Sales Hub Enterprise
HubSpotExternal reviews
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Hubspot has been the penicle of organizing our customers for us
What do you like best about the product?
The ease of use, the constant enhancements, the information provided through support channels,
What do you dislike about the product?
Sometimes it's not always cooperative, however, that is just reality.
What problems is the product solving and how is that benefiting you?
Communications!! We went from no process of communication or very little (manual work) to being extremely organized and being able to communicate with all our customers or potential customers
HubSpot CRM
What do you like best about the product?
I love that HubSpot is a dynamic, easy to use tool and comes with a learning community and forum.
What do you dislike about the product?
There are a few kinks with any CRM solutions that are hard to customize for your own needs. IT is a combination of working with your team and with the HubSpot team to figure out work worunds for these smaller customer needs.
What problems is the product solving and how is that benefiting you?
We needed a place for our Sales and Customer Success teams to communicate with, track, analyze and update all of our deals and prospects.
Recommendations to others considering the product:
I would highly recommed a demo with them and really asking direct questions pertaining to how HubSpot solves your team's needs. Their platform speaks for itself but you need to know how exactly they can help you. THey offer a comprehensive CRM platform that is easy to use, easy to set-up, easy to get trained on but how you utilize it is up to your team.
A Specific CRM tool for sales and marketing business.
What do you like best about the product?
HubSpot is complete suite for our marketing business and it has all the basic abilities to complete our all needs of marketing business. We can customize our product with this tool and easily present it in front of online visitors and we can also get their reasonable reviews about product and convert them as requirements. HubSpot help us to get customer easily and stay connected with them at the time of need and we can track them via email for further deals. It integrated well with social media and gives us option to automate our business.
What do you dislike about the product?
HubSpot is an online CRM so it also has some limitations which makes our work little complex. Some of its features are relatively complex for new user and they need more training to grip on these features. Fields and custom section are not well organized in this tool and reporting features is still lacking. HubSpot's features are good but I price for purchasing full version is bit expensive rather than other CRM tools.
What problems is the product solving and how is that benefiting you?
HubSpot is a CRM tool and it comes with many efficient features which gives us opportunities to customize our product as requirements of clients and automate our business of marketing. This tool is mostly use for Lead management, contact management and for pipeline management. Mobile version is also very good for business because we can easily mage our work from anywhere.
Mr Jeff
What do you like best about the product?
What I like the best is that the CRM is user friendly, it has a lot of things we can use to analyze sales which are amazing! Hubspot has many integrations with many tools such as Zapier. I don¡t know if this is well explained but, its like hubspot really tries to be user friendly and help us have everything connected. really like the attention, I know myself and my company may be a little bit too much. But i love to know that there are people trying to solve the problem and people "with me.
What do you dislike about the product?
That i cannot assign the same contacts and deals at the same time!! This has made my life really really hard haha Because for Hubspot there are two different things. As i said before, it has amazing tools, but sometimes its very difficult to find these amazing things.
I would also recommend to have a better dashbor export, because when i try to export the data of my dashboards it only exports it as a pdf which is not really ... the best. Its like taking screenshots
I would also recommend to have a better dashbor export, because when i try to export the data of my dashboards it only exports it as a pdf which is not really ... the best. Its like taking screenshots
What problems is the product solving and how is that benefiting you?
Well we hubspot helps us solve EVERYTHING, sales, stages, marketing... everything. I love that it helps us with the organization, without Hubspot it would be hard for us to work.... having better analysis and control
Recommendations to others considering the product:
Try to do the certificates even if they're long. This is because Hubspot has so many interesting things and tools, the "hard" part is to find them.
Good CRM for Marketing & Sales
What do you like best about the product?
The Deal Card and Stages are great, we use this a lot to track sales progress and for our approval system. Very fast software and easy to use. Playbooks, templates, snippets and sequences are all great productivity enhancers.
What do you dislike about the product?
Not possible to have a contact on multiple companies (which is missing when we work with different customers through the same agency contact. In our previous CRM, we had a nice calendar view and the possibility to generate reports for upcoming activities, useful for managers to so I could drop in on a customer call or demo easily by just looking at the calendar. I miss that function. The phone app is a little basic.
What problems is the product solving and how is that benefiting you?
Our marketing is better connected with sales now, and the approval system from sales over to customer success is improved. HubSpot is easy to connect via API with other systems, that's a big plus.
It does what is says on the tin and more!
What do you like best about the product?
Our entire sales, marketing and customer service process is completey intertwined end to end with HubSpot. We would require several solutions to match what HubSpot does.
What do you dislike about the product?
The license structure is a bit of a jump as your team grows.
What problems is the product solving and how is that benefiting you?
We use HubSpot CRM as the central hub of client information. We use it to publish daily newsletters and importantly manage customer support and sales with various integrations.
Has some perks, other stuff works better on Salesforce
What do you like best about the product?
Design, deals tiling format, gmail integration, activity tracking, the help chatbot
What do you dislike about the product?
Reports are more complicated than they need to be, not as intuitive, and this makes really helpful parts of a CRM less helpful. I use reports so much less, and I feel worse off because of it.
What problems is the product solving and how is that benefiting you?
Solving the lack of consistency in our data. the benefits of a crm and knowing what we have going on
Recommendations to others considering the product:
use the chat bot for advice, the advance training is expensive, and they are a bit tight with there client services time over live calls
Convenient and Simple
What do you like best about the product?
HubSpot CRM has allowed our team to be more organized than ever, in an incredibly seamless fashion. What once used to take us five minutes to find, digging through old docs and random folders, are now a click away, so it has saved us tons of time and stress on a daily basis.
What do you dislike about the product?
Analytics are the only downside. At times I've tried to create Email Marketing analytics reviews, and what HubSpot provides only scrapes the surface. To really find the best information I had to dig through Deals and email conversations manually which was rough.
What problems is the product solving and how is that benefiting you?
Organizational problems, both personally and for the organization. For me, Tasks are a life saver, and for our team, Deals are what have given us the biggest one-stop solution to being unorganized. These, along with using Sequences for email outreach have just made all of us breath easier
Recommendations to others considering the product:
Take a look at your sales team and see what your major needs are. If there seem to be consistent communication gaps, or lack of organization, I would highly consider HubSpot. It is an incredible central place to monitor every step of the sales process
Keeps me aware of what I need to know.
What do you like best about the product?
Being able to set my self tasks throughout the week, with notifications to spur me to action.
Allows me to get up to speed on prospects I may not have contacted in a while quickly.
Good to coordinate out reach among different members of the sales team.
Allows me to get up to speed on prospects I may not have contacted in a while quickly.
Good to coordinate out reach among different members of the sales team.
What do you dislike about the product?
The wayfinding of some information can be convoluted, trying to find whether contacts have been assigned to previous companies can be difficult.
The integration with Gmail often doesn't work and you have to turn of the system to get it back on.
Some times the formatting isn't, clear I've added contracts and was only able to input value in dollars.
I don't like that the advanced training courses are charged at a premium rather than included as part of the package.
The integration with Gmail often doesn't work and you have to turn of the system to get it back on.
Some times the formatting isn't, clear I've added contracts and was only able to input value in dollars.
I don't like that the advanced training courses are charged at a premium rather than included as part of the package.
What problems is the product solving and how is that benefiting you?
It has certainly improved my work flow and makes sure I don't miss contacting prospects.
Increased clarity across prospects and teams.
Increased clarity across prospects and teams.
Recommendations to others considering the product:
Complete as many of the training courses as possible to ensure you get full value out of the service.
Experiment with the different features and try and find what you find most useful in your day to day.
Observe how other team members use it, as they may have discovered new features.
Experiment with the different features and try and find what you find most useful in your day to day.
Observe how other team members use it, as they may have discovered new features.
Amazing insight into our customer journey
What do you like best about the product?
The notifications showing you when your contact has opened an email sent, super valuable insight into their behavior. This means we can follow up with them at very convenient times. We can now call customers back within a hour of them opening the email to check up on them. The live chat and articles that can be pulled and uploaded to them within the chat means support agents don't need to leave the screen, leading to quicker resolutions, fewer complaints and overall increased customer satisfaction.
What do you dislike about the product?
The plugin to Magento 2 took some time to work. Also the chatbot could do with some massive improvements in terms of its understanding - or allowing us to choose answers for certain questions or keywords asked.
What problems is the product solving and how is that benefiting you?
We are better able to trrack our pipeline, reach out to more customers with it, follow up and use the live chat on our site during business hours.
Recommendations to others considering the product:
Evaluate your current software usage, and see if it can be more streamlined through Hubspot. This is what helped us the most and helped justify the cost and impact had when switching across .The guides, modules, exams and videos help to make the software easy to learn and implement. We also had a call each week to check in on our progress, help needed and advice on how else we could use the system in the business.
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