Sales Hub Enterprise
HubSpotExternal reviews
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Able to form around our departments needs and desires.
What do you like best about the product?
I find it easy to search for my candidates- I feel like this system is very smart and doesn't require a lot of fields to find something you need.
What do you dislike about the product?
When an individual inquires, clicks or signs on to our live chat, if it's with a different email address than what is on the first profile it creates another profile (duplicates it).
What problems is the product solving and how is that benefiting you?
We used to have to search in three different areas to find a candidate, now we just have our search bar in Hubspot. Benefits are also it's easier to communicate to the sales managers and for them to see my activity when they receive a notification.
Telemarketing Made Easy
What do you like best about the product?
I really like the set up of it, and how easy it is to organize the leads
What do you dislike about the product?
When I try to email while I am on the call, the notes disappear after sending the email.
What problems is the product solving and how is that benefiting you?
It has helped me multitask more than any other CRM I've used before
Recommendations to others considering the product:
If you have ever done telemarketing before and used outdated CRMs, this will make life so much easier.
Great experience with the platform
What do you like best about the product?
I like that HubSpot is constantly releasing new features that actually helps our business. I also like their tutorial videos and emails to support their new features. These are super informative as I do not always have the time to look and see what is new, but having the 10 minute video each month on their new features helps a ton. I mainly use the sales and service hub. They have made great improvements to their new service hub recently that makes my job easier like their knowledge base and NPS/CSAT surveys. Hubspot has allowed our CSM team to mostly use one platform for our different processes.
What do you dislike about the product?
The downside is getting everyone on our team on the same page. There are so many different features and different ways to use the CRM that different teams here use it slightly different. This isn't terrible, we just have to be aware of it and provide our own internal training on how we use the different features to keep everyone consistent. Overall great platform. I would rather have too many options than too little. :)
What problems is the product solving and how is that benefiting you?
I love that in the service hub we can administer surveys. We had previously outlined in our customer journey map that we wanted to have transactional surveys for our customers, but didn't have a way to launch them. I love that HubSpot now has ability to send NPS, CES, and CSAT surveys. We used a different platform previously for our NPS. So it is nice to be able to have all of our customer surveys in one place.
Recommendations to others considering the product:
HubSpot has great resources to teach you how to use and implement their platform. If you are new to HubSpot, definitely use their training tracks. They are constantly adding in new videos that you can learn from.
Timeless CRM
What do you like best about the product?
Ease of use and such a fluid CRM to help organize and implement your tasks.
What do you dislike about the product?
Sometimes have trouble with recorded calls.
What problems is the product solving and how is that benefiting you?
Created constant contact with potential customers and keeps me more organized to get done the task I have assigned for myself throughout each day.
Recommendations to others considering the product:
Great for keeping client list, ease of use, and overall presentation on the backend of things.
Accurate and efficent
What do you like best about the product?
The best aspect of the templates feature is being able to reach my leads and contacts quickly and accurately. I can send them pre-formatted but not automated emails. It looks like I wrote the email specifically for them which adds that personal touch.
What do you dislike about the product?
Only having the 5 top templates on the first page. Should have all my templates listed so I don't have to switch to page 2, or 3.
What problems is the product solving and how is that benefiting you?
Being able to contact all my leads and contacts efficiently.
Templates make it quick and convenient to communicate with customers.
What do you like best about the product?
Templates help me save time and have a constant message while communicating with customers.
What do you dislike about the product?
Sometimes I feel like I rely on templates too much and don't personalize each message like I should.
What problems is the product solving and how is that benefiting you?
Problems being solved are reaching out to numerous customers with a consistent message. Benefits are endless and looking forward to seeing more updates.
Great
What do you like best about the product?
I really love how I can be on top of everything with HubSpot and keep track of my clients ;) I use templates and sequences a lot and I really love the meeting functionality. It feels like there's everything I need for my sales activities in one place.
What do you dislike about the product?
It would help to be able to put some people in CC in my Sequences. I don't like the fact that I don't have this opportunity7 Nothing else really comes to mind
What problems is the product solving and how is that benefiting you?
I manage my sales pipeline with HubSpot. It really helps me automate my communication with clients and make it more effortless.
My favorite interface
What do you like best about the product?
Hubspot has the most intuitive and easy interface to work with. I love how it give us Table view and Board view. Filters also help a lot categorize deals.
What do you dislike about the product?
My biggest complain about Hubspot is that it't not mobile friendly and it does not have an app.
What problems is the product solving and how is that benefiting you?
One of the benefits of using Hubspot in Real Estate is to easily communication within my company and with clients. I like that how Hubspot make correspondences with one person visible to other Deal owners.
Recommendations to others considering the product:
I recommend to all the traditional and old-school companies to switch to Hubspot and catch up with the technology.
Can't see myself using any other software
What do you like best about the product?
easiness to use and be able to gather data fast to make the right decisions
What do you dislike about the product?
there is nothing I dislike. It is a great platform and goes way beyond being a good product (I have taken several free courses as well!
What problems is the product solving and how is that benefiting you?
Organizing myself better, being able to contact the right person in the companies I reach out. Being able to know which tactics are performing better so I can refine my strategy if need be
Recommendations to others considering the product:
Keep up the great work!
Excellent resource for managing customer interactions
What do you like best about the product?
I love the ability to integrate Hubspot with so many different platforms. We have about 8 other integrated software being used in Hubspot.
What do you dislike about the product?
Occasionally Hubspot does not record our calls, could be a problem on our end but there have been a few important calls we have lost because Hubspot did not record them.
What problems is the product solving and how is that benefiting you?
Hubspot streamlines the speed of phone calls, transferring the contact owner and creating closer relationships with clients.
Recommendations to others considering the product:
Hubspot seems like a great foundation to integrate all other resources and software used in our company. It all is tracked and kept in our Hubspot CRM.
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