Sales Hub Enterprise
HubSpotExternal reviews
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I love my job more because they use Hubspot
What do you like best about the product?
I love the email templates and sequences as well as the reports that go along with them. Being able to see and get notified immediately of any activity on my emails is fantastic and helps me know what's working and what needs changes to be effective in my email campaigns. The built in suggestions are very helpful too and the meeting links top it all off.
What do you dislike about the product?
The one thing I can say I don't love is the method used importing contacts from zoominfo. The default info it uses to fill out the contact details causes a lot of clean up with coworkers who don't go in and change the fields we use. That just takes a little extra training on our part though.
What problems is the product solving and how is that benefiting you?
I am using it as a business development rep, and it has been wonderful for helping keep contacts ordered, knowing who each contact will be passed off to in sales, all the details on how and when it's been contacted. It keeps things much more streamlined so I spend more time contacting new leads and less time trying to figure out what exactly is going on with that lead that hasn't responded in a month.
Recommendations to others considering the product:
Worth every penny and more. Try it for a month and you'll never want to go back to anything else. I've used a few other programs like salesforce and they all had they're good points and benefits but Hubspot takes all of them and rolls it into one piece of software.
Marketing Technologist
What do you like best about the product?
Very user-friendly even though it's packed to the gills with features. The editor suite is intuitive, as is adding and managing modules. Reporting has continually improved to make it easy to track your efforts. Their Smart Content feature is second to none with personalizing the journey of a prospect/lead. And the workflow tool is one of the greatest assets for our company because it takes some of the administrative burdens off of marketing and sales teams.
What do you dislike about the product?
I wish there was more transparency with certain changes made to the CRM, no matter how big or small. I wish there was a way to build reports off of more than just the Create Date so that monthly reports on leads can be tallied appropriately to include people who are either brand new to the Contact database as well as those who've been in the system for a year or more.
What problems is the product solving and how is that benefiting you?
We've practically streamlined marketing and sales into one unit. Workflows have allowed sales reps to email leads/opportunities once a month with updates about our company and product, thus freeing them up to go find more opportunities. We have more control and freedom over our company website since switching from WordPress over to HubSpot COS meaning we don't have to rely on a 3rd party company to manage any changes/fixes we want on the site.
Powerful Tool with Great Resources
What do you like best about the product?
Hubspot has truly made a robust tool. Not only is it capable of so much but the learning and support resources take it up a notch. There are certificates you can earn, quick courses you can take, and a community help forum. This means whatever your question is, it can get answered very quickly. The actual platform is a great way to stay organized and execute a strategy.
What do you dislike about the product?
You pay a pretty penny for all of these features. There are cheaper options out there if you're a smaller company and don't need the more in-depth capabilities. Some of the analytics features are limited, it would be nice to get even more insight from social media. Like what days/times you perform the best/ insights into competitors posting performance.
What problems is the product solving and how is that benefiting you?
Keeps all contacts organized in one place, automating processes to save time, tracking campaign success, monitoring important marketing metrics, and more. Customized analytics dashboards are a great tool for presenting to management/the board, no more time crunching numbers in spreadsheets!
Recommendations to others considering the product:
It's worth the price tag if you need a quick way to organize your information and stay in touch with contacts via automation.
Great CRM
What do you like best about the product?
The best thing about Hubspot is the ability to create contact lists quickly. The processing of these lists based on properties really only takes a couple of seconds and the list is ready to use. The helpline/live chat is also very helpful and I have had only good experiences with the support team. The other great aspect of Hubspot is the ability to easily create landing pages and forms that can be embedded into them.
What do you dislike about the product?
The most frustrating aspect of Hubspot is the fact that I need to edit email templates in a template builder every time I want to make a change. For example, just adding one column requires me to either edit the whole template in the builder, or clone the template and then make changes there. The ability to change email structure should be able to be done in the email builder, using the same drag and drop method.
What problems is the product solving and how is that benefiting you?
We use Hubspot mostly for our email marketing, workflows and database management. I have realised that it is fairly simple to use the system to automate most of our email marketing, as well as creating forms for our landing pages.
Recommendations to others considering the product:
Hubpost is definitely the got to CRM system for small to medius-sized businesses.
Best CRM I've used to date!
What do you like best about the product?
HubSpot keeps my contacts and leads all in one place that is easy to manage. It's really convenient to be able to see where each one is at in the sales process. I love that it keeps track of all the communication back and forth between the parties.
What do you dislike about the product?
There is a bit of a learning curve involved when compared to other CRM programs. But I will say that HubSpot does significantly more than those other CRM's too.
What problems is the product solving and how is that benefiting you?
Connecting more quickly and effectively with potential leads and streamlining the communication process. The quicker we can get to the lead the more opportunity we have to convert them into a client.
Recommendations to others considering the product:
I've used Boomtown and Commissions Inc. as CRM's and neither one of them come close to the robust services offered by HubSpot. From the backend management of website integration to the day to day use of the CRM itself, HubSpot truly is a one stop shop to managing and communicating with all your contacts consistently. They have thought through all the details for you and give you the ability to create your own workflows and sales processes to suit your specific needs. Using HubSpot allows you to focus more on what matters the most....building new relationships with new clients. Take it from someone who's "been there and done that". You will not regret partnering with HubSpot for all your customer relationship building needs. I took the plunge and never looked back!
Take your marketing stack from Frankenstein to FrankenFINE!
What do you like best about the product?
Hubspot brings together all the most important tools needed at every stage of the marketing funnel. From generating leads, to email marketing, to marketing automation, to full funnel analytics, Hubspot has a solution for it all.
My favorite feature is having all your tools working off of one central source of truth.
My favorite feature is having all your tools working off of one central source of truth.
What do you dislike about the product?
I don't like how difficult it is to report based on timestamps of events or duplicate entire dashboards.
What problems is the product solving and how is that benefiting you?
We are solving just about every problem on the marketing and sales side of the business with Hubspot. From lead gen, to lead management, to lead nurturing, Hubspot's tools save us a ton of time and provide a level of insight we did not know we could achieve as a business.
Recommendations to others considering the product:
I would understand what resources you have for internal management of contacts and your overall automation systems. Things will break. Bugs will occur. You need resources dedicated just to keeping things running as you would with any CRM. You do NOT, however, need an engineer which differentiates itself from fully utilizing Salesforce.
HubSpot's free CRM is better than Salesforce's paid
What do you like best about the product?
It's free, nice UI/UX, easy to customize, not overly complicated workflows, especially on the admin side.
What do you dislike about the product?
I wish there was a bit more automation, e.g. prospect X does action Y then trigger follow-up task, included in the free tier. I haven't played around with the paid tiers to know what functionality exists.
What problems is the product solving and how is that benefiting you?
It's helping us to make sure we set appropriate follow up tasks with prospects. We're mostly using just two features - the follow-up tasks and the kanban view of deals. The latter is mostly for internal discussion.
Recommendations to others considering the product:
There's a much lower barrier to entry than with Salesforce.
Make sure you're aware of the upgrade costs or are comfortable with the limitations of free (which may change in the future)
Make sure you're aware of the upgrade costs or are comfortable with the limitations of free (which may change in the future)
The joy of a centralised system
What do you like best about the product?
As a marketing executive, I find that my favourite feature is the social media manager. You can register a Facebook, a LinkedIn and a Twitter account then schedule posts for each. The best part is the calendar view where you have a centralised dashboard with all your posts for the month. You're able to move them around, edit them, and clone in case you want to re-promote a piece of content. It takes a lot of the hassle of scheduling and optimising social media posts.
What do you dislike about the product?
The social media dashboard has a limited functionality when it comes to interacting with Twitter followers and it's not always clear how to edit the lists you're monitoring.
What problems is the product solving and how is that benefiting you?
The most pressing problem we're addressing using this product is monitoring and analysing our subscribers list. Thanks to HubSpot landing pages, we are able to populate our mailing list and track which part of the funnel each lead belongs to. This allows us to tailor the content of the newsletter which is sent off with the help of an automated workflow. Overall, HubSpot simply makes our processes faster and smoother.
Recommendations to others considering the product:
Make sure to use the HubSpot academy tutorials. There are invaluable strategies and recommendations in the videos.
HubSpot is very user friendly, practical and helpful tool for everyone.
What do you like best about the product?
The interface is easy to use, technical support is great, specially through chat - they are always so patient and supportive. So many different tools that we are able to use under the same roof. I love it!
What do you dislike about the product?
I've had some issues with billing and the fact that my company hasn't signed up for a local account manager, sometime is painful. The issue takes more time to be solved, but in the end everything is great again.
What problems is the product solving and how is that benefiting you?
Great tracking of website and email activities, deals, and all the history of the contact in the same place and easy to find.
Recommendations to others considering the product:
Amazing tool that you can connect with your Marketing platform and see all the analytics and results under the same roof! Awesome support from the team and so easy to use.
Love how easy it is!
What do you like best about the product?
I love that I can keep track of contacting clients. I do love how easy it is to use. I like how I can change the list of details I need for each client (the bio, name, number, etc).
What do you dislike about the product?
I wish I could keep track of Social Media messages I have with my clients. I wish it could integrate with work emails more smoothly. Unfortunately it automatically logs emails that are not potential clients and they are just advertisements. This makes us have to go through our inbox and delete everything. Also there is a problem with the scheduled emails software end in which I contacted the HubSpot team about. Once you schedule an email (is in my the Free Plan) you cant delete it or edit it, even though you click delete. You would have to delete the whole contact that you are scheduling the email for. That is very disappointing.
What problems is the product solving and how is that benefiting you?
I am using it to keep log of all clients, and this has allowed me to keep track of everything in a more organized way!
Recommendations to others considering the product:
I recommend that they test it out first before implementation.
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