How fast Riskified support replies to your requests
What do you dislike about the product?
That the second look does not work properly
What problems is the product solving and how is that benefiting you?
Solving fraud's risks, now able to spot when there is a scam
Riskified, accurate fraud prevention.
What do you like best about the product?
Riskified is a secure platform, we have obtained quick responses and solutions when submitting claims and reimbursements.
What do you dislike about the product?
In my opinion, the compatibility with PayPal is not very good.
What problems is the product solving and how is that benefiting you?
Our organization uses Riskified to resolve potential chargebacks and fraud. It makes us feel safe when making payments in different places because we can request refunds in case of chargeback fraud. It is compatible with different platforms, including payment gateways such as Stripe and Deco, which allows us to carry out secure transactions.
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