Sales Hub Enterprise
HubSpotExternal reviews
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Not quite perfect but not far off!
What do you like best about the product?
The sales aspect of hubspot is perfect. Easy to filter views, easy to contact customer and overall really user friendly. I've used microsoft dynamics and I've played with sage and this is much nicer than both. not nearly as clinical or overcomplicated.
What do you dislike about the product?
The ticket system could be more streamlined / intuitive. Its basically a copy of the sales system when the two things aren't directly translatable.
You need to do a lot of fettling and playing around with the workflows to get things right and even then it doesnt work quite as you would want.
however it does work!
You need to do a lot of fettling and playing around with the workflows to get things right and even then it doesnt work quite as you would want.
however it does work!
What problems is the product solving and how is that benefiting you?
Im dealing with both sales and support and given it works as one complete package its not bad at all!
The automation will make your life easier for sure but it will mean a lot of experimenting and working things out to get to a point that you're completely happy with. We're still not entirely happy with the overall automation in our support process but the more we experiment with it the better it gets.
We're also looking into the chatbot feature which we believe will come in handy with customer support but we're not ready to implement that until we're happy with the ticketing process as a whole.
The automation will make your life easier for sure but it will mean a lot of experimenting and working things out to get to a point that you're completely happy with. We're still not entirely happy with the overall automation in our support process but the more we experiment with it the better it gets.
We're also looking into the chatbot feature which we believe will come in handy with customer support but we're not ready to implement that until we're happy with the ticketing process as a whole.
Recommendations to others considering the product:
Regardless of what CRM you're using, switching to hubspot would really make sense.
The user friendliness means everyone can be up and running within minutes!
The user friendliness means everyone can be up and running within minutes!
Sales Executive
What do you like best about the product?
Super intuitive tool, helps a lot with daily sales work, from creating templates, sequences, reminders.
What do you dislike about the product?
I don't like how email thread looks like when you click on it. I think they should improve that.
What problems is the product solving and how is that benefiting you?
Since we are getting lots of leads, it is really easy to track all the leads and the actions, so you don't lose anything. Also, we can track how we generate those leads from witch websites...
Recommendations to others considering the product:
Hubspot is the Rolls Royce of CRM.
Efficient sales tool but still to be perfected!
What do you like best about the product?
Hubspot is great for keeping track of all our deals, companies and contacts in terms of how you're able to link them all up. There are a number of strange intricacies in the industry we work in and so far there are not many functions that Hubspot has been unable to help with. There are enough levels of admin that we need and we're able to handle fairly large data files quite easily.
What do you dislike about the product?
The biggest flaw that I've found is around the lack of a Geo-location tool - i.e. to be able to see all of your deals on a map and be able to then assign them by territory.
Additionally, in most instances we deal with several branches for each company - so we have to make an individual deal for each one, there is no way (as far as I am aware) to put them into like a folder in the Deals, so as not to have 10 Deals open - I'd rather have 10 Deals in 1 folder which shows on the Deals homepage.
If / once they bring an update to the above, it'll be a pretty complete all round service.
Additionally, in most instances we deal with several branches for each company - so we have to make an individual deal for each one, there is no way (as far as I am aware) to put them into like a folder in the Deals, so as not to have 10 Deals open - I'd rather have 10 Deals in 1 folder which shows on the Deals homepage.
If / once they bring an update to the above, it'll be a pretty complete all round service.
What problems is the product solving and how is that benefiting you?
We are able to manage large amounts of data relatively easily from the admin perspective. We are also able to track everything we need to to ensure the sales team are working efficiently.
Makes life so much easier
What do you like best about the product?
Sequences have changed things dramatically and allowed us to focus better.
What do you dislike about the product?
Conversations/chat functionality is limited and difficult to manage in a broader team, it needs more ability to set when people are not available at manager level or colleague level as people forget to do this.
What problems is the product solving and how is that benefiting you?
Dashboard are great, simple to produce charts which look good and paint a picture making it much easier than Excel and pivot tables etc... as it does it all for you.
Recommendations to others considering the product:
From my experience, this is fabulous compared to CRMs I've used in the past, very clean, simple to use and reporting tools are fantastic. For me the main downside is not having ability to brand emails in other ways (only one company branding option available) meaning sequences can't be used without faffing around.
Organized, easy to use, intuitive CRM
What do you like best about the product?
I like it's intuitive and I can easily find what I'm looking for, make changes, and collaborate with my team members. I adore the search bar, and I really love using tasks to organize my daily work. I think it's super easy to use, and Customer support is really amazing, they respond very quickly and always try their best to solve the problem. I've only had good experiences with them.
What do you dislike about the product?
I wish there was another way for me and my teammates to communicate something (like an ongoing process with a certain contact) in some other way other than mentioning each other in notes. Like, if we could track what actions have been undertaken in some other form, like a status bar of problem solving etc.
What problems is the product solving and how is that benefiting you?
Organization of contacts, segmentation of contacts according to certain criteria. I've realized I can do a lot of my tasks automatically, in bulk and therefore reach more people with less effort, which is absolutely helpful when you work in sales.
Recommendations to others considering the product:
Take it, you won't regret it!
An effective way to push your productivity
What do you like best about the product?
My favorite feature in Hubspot is that you have a lot of customization options for your workplace.
What do you dislike about the product?
Mostly the slowdowns but they are quite rare
What problems is the product solving and how is that benefiting you?
It allows me to organize and follow precisely my workflow as business developer and it does it pretty nice.
It made my life easier!
What do you like best about the product?
I've been using Hubspot task tool for last 5 months as a sales development representative and it just made my life easier!
Aa my first professional experience, I had no idea what a CRM is, but it was so easy for me to know how hupspot works within days. I loved how I could manage my leads, get an overview what's happening with them and the team, go back to old emails and schedule new ones saving alot of time and effort!
Aa my first professional experience, I had no idea what a CRM is, but it was so easy for me to know how hupspot works within days. I loved how I could manage my leads, get an overview what's happening with them and the team, go back to old emails and schedule new ones saving alot of time and effort!
What do you dislike about the product?
I dont particulary like the fact that sometimes when I import a list of leads, some of the contacts just disepear and have to re-do it manully.
What problems is the product solving and how is that benefiting you?
Im using hubpsot as a sales tool, and it made possible to reach out to more 100 people in a day :)
Customizable, Convenient and Easy to USe
What do you like best about the product?
Hubspot allows you to customize your requirements based on your individual program's requirements. The fact that the CRM can be linked to your email, website inquiries and documents makes it easy to track your leads and communication threads with them. It makes team work more productive because you are able to easily share updates with the leads. The use of the chat bot has made our sales pipeline significantly larger.
What do you dislike about the product?
Like any other software it is challenging to get your team to change. Without the full use and support of the team the use of reports are not very useful. I haven't experienced anything I dislike in particular but it is simply more of the struggles getting the whole team on board and the setting up the software to be customized for your specific company/ industry.
What problems is the product solving and how is that benefiting you?
The Chatbot has been an avenue for us to have faster responses to inquiries and leads. It has allowed us to maximize our online presence. The linking of our email to the CRM has allowed us to stay on track with each action or correspondence that is happening with our leads. It allows our teammates to back track with leads and do timely follow ups. This is becoming our one stop shop for tracking our leads and contacts over time and between 6-10 sales executives.
Recommendations to others considering the product:
Before implementation of Hubspot ensure that the Software is set up and customized to your specific needs as completely as possible.
HubSpot Email Templates
What do you like best about the product?
The email template generator that HubSpot provides allows for the quick and easy use of automated emails. By using this feature, it has allowed me to connect with prospects far quicker, thereby allowing me to connect with even more prospects. It even let's you know when you have created the perfect email and advises on improvements you could make to make your email more stronger.
What do you dislike about the product?
Not much to dislike but it would be great to have a character counter for any email. At present it only lets you know as a suggestion that your email may be too long.
What problems is the product solving and how is that benefiting you?
The email templates allow me the flexibility of having pre-set emails ready to send. Although they are generic, a little tweak here and there is all that is needed when you are sending to your prospects so that it is really a tailored email and very likely to get responses from your prospects.
Ease of use
What do you like best about the product?
It is just so easy to use. I can't see myself using anything else. My work would be lost without it
What do you dislike about the product?
Mass import of contacts is quite a time consuming process. So would like that streamlined abit more. Although I wouldn't avoid the product just because of that one thing.
What problems is the product solving and how is that benefiting you?
Reminders - keeping everything in one spot
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