Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Great for Sales Management, But Extra Costs for Full Functionality
What do you like best about the product?
This tool is excellent for managing your sales team and creating a robust sales pipeline.
What do you dislike about the product?
At times, you may find yourself restricted if you lack the Operations Hub to manage properties and workflows across deals, companies, and contacts. This limitation can lead to a significant increase in costs.
What problems is the product solving and how is that benefiting you?
It has been helpful for us in managing our sales pipelines and generating reports to optimize sales efficiency.
Automation Boosted Our Lead Tracking Efficiency
What do you like best about the product?
I have been using HubSpot Sales Hub primarily for a year, leveraging it for content management, tracking leads, and managing marketing-related activities. I love how it speeds up our processes, generates more incoming leads, and simplifies meeting bookings, thanks to its efficient Workflows automation. This automation has notably enhanced our productivity by automatically handling customer follow-ups, resulting in significant time savings. Consequently, this contributes positively to our return on investment, making it a worthwhile tool. I find the process of creating email sequences and marketing emails particularly effortless, which supports our communication strategies seamlessly. Moreover, HubSpot Sales Hub's ability to integrate with other software like Zoom, Xero accounting software, and the Enrollem plugin enhances its overall functionality, making it a versatile and indispensable part of our operation, especially given its ease of integration and automation enhancement capabilities. I also use it for website integration.
What do you dislike about the product?
I find the seat-based pricing introduced by HubSpot Sales Hub quite unappealing, as it influenced our decision to switch vendors at a previous company. The setup process was average and somewhat confusing, particularly with the recent changes in feature names. This renaming of features, such as CTAs and forms, added unnecessary confusion as it was initially more straightforward. Additionally, I would like an increase in the marketing contact number within the current tier. For a growing small or medium-sized company, it's not always justifiable to upgrade to a higher package, so having an intermediary option would be beneficial.
What problems is the product solving and how is that benefiting you?
I find HubSpot Sales Hub speeds up lead management, simplifies customer meeting bookings, automates responses, and boosts ROI effectively.
Powerful, Overly Complex , Time Management Destroyer & Not for Small Business Anymore
What do you like best about the product?
Able to manage sales and business development outreach.
What do you dislike about the product?
The learning curve for this system is far too steep. No one on our team truly understands how to use it, and we never seem to fully grasp its features. It has evolved into an enterprise-level tool that demands a dedicated team just to manage it. Setting it up and maintaining data quality have both been significant challenges. Instead of being a helpful tool, it feels like we are at the mercy of the system. In 9 months, HubSpot has confused even super admins - confusion exists at every level - including billing structure for the system. They charge by seats, marketing contacts and now credits all at the same time. This is "profit by confusion" at its finest.
What problems is the product solving and how is that benefiting you?
Sends our communications for sales teams, identifies active accounts.
Centralized Platform Simplifies Processes, But Some Tracking Still Manual
What do you like best about the product?
Steamlining our business processes so everything can be viewed on a single platform.
What do you dislike about the product?
We still need to do some tracking outside of the system
What problems is the product solving and how is that benefiting you?
Some platforms we use do not intergrate and we still do tracking outside the system
Solid CRM that streamlined our B2B sales process
What do you like best about the product?
The email tracking and sequencing features have been game changing for our outbound sales. We can see right when prospects open emails or click links, which helps our team time their followups perfectly. The deal pipeline visualisation is also incredibly helpful. Our sales manager can quickly spot where deals are getting stuck and jump in to help. Also, integration with Gmail is seamless too, so our reps dont have to switch between multiple platforms throughout the day.
What do you dislike about the product?
The reporting can be a bit overwhelming at first, especially for newer team members. There's almost too many options, and it takes time to figure out which metrics actually matter for your business. Also, the mobile app sometimes lags when you're trying to update deal information on the go, which can be frustrating when you're traveling between client meetings. We've also noticed that some of the more advanced automation features require a steeper learning curve than expected.
What problems is the product solving and how is that benefiting you?
Before HubSpot, our sales team was juggling multiple tools like spreadsheets for tracking leads, separate email platforms, and sticky notes everywhere. We were losing track of followups and had no visibility into what stage each deal was actually in. HubSpot centralised everything into one platform, so now we can see the entire customer journey from first contact to closed deal. The automated email sequences have freed up about 5-6 hours per week for each rep, letting them focus on actual conversations instead of manual data entry. We've also reduced our sales cycle by roughly 20% because the pipeline view makes it obvious when deals are going cold, so we can re engage faster. For our small team of 8 sales reps, this has translated to closing about 3-4 more deals per month without adding headcount.
Effortlessly Integrates & Manages Sales Processes
What do you like best about the product?
I love that HubSpot Sales Hub is easy and intuitive to use, which made the initial setup process smooth and stress-free. The guided prompts within the platform are particularly helpful, allowing me to follow them easily and efficiently. I really appreciate how HubSpot Sales Hub consolidates my sales pipeline and allows me to keep all my deals and related activities organized within each account. The ability to sync emails directly to HubSpot through the Chrome extension is a game changer for me, as it saves time and keeps all communications in one place. These features collectively make HubSpot Sales Hub a product I would consider purchasing again due to its user-friendly nature and the familiarity I have built over time.
What do you dislike about the product?
I find the workflow triggers not very accessible for entry-level users, which can make it challenging for beginners to set up and manage workflows effectively.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub consolidates my sales pipeline, allowing me to keep all deals and activities in one place. Syncing emails through the Chrome extension enhances efficiency.
Easy-to-Use Interface with Flexible Custom Fields
What do you like best about the product?
It's easy to use interface and flexibility in terms of adding custom fields.
What do you dislike about the product?
It's easy to end up creating too many dashboards, so it would be good if it flagged up that a duplicate dashboard was being created.
What problems is the product solving and how is that benefiting you?
It keeps me on track with who I need to contact and when, ensuring sales follow ups don't go missed. It's also integrating seamlessly with other software and processes to help save time.
Intuitive and Robust Sales Platform
What do you like best about the product?
I love HubSpot Sales Hub for its ease of use and quick setup, allowing me to get up and running without any hassle. It's incredibly robust yet intuitive enough to use right out of the box. The AI-powered prospecting dashboard is a game-changer for my sales process, enabling me to quickly identify potential leads and time my outreach effectively. I rely heavily on the sequencing feature and the forecasting dashboard through deal pipelines, which are invaluable for managing my workflow efficiently. The user interface is clean and facilitates easy navigation. I also appreciate the continuous upgrades and adjustments that improve the platform's functionality, and the Breeze Intelligence program's prospecting agent is super helpful. The integration with other tools like ZoomInfo and LinkedIn Sales Navigator further enriches the experience, making it an indispensable tool for my sales operations.
What do you dislike about the product?
I don't have anything that I dislike about the sales hub.
What problems is the product solving and how is that benefiting you?
I find HubSpot Sales Hub enhances my prospecting by identifying pipeline opportunities, providing quick insights with its AI dashboard, and enabling timely outreach. It also features easy setup and user-friendly interface, contributing to efficient sales processes.
Organized Dashboard Shines, But User View Consistency Needs Work
What do you like best about the product?
The ability to see all projects at once in a detailed and organized dashboard.
What do you dislike about the product?
Continuity in views and information between users.
What problems is the product solving and how is that benefiting you?
HubSpot is solving the gap between job turn rates and reporting and inefficiencies with tracking through email which ensures more accurate results as well as easier to understand analytics.
HubSpot Streamlined My Sales Process and Boosted Efficiency
What do you like best about the product?
I've used HubSpot in a role as a BDR, and it quickly became one of my favorite tools. It kept all my leads organized and made filtering and priotizing prospects effortless. I especially loved that ever call, email, and note was automatically logged, giving full visibility into each company and contact, with no need to track any of that information manually with an excel tracker.
The ability to create automated email sequences or send one-off messages directly through HubSpot was another time saver. It eliminated repetitive admin work and let me focus on what really matters, connecting with new clients and closing deals. Overall, HubSpot made my sales process smoother, smarter, and more efficient.
The ability to create automated email sequences or send one-off messages directly through HubSpot was another time saver. It eliminated repetitive admin work and let me focus on what really matters, connecting with new clients and closing deals. Overall, HubSpot made my sales process smoother, smarter, and more efficient.
What do you dislike about the product?
The main drawback I experienced was that HubSpot would occasionally go down for short periods. Since it was such an important part of my sales workflow, even these brief outages were quite frustrating.
What problems is the product solving and how is that benefiting you?
Helped me with the following:
1. Organize lead management - Before HubSpot, leads that were contacted, when to follow up, and what stage they were in the sales cycle was all tracked in an Excel tracker very manually.
2. Consistent follow ups - As a BDR, following up at the right time is crucial. HubSpot's sequences allowed for automated follow up emails to ensure nothing slipped through the cracks.
3. Provides visibility into prospect engagement - Without a CRM like HubSpot, it can be hard to know who's opening emails, clicking links, or engaging with your outreach.
1. Organize lead management - Before HubSpot, leads that were contacted, when to follow up, and what stage they were in the sales cycle was all tracked in an Excel tracker very manually.
2. Consistent follow ups - As a BDR, following up at the right time is crucial. HubSpot's sequences allowed for automated follow up emails to ensure nothing slipped through the cracks.
3. Provides visibility into prospect engagement - Without a CRM like HubSpot, it can be hard to know who's opening emails, clicking links, or engaging with your outreach.
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