Sales Hub Enterprise
HubSpotExternal reviews
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Hubspot is a incredibly usable solution to the customer support challenges within business.
What do you like best about the product?
Hubspot has a user-friendly interface with multiple options for connecting customers to the proper channels for support and an extensive anylytics system. The onboard communications section is effective at being able to bounce between emails and chat all within a concise dashboard.. The labeling and notes system if especially helpful when multiple people are working on the same cases but often at different times.
What do you dislike about the product?
The live chat section can be a bit heavy to manage and is potentially a bit limiting on the number of chatflow solutions you can use at once. It could be nice to have more personalization within the service, even for things as simple as changing the look or themes of your dashboard to more appealing choices, more accessible at each user's level.
What problems is the product solving and how is that benefiting you?
The ticketing system within Hubspot has great functions with the ability to interconnect conversations with the actual tickets being solved. The auto-generation of tickets saves time as it allows someone first launching Hubspot after time off to quickly get a perspective of where things stand and to evaluate the necessary problems to solve.
Recommendations to others considering the product:
Hubspot has great use within the customer support realm but could benefit from a minor overhaul into their chatflows to promote ease of use and setup. The organization is effective with both box-checking and drag-and-drop options which support different styles of use. Their layout is also effective at quickly presenting the relevant information and making sure it is displayed in a clear and concise manner.
Nice CRM
What do you like best about the product?
Makes the managing of tickets very easy, as well as assigning team mates to tasks. Easy way to manage contacts and get a running collection of info, particularly with returning clients.
What do you dislike about the product?
It's not always got the easiest or the most straightforward reporting for information. 9/10 times it's great, but in the remaining 1, you have to do your own digging.
What problems is the product solving and how is that benefiting you?
We've been using it as a channel for both our sales and customer support teams to get in contact with clients, and move clients between those two teams.
Recommendations to others considering the product:
Take the time to make use of their courses and their knowledge base. The tools are helpful and the principals in their academy videos are great.
Increasing reach, collaboration, and output
What do you like best about the product?
HubSpot has completely changed the way our sales and marketing teams interact and has allowed our sales team to significantly streamline and improve our outreach. With a dispersed/remote sales team, HubSpot has dramatically increased visibility and ability to support each other's workload. I can't imagine going back to doing my job without HubSpot!
What do you dislike about the product?
We're still learning how to maximize our use of HubSpot and feel like the reporting functionality/ease-of-use could improve. It's also challenging managing version control between Sales Documents and Marketing Files. We use the same collateral in both places and it can be confusing.
What problems is the product solving and how is that benefiting you?
We're reaching more potential partners and providing more value to our partners and network than before we began using HubSpot.
Yes Hubspot!
What do you like best about the product?
I love the new layout for Hubspot. I especially love the learning center because it teaches you more in depth of why you do what you do for sales/marketing. I love how there are a lot of filters that you can create & literally do anything, there are so many options to have a more specific experience!
What do you dislike about the product?
I would like to have a more organized sequence and template set up. Like having subfolders within folders would be nice! Or maybe an easy template builder with examples. There are a few glitches with the contacts, and with the system getting confused about contacts.
What problems is the product solving and how is that benefiting you?
We are solving organizational problems, time management, and also just doing things well. We have benefitted immensely from the purpose, the mission, of Hubspot as a whole. We have seen our campus grow because of it, and we have been able to be catalysts for getting more people into the mission field.
HubSpot CRM and Sales Automation keeps me efficient
What do you like best about the product?
Calendar scheduling has streamlined my communication process and helped me to go from having 1-2 meetings per week with prospects to having 1-2 meetings per day instead.
The click to call capabilities come in handy frequently as well - especially when combined with the Google Mail extension.
Being able to utilize HubSpot as a centralized document repository for sharing marketing collateral, how-to guides, and policy documents, saves me from having manually browse and attach commonly used documents.
To top if off, the HubSpot Sequences capability aligns perfectly with the Sales Playbook that we created at our organization. This means that when we make adjustments in policy or procedure on our end, it's just a matter of a few simple tweaks in HubSpot and the system immediately allows us to properly implement those new practices in a way that's intuitive and familiar to the rest of our Sales reps.
The click to call capabilities come in handy frequently as well - especially when combined with the Google Mail extension.
Being able to utilize HubSpot as a centralized document repository for sharing marketing collateral, how-to guides, and policy documents, saves me from having manually browse and attach commonly used documents.
To top if off, the HubSpot Sequences capability aligns perfectly with the Sales Playbook that we created at our organization. This means that when we make adjustments in policy or procedure on our end, it's just a matter of a few simple tweaks in HubSpot and the system immediately allows us to properly implement those new practices in a way that's intuitive and familiar to the rest of our Sales reps.
What do you dislike about the product?
The Google integration is pretty good but still has some room for improvement. I spend most of my day working out of my email inbox and some of the updates that I need to make to a record or some of the added visibility that I might desire will require me to go into the HubSpot app itself - versus using the integrated sidebar. I've noticed HubSpot continues to improve the integrated sidebar and the updates seem to be centered around a User Testing approach, so I'm hopeful that this integration will be even tighter going forward.
What problems is the product solving and how is that benefiting you?
Before we started using HubSpot as our CRM, we already knew that our conversion rates were highest after having a chance to provide a 1 to 1 demo of our solutions to prospects. By incorporating HubSpot CRM, we have been able to successfully align our activities around our goal of booking more meetings. The result has been a noticeable increase in the number of meetings booked, and a noticeable decrease in the number of appointments that result in a no-show by the prospect
Recommendations to others considering the product:
Invest your time and effort into building a proper Sales Playbook. Utilize the Sequences, Documents, and Meetings features of HubSpot within the playbook stages in order to help you limit the amount of "busy work" that your reps have to engage in on a daily basis. This will free up your reps to focus more on selling than working on administrative or repetitive tasks.
Great overall CRM. I've had experience with home grown and other CRM's and hubspot takes the cake.
What do you like best about the product?
Being able to set emails to send in advance, sequences so that emails are sent automatically. The process of documenting actions on accounts is smooth and helps me work much faster.
What do you dislike about the product?
Sometimes there are shutdowns or experience blackouts of certain features. Hubspot is always quick to recover and get us back to full function.
What problems is the product solving and how is that benefiting you?
I've been able to hit production goals and speed up prospecting processes. I've realized that CRM's are a huge part of sales process and how we spend our time.
Recommendations to others considering the product:
Make sure that you explore any and all integrations that may be available for the CRM.
Hubspot is a great tool!
What do you like best about the product?
Hubspot helps me organize a very large contact database and keep track of calls being made to these contacts.
What do you dislike about the product?
There are some technical issues that arise. For example there are times I noticed calls and notes not being recorded. Secondly after making an email thru hubspot I have the tracker add-on and if i scroll over the email in my sent folder it alerts me saying somebody opened it this doesn't help if I'm trying to keep current tabs on contacts.
What problems is the product solving and how is that benefiting you?
The new layout is very user friendly. Making calls and being able to see my notes as I'm in a call is super useful.
Recommendations to others considering the product:
IT's a great tool and really user friendly
Hubspot Task Management
What do you like best about the product?
What I enjoy the most about using Hubspot is the task management tools. It is great to have your task list build up over time as you are doing outreach so that you don't have to spend a ton of time planning out each day
What do you dislike about the product?
I wish you could set a task from the gmail integration
What problems is the product solving and how is that benefiting you?
I am able to be much more productive with Hubspot because I have my tasks ready to go every morning.
Recommendations to others considering the product:
They add great features over time at no additional cost
Hubspot great for me
What do you like best about the product?
I love the integration with Gmail and being able to tell when the receiver opens the email
What do you dislike about the product?
The contact page could be better along with how the contacts relate to the companies,. Should be able to convert prospects to accounts then show the contacts under the company listing
What problems is the product solving and how is that benefiting you?
Managing lots of prospects and being able to keep up with when their budgets come round.
Recommendations to others considering the product:
Try the free version first
Hubspot allows me to center all my activities in one place
What do you like best about the product?
It's user-friendly, it allows you to center your sales and marketing efforts all in one place and it offers a great service through its learning center if you happen to have any questions
What do you dislike about the product?
I haven't come across any features that I have disliked. When the platform was updated, I had some complaints but all those glitches have been fixed
What problems is the product solving and how is that benefiting you?
It helps me keep up with my contacts, follow up with them in an organized and timely manner. It has taught me got to create a full marketing and content campaign, I have learnt a great deal.
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