Sales Hub Enterprise
HubSpotExternal reviews
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The ultimate marketing tool
What do you like best about the product?
Everything you need is one place, with regular new features being rolled out to further enhance the experience.
What do you dislike about the product?
There are not many downsides, but maybe a slicker reporting tool would be good.
What problems is the product solving and how is that benefiting you?
We are able to understand the leads to focus on, the making the best use of our content and understanding our marketng to sales funnel
HubSpot is a robust, yet super easy to use CRM!
What do you like best about the product?
The different ways you can pull reports.
What do you dislike about the product?
Nothing that I can think of. I haven't found myself wishing there were more features/tools as of yet.
What problems is the product solving and how is that benefiting you?
We are now properly capturing and identifying and differentiating between types of leads.
Recommendations to others considering the product:
It's the easiest and most robust system on the market.
Lots of capabilities but need to be proficient at marketing to utilize properly
What do you like best about the product?
Interface is very nice and intuitive. Chat is very easy to setup and administer. Chatbots are very capable.
What do you dislike about the product?
It is hard to maximize the utility of the system if you are not skilled at marketing. There are many great tools but you need a marketing background to really put them to use properly.
What problems is the product solving and how is that benefiting you?
We just implemented the hubspot chat to capture sales leads when they are on our site. This was just put in place this week so I don't have a good understanding of whether or not it will solve our problems.
Recommendations to others considering the product:
Very slick and intuitive interface. Many great tools available but make sure you know marketing before you dive in.
HubSpot has been a life-saving organizational tool and customer tracking platform!
What do you like best about the product?
I can't even recall how I was managing tasks and daily to-dos before I discovered HubSpot. Once I began using the CRM I have been able to maintain better contact with customers; have all customer information at my fingertips (and the phone app is also awesome); and manage my own time in the office more effectively with task reminders, etc.
What do you dislike about the product?
This is more on my part but I haven't had the time to truly leverage the entire capabilities that HubSpot offers. I do pay for the next level up for the more extensive marketing aspects and feel the learning curve, or just me making time to implement those capabilities has been a slight drawback.
What problems is the product solving and how is that benefiting you?
I am solving the problem of knowing what customers to contact and when. And the ability to assign tasks to myself on a daily basis has allowed me to keep my day much better organized. Not to mention ditching the hundreds of business cards that once used to reside on my desk!
Recommendations to others considering the product:
I would highly recommend HubSpot to other small businesses, or any business, that need a way to capture customer info and then organize that data in relevant categories or marketing campaigns. And the automation aspects of the program are worth paying for. And perhaps most of all it helps to keep individuals on track with the ability to set tasks, reminders, etc.
Tied into every part of our business
What do you like best about the product?
Hubspot is the most comprehensive solution we have. It is linked to our marketing, sales, billing, support and account management activities. Having an omni-view of our customers is critical for us to provide the best support experience, and HubSpot gives us exactly that.
What do you dislike about the product?
We currently use Intercom and Zendesek for chat and knowledge base because Hubspot is missing some key features. 1) The chat mobile app doesn't provide as quick response so customers would feel like they are waiting a couple minutes to see answers to their chats. 2) There isn't permission/access control for the knowledge base (last I checked).
What problems is the product solving and how is that benefiting you?
We've utilzied hubspot for unifying our marketing activities, prospecting and managing our sales pipeline. We also used APIs to integrate key user actions within our application so that we can track "customer health"
Wonderful and Easy
What do you like best about the product?
I love the helpful learning tools provided to help my business grow. I also appreciate that it’s easy to use
What do you dislike about the product?
The monthly price is a little high and I wish I could have someone set up other benefits that would specifically meet my needs. There’s a lot of wonderful options but done know how to use them all.
What problems is the product solving and how is that benefiting you?
Helps with my sale cycle, easy to find contact list, some marketing (templates, sequences) quote capabilities.
Since joining HubSpot we have collaborated better with our sales team and increased awareness
What do you like best about the product?
the CRM has made the communication between our marketing department and sales department, not missing any leads and when picking up a contact every team member is aware of what has been discussed and what information has been most beneficial for the online customer. Also having Social Media, Emails, CRM, Service & our website management system all in one place has been paramount to our recent success.
What do you dislike about the product?
The least useful thing we have found on Hubspot is the Tickets and the only reason for this is because we are a small organisation therefore issues are resolved quickly without needing to raise a ticket. This is slowly getting used more over time.
What problems is the product solving and how is that benefiting you?
Communication between teams., Weekly reports are simple providing information quickly for meetings. AS the main user of the platform it has increased efficiency in all task freeing more time to focus on other digital marketing activities.
Recommendations to others considering the product:
Stop thinking about getting it and do it. Your business will grow in the first year!
A great CRM
What do you like best about the product?
The features I find most helpful is the productivity and team activity and the Deals section. They are the most complete features I have seen in a CRM and are quite helpful.
What do you dislike about the product?
The only thing that I would like to see improve is a bit easier time maneuvering the email contacts. It is difficult to change a primary email.
What problems is the product solving and how is that benefiting you?
Whenever I have an issue, I am able to reach out to support via chat, email or phone, and typically have the problem resolved within a day.
Excellent CRM and Customer Service
What do you like best about the product?
I like the easy interface of Hubspot and Customer Service the company provides. They are quick to let their customers know when there are updates, bugs, and new materials to learn about the system.
What do you dislike about the product?
I dislike that I am not able to call all the countries I need to contact. I figure this will be resolved at some point by the company.
What problems is the product solving and how is that benefiting you?
I have seen the benefits in a system that helps me organize my prospects and move them along of the journey to becoming a valued client.
The power to transform your marketing and sales
What do you like best about the product?
Hubspot has enabled us to really get to grips with our marketing strategy and drive performance improvement. Having our marketing and sales aligned and using the inbound methodology is awesome.
What do you dislike about the product?
It's taken a while to get to grips with all the elements of hubspot. You need to commit the time to utilise the power of the system.
What problems is the product solving and how is that benefiting you?
Consistent on brand marketing activity. Pipeline management with the team. Automation of marketing and follow up activity. Improving brand awareness.
Recommendations to others considering the product:
Make the commitment to use it fully
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