Sales Hub Enterprise
HubSpotExternal reviews
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Good CRM- great for early stage companies
What do you like best about the product?
It’s easy to get started with HubSpot CRM which is why I recommend it for early stage companies. If you’ve never built out a CRM before, this is for you. It also integrates nicely with the HubSpot Sales and Marketing hubs do you can integrate all of your growth tools. As you grow and need a more custom CRM, the data transfers over pretty seamlessly to Salesforce.
What do you dislike about the product?
Downsides are less customization with the CRM. It is easy to grow out of and the reporting functionality isn’t great. There are less objects than a Salesforce CRM.
What problems is the product solving and how is that benefiting you?
Has served as a costumer relationship manager and helped keep track of deals in the pipeline.
Recommendations to others considering the product:
Recommend for early stage companies
Overall pretty good
What do you like best about the product?
The sequences are very good from and save a lot of time. The ability to reach out to a lot of people with minimal effort is huge for a salesperson.
What do you dislike about the product?
Hubspot crashed very often, like once a week. It takes a lot of babysitting to keep it working well, which was not the experience I had with a former competitor like Toutapp.
What problems is the product solving and how is that benefiting you?
The ability to automate the continuous outreach to prospects, giving me back more of my time to do more strategic work.
BEST CRM YOU CAN USE
What do you like best about the product?
Easy to use, amazing customer service, great training and knowledge database
What do you dislike about the product?
Minimal discounting, and built as a marketing automation support feature
What problems is the product solving and how is that benefiting you?
We are using the platform for the benefits of marketing automation that is seamless and happen to have the ability to use the CRM. We still really enjoy it though!
Recommendations to others considering the product:
They consistently improve and take customer feedback seriously. This is a great company to work with and will help you every step of the way. The only complaint is that sales people don't really know the product usage. THey know how to close the deal so you have to work with a lot of sales support staff, and integration managers to get an understanding of what you need and how it works. This is something HS could easily change but they make up for it in other ways.
Creating a successful database
What do you like best about the product?
This product eliminates miscommunication. It provides a transparent, database where no information is left hidden in some note on someones desk or buried in emails.
What do you dislike about the product?
There are an abundance of features and sometimes if your sales team isn't as tech savvy, they have a harder time maximizing their usage of this product.
What problems is the product solving and how is that benefiting you?
Lack of communication. This provides a clear line of communication between our inside and outside sales teams.
Recommendations to others considering the product:
Even if you do not purchase the Marketing or Sales Hub, it is a great free CRM, loaded with benefits.
Gets the job done for what we need!
What do you like best about the product?
The ability to organize all of our information in one place without creating duplicates and skewing the data! Creating manageable work loads that are presented in a list to be completed daily opposed to searching through giant lists of customers one by one checking if they need to be contacted. The system predicts needs almost like magic. I think it has really benefitted the way our team works together as well as our productivity overall!
What do you dislike about the product?
Wish there was a texting platform that was easy to merge with the CRM without needing multiple tools. Currently the system requires at least 2 other subscriptions from other brands to be able to integrate texting into the Crm. Texting is a very critical tool in todays world especially with the clients we manage and need to be in contact with daily.
What problems is the product solving and how is that benefiting you?
organizing clients based on their need and when they need to be contacted. Allows us to manage the clients needs without duplicating contact and being overbearing to the client. We are able to organize the groups of customers into smaller groups based off the needs and wishes of the clients based off of their actions on our website in addition to the history which is easily presented in their profile.
Recommendations to others considering the product:
to have a hubspot texting platform and not need any integrations with other brands/company. Currently you need an 2 different platform just to link a texting ability to the CRM
Off to a rough start *UPDATED REVIEW*
What do you like best about the product?
*EDIT--- This review had been left very early on in the addition of HubSpot to our business. While the solutions described to us during the onboarding stage looked promising, it did not meet our expectations after that. The 24/7 support they promise was not provided. I had a rep archive my urgent support request for 10 days "by accident". After their system crashed, many features needed to continue the integration on my end weren't functioning properly. After opening another support ticket, including a detailed summary and screenshots, I was told "they should all be working" and that was it, It wasn't until 3 days later that the functions I inquired about became active again.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
What do you dislike about the product?
At first glance, it's a bit of a complicated system to use unless you have a dedicated team of engineers to help along the implementation process. It's not as plug & play as our team had initially thought. That said, I am brand new to this CRM and am still working through navigation.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
What problems is the product solving and how is that benefiting you?
The biggest problem we're solving is having a clear look into the customer journey through our helpdesk. Until now, our customer support team had been utilizing a lot of additional apps to manage our customer base, HubSpot keeps all of that in one spot.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
Recommendations to others considering the product:
Have a backup CRM and email sending software in place, just in case. The day we had planned to go live, HubSpot suffered an outage across the entire platform, resulting in us having to utilize our old CRM to handle customer inquiries and MailChimp to send out a marketing email.
Very easy to keep track of clients
What do you like best about the product?
Hubspot makes it very simple to jump from client to client while keeping all of their information neat and organized. Everything that I need for a customer is right in front of me and easy to access
What do you dislike about the product?
The site starts to lag quite a bit after use for a while. When I try to log a call later in the day it starts to slow down a lot and becomes unresponsive at times. Usually, all you have to do it re-start the web page to fix the issue, but that is my only complaint.
What problems is the product solving and how is that benefiting you?
Hubspot has made it easy to throw away my spreadsheets. There is no more jumping from document to document anymore because HubSpot neatly stores all of my customer data in their own personal profiles for me!
Best Free CRM out there!
What do you like best about the product?
You can add a million contacts, unlimited users and it's still free. If you are using a spreadsheet to track customers, then this is great place to land and start using a CRM to organize your sales follow up better.
What do you dislike about the product?
You will want to upgrade once you start getting traction and they have some cool additional tools that you will have to pay for at some point.
What problems is the product solving and how is that benefiting you?
Follow up on new leads, convert to sales and keep up with existing customers
Great potential - poor execution
What do you like best about the product?
What I like is the fact that the marketing team tells me it works well for them. According to them the logic of the workflows is really advanced for email automation. The potential of workflows to automate processes are, in theory, a strength of hubspot(I will touch more on workflows in the next section). There really isn't much I can say I prefer about hubspot versus most of the major CRMs I've used. Pipedrive being my favorite.
What do you dislike about the product?
As of the date of writing this (4/2/19) hubspot experienced some huge outage last week where pretty much everything broke. Emails were not sending, workflows were broke, data was not saving. They've sent multiple apology emails, but their issue ground my team's production to a halt on the last 2 days of the quarter.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
What problems is the product solving and how is that benefiting you?
Workflow automations save clicks and Hubspot unifies our departments. Sales, Support, and Marketing using the same platform has been a benefit.
Recommendations to others considering the product:
Make sure you have a dedicated employee whose job it is is to set it up, build data, and build maintain workflows. Especially if you are transitioning from another CRM and have existing data.
Loaded CRM with a Ton of Tools!
What do you like best about the product?
Hubspot offers great ways to create email campaigns, marketing strategies, organize contacts, and see all of the interaction with the customer easily. Hubspot was easy to integrate into GMAIL, and I don't have to go back and forth.
What do you dislike about the product?
It is a little difficult to find my way around. With every update, things move around and can be difficult to find. Sometimes things take a while to update as well.
What problems is the product solving and how is that benefiting you?
We have thousands of leads that we put on drip campaigns. Hubspot allows you to keep customers engaged even if you don't get back to them right away. It has allowed me to track conversations, keep notes, and set tasks in order to get the most out of my leads.
Recommendations to others considering the product:
If you need to setup email marketing campaigns, etc, this is by far the best tool available.
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