Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Valuable CRM Software
What do you like best about the product?
Hubspot CRM is user friendly, detailed, and makes our day to day process much easier and more streamlined. I like the ability to create custom tasks to make sure no potential leads get lost in the shuffle. I am able to keep track of everyone easily.
What do you dislike about the product?
My only dislike regarding Hubspot CRM is that occasionally features are down. When features are down, it does sometimes delay our process and makes it more difficult to follow up on leads, which is the main purpose for which we use Hubspot CRM.
What problems is the product solving and how is that benefiting you?
We have been able to solve communication issues as well as reminding me regarding tasks. I have realized that it is easy to follow the life cycle of a client through our organization.
Recommendations to others considering the product:
The more user you have within your company, the more beneficial Hubspot CRM can be!
Very helpful tutorials
What do you like best about the product?
The videos are extremely helpful and easy to follow. My company left me to get trained up on my own in HubSpot which I was nervous about, but the HubSpot Academy videos brought me up to speed and even gave me new insight to bring back to the team. It makes sense that the people who designed the software know how to best utilize it, but it's not something I had thought of before. Glad to have the knowledge now.
What do you dislike about the product?
The only thing I didn't like was that some of the quizzes took 24 hours to implement the results. I would like it better if it were more immediate so I could wrap up the training quicker.
What problems is the product solving and how is that benefiting you?
We're using HubSpot to sort leads, to nurture leads with sequences and workflows, and to create email lists. I've realized how easy it is to make a follow up sequence for leads so our interactions can be mostly automated and take up very little of my time.
Recommendations to others considering the product:
Definitely at least take it for a spin for a test trial. I always learn something when I watch the tutorials and am expanding on how to optimize our usage of it. Seems pretty endless!
A great CRM
What do you like best about the product?
Hubspot is extremely easy to use.The interface is intuitive and the training modules make learning new sections and features simple. The outlook/email integration leads to a simple and convenient workflow that ensures you won't lose or mismanage any new leads or contacts.
What do you dislike about the product?
Piecemeal pricing - It's frustrating to come across a new feature and then realize that you can't use it unless you upgrade your subscription.
What problems is the product solving and how is that benefiting you?
Hubspot has allowed me to organize my contacts and leads and plan my workday with much more efficiency.
Recommendations to others considering the product:
Start off with the free version and get a demo from a salesperson. Having some initial guidance is key for figuring out how to best use the CRM.
Hubspot and its certifications have elevated my marketing capabilities.
What do you like best about the product?
The CRM is easy to use, and has many features even in its basic/free version that are essential to any organization's success. That advantage is amplified ten-fold when you take advantage of their subscriptions. It easy to plan and execute a marketing campaign, track results, and manage leads that have been generated.
What do you dislike about the product?
My only critique is that I wish that the user could pick and choose what to pay for. Some features that seem paramount for elevating a small business to the next level are out of many small business' price range.
What problems is the product solving and how is that benefiting you?
Easy to use. Their online learning and certifications are great not only for getting people up to speed with how to use Hubspot, but also a valuable resource for essential marketing tips and tricks. Even the free model gives users a lot to use in their marketing efforts. The professional subscription pack is game changing as far as being able to stay on top of and influence your market.
Recommendations to others considering the product:
Evaluate whether or not it is worth the investment. If so, take the plunge, and make sure you try to think out of the box about ways that it can be useful!
Good platform for managing your contacts from marketing and sales to customers
What do you like best about the product?
The handoff between marketing and sales is really helpful because everyone can see the contact's journey in the same place.
What do you dislike about the product?
There are a few features that I feel would be better if we could customize, but as of right now, we can't.
What problems is the product solving and how is that benefiting you?
We've improved our marketing/sales team communication significantly.
Recommendations to others considering the product:
HubSpot is a great tool to try out, especially since the CRM feature is free. There are a lot of really neat things that you can do with HubSpot too that will help you set up your funnel between marketing and sales. The default and custom properties are a great feature that will help you segment and define your contacts. They also help you make sure you won't lose sight of any of your contacts.
Incredible Customer Support and Helpful Software
What do you like best about the product?
I love the available support either over the phone, via training certifications or online in the HubSpot Knowledge Base.
What do you dislike about the product?
The design aspect is challenging in that editing code or style is not as simplistic as advertised. It's challenging to get specific customization aspects on my own without paying for (costly) additional assistance. I do also find some of the analytic reports difficult to manage and export.
What problems is the product solving and how is that benefiting you?
I love having everything (website, blog, social media, analytics) in one platform
Recommendations to others considering the product:
The paid version is worth its weight in available hands-on assistance.
Great CRM, would recommend
What do you like best about the product?
Follow up features are great. I especially enjoy the email tracking abilities. Being able to see how many times an email was opened, and links were clicked really gives you a good feel for whether your campaigns are working or not. The calling integration is great too. I like to record my calls so I don't miss any information trying to take notes while talking.
What do you dislike about the product?
Settings can be difficult to set up. Knowing whether I need to go to profile and preferences vs. the settings wheel can be tricky. Also, it would be nice to be able to CC off a sequence email.
What problems is the product solving and how is that benefiting you?
Tracking my current sales leads. It is great for knowing what kind of follow up email I need to send.
Recommendations to others considering the product:
Integrate your phone and email for best use
New sales career made more managable!
What do you like best about the product?
Being new to the sales field, it was a challenge to get organized and establish a consistent work flow to my daily activities. HubSpot was an amazing resource right from the start. The learning center was so helpful, and I could view trainings as my schedule allowed. The more I use the sales program, the more cool features I find! The Sales Team Productivity tool allows me to view my activities within a week timeframe to see how I am progressing compared to previous weeks. This is motivating and really helps with the management of my activities.
What do you dislike about the product?
I have found it challenging to find a direct phone number to call (while in the moment). I may be missing it somewhere, but it eludes me.
What problems is the product solving and how is that benefiting you?
I check the sales deal board throughout my day, and manage my deal activities utilizing the notes, calls and email activity features. All of the data relating to my sales deal is located in one spot.
Recommendations to others considering the product:
Be sure to utilize the training videos in the learning center. They are very informative and helpful!
Keeps me productive and organized
What do you like best about the product?
Email Tracking - Queqed Calling and emailing - efficient email templates
What do you dislike about the product?
Sometimes HubSpot has Glitches and forces me to restart throughout the day. Also, because HubSpot is my primary CRM, toward the middle of the day, it begins to run slower. Which causes me to refresh. But after doing so, it works fine.
What problems is the product solving and how is that benefiting you?
Solving my issue of staying organized and keeping track of results
Recommendations to others considering the product:
If you have issues with staying organized, productive and being efficient with your time, HubSpot can help.
Everything all in one!
What do you like best about the product?
I love that I can keep track of everything about a customer all in one place. It cuts out having to use multiple programs or website to track.
What do you dislike about the product?
The only thing I dislike is that you can't seem to get back to a contact record from a deal or task.
What problems is the product solving and how is that benefiting you?
HubSpot has made it so easy to see what a contact or potential customer has done within our website and what steps we need to take to win the sale. They make everything super simple!
Recommendations to others considering the product:
Be prepared to spend some time going through the training videos. They are well worth it!
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