Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Great for Tracking, Needs Better Customization
What do you like best about the product?
I love the tasks and reminders in HubSpot Sales Hub. They really help me stay on top of my 'to-dos' by allowing me to set reminders to complete tasks and even send me emails on the day of the task.
What do you dislike about the product?
It takes extra engineering to have it work well in a customer success standpoint, especially around renewals and expansions. The set processes are generated pretty specifically for new sales, so when a contract is up for renewal, we've had to finagle the stages to work in a way they wouldn't traditionally be used.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub allows me to gather history for clients and keep a running communications log. I love the tasks and reminders as they help me stay on top of my to-dos by emailing me on the day a task is due.
Challenging Adoption, Rigid Contracts, and Disappointing Support
What do you like best about the product?
Our company contracted with HubSpot for several years, using the platform primarily for CRM and sales enablement. Despite adoption challenges, we continued with HubSpot because migrating to another CRM is both expensive and operationally disruptive, and the platform can be a strong fit for organizations that are able to invest in ongoing training and process alignment
What do you dislike about the product?
Over time, it became clear that consistent adoption was difficult for our very fluid sales organization, as onboarding and training new team members on HubSpot was time-consuming and often required third-party assistance to build lists, funnels, and campaigns. Integrations with other software were more challenging than expected and sometimes riddled with technical issues, contributing to low long-term utilization of the platform. After deciding to remove HubSpot from our technology stack, we were unable to end our contract early, and HubSpot declined to stop billing for the remaining six months despite having visibility into our minimal usage and more than five years of prior payments, which, in our view, reflects a rigid contract policy and poor customer service for a small business.
What problems is the product solving and how is that benefiting you?
Our hopes were to organizing our sales teams on lead and next actions. Compiling lists, creating a funnel, and getting alerts. However, HubSpots platform did not work out for our team. We found it cumbersome and required too much time to set up and then routinely use by sales teams. Not a single sales team member liked to use the platform and as a result never (after years) did we run a successful lead gen campaign or follow a sales funnel from top to bottom using HubSpot. I'd say that HubSpot may be a great platform for some teams but does not suit all teams. To fully use the platform, we would have had to invest in third party providers to assist with set up and utilization. We did do this a couple of times but each time, we ran into difficulty with seats being blocked, features being unclear on how to use, and struggled to set up our own sales funnel stages with our own parameters and were forced to work within HubSpots requirements/definitions which created confusion and frustration.
Exceptionally User-Friendly CRM with Seamless Navigation
What do you like best about the product?
I enjoy using Hubspot Sales Hub as opposed to other CRM tools because HubSpot is easily organized and very user-friendly. As someone who has used 3 different CRM tools in the past 3 years, Hubspot stands out as having the simplest layout to navigate and easiest learning curve. Companies, contacts, opportunities, and quotes are linked to one another so you can toggle back and forth simply to find the information you need.
What do you dislike about the product?
I have found that there are some emails that are only tracked on the contact level, not the company level. This makes things more difficult when I am required to search under each contact for information rather than it appearing on the company's activity.
What problems is the product solving and how is that benefiting you?
HubSpot's email tracking abilities help me see all of the information in one place without needing to resort to searching through Microsoft Outlook and scrolling through email chains.
Outstanding Experience from Start to Finish
What do you like best about the product?
I like how there are many views and it integrates with Outlook
What do you dislike about the product?
there is no notion integaration directly you need to use third party
What problems is the product solving and how is that benefiting you?
We use it to track projects as well as a crm database
Scheduler Makes Life Easier
What do you like best about the product?
The scheduler helps a lot to have everything organised
What do you dislike about the product?
It’s a bit confusing managing leads and contacts
What problems is the product solving and how is that benefiting you?
Scheduling is much easier now
Intuitive All-in-One Sales Hub That Drives Efficiency and Growth
What do you like best about the product?
HubSpot Sales Hub stands out for its intuitive, all-in-one approach to sales management. I love how it centralizes contact and deal tracking, email sequences, and pipeline management, making it easy to stay organized and focused. The automation features save time on repetitive tasks, while the built-in analytics provide clear insights into performance and engagement. It’s particularly user-friendly, even for teams new to CRM systems, and the seamless integration with HubSpot Marketing Hub and other tools makes it a powerful solution for driving sales efficiency and growth.
What do you dislike about the product?
One downside of HubSpot Sales Hub is that some of its more advanced features, like custom reporting, automation, and AI tools, are locked behind higher-tier plans, which can get expensive for smaller teams. Additionally, while the interface is generally intuitive, it can feel overwhelming at first with the number of tools and options available. Some users also find that certain email tracking and integration features don’t always work as seamlessly with non-HubSpot platforms, which can be a limitation if your tech stack is diverse.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub solves several key problems that many sales teams face. It centralizes customer data, streamlining contact and deal management so nothing falls through the cracks. It automates repetitive tasks like follow-up emails and lead nurturing, freeing up time to focus on high-value activities. The platform also provides clear visibility into the sales pipeline and performance metrics, helping prioritize opportunities and make data-driven decisions. For me, this means less manual tracking, faster response times to prospects, and a more organized, efficient sales process—ultimately improving conversion rates and overall productivity.
Excellent Product with Valuable Verticals
What do you like best about the product?
Great product, many valuable verticals. Gets a bit pricey as you continue to expand as a small business.
What do you dislike about the product?
Priciness as you continue to add functionally.
What problems is the product solving and how is that benefiting you?
Tracking emails for compliance purposes.
Efficient Tool with Integration and Contract Concerns
What do you like best about the product?
I use HubSpot Sales Hub for lead generation, lead nurturing campaigns, and as a CRM. It's been super useful in giving us insights for patients, like lead scoring. The tool is pretty efficient and user-friendly, which is great because some members of our team prefer old-school paper methods, and it was easy for them to learn. I also like the ease of integration as it seamlessly connects with nearly every platform we use. The initial setup was super easy too, with AI assistance that gathered everything I needed just by clicking a button. Overall, HubSpot Sales Hub has been great for lead generation and patient communication.
What do you dislike about the product?
I'm not a fan of the contract that locks you in for twelve months. Given the unpredictable times we're in, offering a month-to-month option would be beneficial, especially since business needs can change rapidly. This would be particularly helpful for industries like healthcare that are currently very unstable.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub is great for lead generation and patient communication. It gives insight for new patients, and is user-friendly for our team, even for those preferring old-school methods.
Effortless Navigation Makes Hubspot Stand Out
What do you like best about the product?
This CRM is easier to navigate and feels more intuitive compared to most others I have used.
What do you dislike about the product?
I really dislike that whenever I check my team members' tasks in Hubspot and then refresh the page, all my settings are lost. I have to go through the process of selecting everything again just to see who the tasks are assigned to.
What problems is the product solving and how is that benefiting you?
Thanks to integrations with other tools we use, such as LinkedIn, Lemlist, email, and phone, we can efficiently track all our sales outreach efforts in a single place.
All-in-One CRM with Intuitive Features
What do you like best about the product?
I like that HubSpot Sales Hub provides me with a great all-in-one place for all our contacts and has an easy-to-use webpage developer to help build websites. I appreciate the universal tracking for HubSpot contacts and the ability to read what users do on the website. Being able to see what things a lead clicks or shows interest in has been a great help in getting deals.
What do you dislike about the product?
We have had some bugs/glitches with email associations but these have since been fixed. Ensure bugs are cleaned up so disassociation's don't happen.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub provides an all-in-one place for managing contacts and has an easy-to-use webpage developer. It offers universal tracking, allowing me to see user interactions, which helps in closing deals.
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