Sales Hub Enterprise
HubSpotExternal reviews
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A decent CRM
What do you like best about the product?
I really like that Hubspot has the connection to the marketing automation platform built in. It’s very easy toggle between the two platforms and make them work together. I also like the lead scoring parameters that are very easy to implement / setup.
What do you dislike about the product?
I do not think the CRM is as robust as something like Salesforce.
What problems is the product solving and how is that benefiting you?
All in one system for CRM and Marketing Automation and it’s very easy to use.
Recommendations to others considering the product:
Utilize all the tracking functionality for web visitors.
User Friendly
What do you like best about the product?
Very user friendly and you are up and running quickly. So many tutorial videos to help you along the way and the chat option is great. Anytime you have a question just quickly jump on chat and you reach an operator within seconds.
What do you dislike about the product?
Pricing is really high especially if you are a single user.
What problems is the product solving and how is that benefiting you?
I have a hard time remember everyone and every deal that I have to follow up on. The tasks and deals area are excellent for keeping me updated.
Really friendly user CRM
What do you like best about the product?
Hubspot Sales is a really good CRM and very friendly for users. Moreover, is a one complete tool to centralize all the needs sales teams have since you can also do all your direct marketing.
What do you dislike about the product?
The reality is that I really like the Hubspot software. The only thing I think should be easier is to add companies and contacts in just one form instead of linking them after creating them separately. Some times the software links contacts to a company task or email that are not supposed to.
What problems is the product solving and how is that benefiting you?
Now we can have all our data base in a really simple software, follow up with perfect timing, have all the history between customer/lead and sales rep., marketing direct from the same place.
Recommendations to others considering the product:
Since you can do a free trial is worth it to at least try it.
Solution that matches all industries
What do you like best about the product?
I like how customizable you can make it. It took some time but Hubspot has a great support team that helps me setup the workflows and chatbot features. I like to track my emails to see if a prospect has opened or clicked on anything I sent. I mostly use Hubspot's task features. I set myself task reminders so I dont forget to followup with a customer.
What do you dislike about the product?
Although the basic service is free, getting a more granular feature required more time to setup to my liking. I felt at times I understood things more than the support team.
What problems is the product solving and how is that benefiting you?
I am tracking my teams performance so if they arent making enough calls I have proof. I am way more organzied because of Hubspot too.
Very good
What do you like best about the product?
The best HubSpot: Contact administration and deal administration.
What do you dislike about the product?
HubSpot lacks optiones with the workflows, and sequenceses.
What problems is the product solving and how is that benefiting you?
Contacts administration.
More traceability
More traceability
Takes the time out of building a brand new pipeline...
What do you like best about the product?
As a start-up we have new to market products and multiple changes of focus, which means we have to be very nimble in our sales strategy. Hubspot helps us reduce the time spent managing the process. The automation sequences have been great.
What do you dislike about the product?
It is a little bit expensive at first but hopefully it will generate ROI within 6 months.
What problems is the product solving and how is that benefiting you?
Managing leads and telesales campaigns. Keeping ahead of follow ups and tasks is easier. Reminders are also great.
NOT recommended for email-focused sales processes
What do you like best about the product?
The fact that is completely integrated with the rest of the Hubspot suite.
What do you dislike about the product?
The biggest downside is the terrible integration with e-mail: there is no native 2-way sync, and the plugins available do not work well. Since our whole sales process is centered on sending emails, I was completely lost after being away on holiday for just a few weeks. I actually had to go over all of our leads with my colleagues to get to grips of what happened during my absence.
We use Office 365 and have a small team with both Windows and Mac computers. This means that we can only use one of the two plugins for Outlook. Sadly, the plugin does not work very well and there is a lot of manual effort needed to make sure all the emails end up in the CRM system, which, eventually, no one does.
Furthermore, once emails are in the system (I have trialed a 3rd party that takes care of the synchronization), the UI of the product is so terrible that it is impossible to find the information that you are looking for.
In the end, we decided to go for a different CRM system altogether and will stop using the Hubspot CRM and Sales solution.
We use Office 365 and have a small team with both Windows and Mac computers. This means that we can only use one of the two plugins for Outlook. Sadly, the plugin does not work very well and there is a lot of manual effort needed to make sure all the emails end up in the CRM system, which, eventually, no one does.
Furthermore, once emails are in the system (I have trialed a 3rd party that takes care of the synchronization), the UI of the product is so terrible that it is impossible to find the information that you are looking for.
In the end, we decided to go for a different CRM system altogether and will stop using the Hubspot CRM and Sales solution.
What problems is the product solving and how is that benefiting you?
The only advantage really is the integration with the Hubspot Marketing suite. Other than that, for our situation, there are none.
Recommendations to others considering the product:
If your sales process relies on email, I would strongly recommend to trial a different CRM system first. There are multiple solutions out there that have far better email sync and a better user interface.
Your entire business in one place
What do you like best about the product?
I love HubSpot because of how easy it makes to manage your entire pipeline. You keep track of the first interaction every single detail down the line.
What do you dislike about the product?
There’s literally nothing I dislike about HubSpot except sometimes it doesn’t sync with your emails.
What problems is the product solving and how is that benefiting you?
With HubSpot we’re managing our business sales and clientele. We will keep track of our interactions in sales to see who selling the most.
Recommendations to others considering the product:
I would recommend using HubSpot to interact with you sales clients, so you have every detail for meet to closing the sale.
Great Experience!
What do you like best about the product?
I love the task feature. It helps keep me on track and accountable with checking in on my accounts.
What do you dislike about the product?
I think that the organization for the sections like "Tasks" could be better. Tasks is not just a sales tool. It would be nice to be able to leave reactions to notes, so when someone tags me in a note, they see that I've seen their comment without having to leave another note. I think it's also strange that anyone can edit the notes, so we have to trust that our notes go untouched to preserve the history of an account.
What problems is the product solving and how is that benefiting you?
HubSpot helps us be more proactive and automate simpler tasks that take precious time out of our day.
Recommendations to others considering the product:
I don't have any recommendations or advice at this time.
My most-recommended CRM
What do you like best about the product?
HubSpot offers a great training programme so that everyone in the company finds a solution specific to their department within sales. I also find the Gmail tracking add-on feature incredible useful when sending emails to important contacts in the industry.
What do you dislike about the product?
I haven't come across any downsides as of yet, but one improvement I'd recommend is being able to see your own deals separately to other users' in my company.
What problems is the product solving and how is that benefiting you?
HubSpot helps us not only to track deals but to see what stage each deal it as. This helps us monitor our sales targets more closely.
Recommendations to others considering the product:
If you're looking for an ideal solution to closely track your deals, monitor your sales and your sales team, HubSpot is the perfect CRM for you.
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