Sales Hub Enterprise
HubSpotExternal reviews
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I have used Hubspot CRM now in 2 different companies
What do you like best about the product?
It is very easy to get started using Hubspot CRM. It's seamless integration (as expected) with the other parts of the Hubspot platform immediately turns the whole platform into a very powerful tool.
What do you dislike about the product?
It won't suit all situations and businesses. The biggest weakness to my mind is the lack of ability to manage existing customers and easily track the progress or regress of their trading history.
What problems is the product solving and how is that benefiting you?
Creating a digital marketing platform. So the relationship between the CRM and the marketing platform is key.
Great product, low cost to implement, need to invest time to customize reporting.
What do you like best about the product?
Very low barrier to entry to purchase the product and get started.
What do you dislike about the product?
I wish I was advised to NOT start the "onboarding consulting" until after we had all gotten our training videos completed and contacts imported. The initial consulting only lasted a month or so, and the first half of that was spent getting our data imported into Hubspot. I would have gotten a lot more out of it if I had waited.
What problems is the product solving and how is that benefiting you?
The dashboards are great for holding people accountable to their prospecting activity and sales quotas.
The calling feature has significant'y improved our efficiency.
The calling feature has significant'y improved our efficiency.
Recommendations to others considering the product:
Watch the Hubspot training videos prior to starting your consulting/onboarding. That way you can spend the time talking about reporting and more in depth items as opposed to the basics.
Great CRM for most companies
What do you like best about the product?
I like the simplicity of the system. Many CRMs are too complex for users and require massive amounts of efforts to get them integrated with other systems (CMSs, call tracking, etc). HubSpot CRM makes it easy for users to adopt this reliable system.
What do you dislike about the product?
I dislike the inability for HubSpot to integrate with Salesforce's custom objects. Some of my clients have specific objects that can't effectively pass data to to HubSpot.
What problems is the product solving and how is that benefiting you?
We help clients strategize and implement the HubSpot CRM. Almost all of our clients really like how easy it is to learn and start using the CRM. We'd had many clients that needed something that was more simple than their existing CRM (most times SFDC) to manage and report from.
Best CRM I've worked with!
What do you like best about the product?
I love that HubSpot allows my company to combine our marketing and sales efforts into one easy place. The software makes it so easy to track changes, create workflows, and relay information to our team and our customers in an extremely streamlined way! I have used many other types of CRM and HubSpot puts them all to shame. The custom dashboards and ability to view so many different reports and activity make my job so much easier. I also love the trainings offered to help us create better content and utilize the software to the full extent.
What do you dislike about the product?
Sometimes I feel like the software has so many capabilities it is hard to know where to get started. Luckily HubSpot Onboarding does help minimize the overwhelmed feeling - but there's a lot to choose from when picking where to begin!
What problems is the product solving and how is that benefiting you?
The ease of viewing reports makes it simple to see where we can make adjustments or create automations/workflows to improve our business. We have also seen how we can adjust our content to ensure our marketing and sales are aligned to improve the business.
Recommendations to others considering the product:
Don't wait - the staff is so helpful that it makes switching to a new software so easy! And they'll talk you through how to get started. There are tons of resources available from HubSpot - they are the experts about CRM.
Overall - Quite good
What do you like best about the product?
The CRM is easy to use while offering so many possibilities. The amount of functionality they offer for free accounts is also very generous.
What do you dislike about the product?
There a some functions that they do not offer yet, but are currently working on.
What problems is the product solving and how is that benefiting you?
Customer database management can get very messy if not done properly - with Hubspot, we have been able to keep our contacts organized as our company scales up quickly.
Recommendations to others considering the product:
Hubspot is 100% headed in the right direction. It has an amazing user interface, great support, and are actively working towards adding the most relevant features for its users. It's great for a startup to medium sized company, but maybe it doesn't have the functionality yet for massive corporations like Netsuite or SAP.
Hubspot is fantastic
What do you like best about the product?
so easy to use - The training process was easy and very efficient. We were able to get a small group up and running very quickly
What do you dislike about the product?
its not as easy to add new contacts as Id like and reporting can be a challenge at times especially because we are all so new to the platform. the help desk has been great
What problems is the product solving and how is that benefiting you?
we can now see all activity with a contact as a firm which is so helpful
HubSpot CRM is the most comprehensive and easy to use tool of it's kind I've ever used.
What do you like best about the product?
I like the HubSpot CRM because it's designed to make my job easier, everything I need to do flows really smoothly and it is all available for me in one spot, plus it offers me additional tools and features that I never even knew existed.
What do you dislike about the product?
My one and only thing I would like to see added is a comprehensive ticket desk or service tab for my engineering team and clients to work directly off of that simultaneously links with my sales funnel and marketing dashboard but I know that there is a beta available, so I can't wait to try it out.
What problems is the product solving and how is that benefiting you?
The problem that the HubSpot CRM addresses better than the rest is time management efficiency and integration of additional features. It make all aspects of the sales process really easy and allows me to get more actual selling done every day.
Recommendations to others considering the product:
Learn as many features as possible
Great overall system - Obtainable for Small Businesses
What do you like best about the product?
The customer service. The people of Hubspot are extremely pleasant and strive to make sure your needs are fulfilled, within reason. As well, the community is fun and encourages growth and education.
What do you dislike about the product?
I feel like the fact they are still a smaller company shows sometime in their development and how they handle certain aspects of their product. There are definitely places where Hubspot as a product can improve, but at the end of the day, what product couldn't? As well, they do not seem to have data cleanliness standards at all for users - they don't even have a formatting rule for phone numbers for instance.
What problems is the product solving and how is that benefiting you?
We are solving lead processing and certain parts of marketing outreach. The benefits are that it is 1/5 or less the cost of an equivalent Salesforce implementation for a company my size, and we get everything we need - but basically no customization/configuration capabilities. That is not a bad thing par-se, but it occasionally makes tasks difficult.
Recommendations to others considering the product:
Try it out! They do free trials of the software. It is super easy to use, so just jump right in. If you are still having trouble, there are lots of tutorial videos for free on their site and youtube.
AMAZING!
What do you like best about the product?
I love how organized we can be with deals with the ability of creating reminders to follow-up on any deal. It also allows us to be on top of every deal with automated tasks and having the ability to also create them. The new version is also great for multitasking.
What do you dislike about the product?
Having to send someone email who is also associated with another deal and the email appears in all deals associated with that email address.
What problems is the product solving and how is that benefiting you?
Plenty, from notes to tasks and much more.
HubSpot CRM for a B2B Chemical Company
What do you like best about the product?
I like how helpful and transparent the system and company are. I have worked at Oracle and SAP based companies and always had the hardest time finding documentation that could actually help me accomplish what I set out. HubSpot not only provides tons of resources to help with the system, the academy is much appreciated, but if I cannot find it I know I can enter a question on a forum or even call and get help.
What do you dislike about the product?
I used SharePoint for a long time and grew accustom to some of the features in it and end up looking for them in HubSpot. The only ones that I miss are time stamps with the user who modified and a trash can. I can often see that something happened but no bread crumbs are left and no one fesses up so we just lost that info. Would love for the ability to restore deleted items.
What problems is the product solving and how is that benefiting you?
It is allowing our sales teams to align and learn from each other. I think they are also slowly realizing that if they build it out in full, a campaign, it does a lot of work for them and can be reusable. There is a learning curve but you make it easy with the certifications, so it really is up to the individual to decide how good of a user they are going to be. It's all there for them they just have to use it.
Recommendations to others considering the product:
Take the time to do the learning tracks and certifications, you will learn so much about the software and pick up inbound and tips and tricks along the way. They make it very digestible and give you a transcript, all you have to do is listen attentively.
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