Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Intuitive Interface and Perfect for Team Collaboration
What do you like best about the product?
Love the interface and ability to use with my team.
What do you dislike about the product?
Nothing. Everything is easy to use and the team likes it.
What problems is the product solving and how is that benefiting you?
This tool helps me address team issues and makes it easier for me to manage overall.
Easy Setup and Effective AI Features, Minor Template Hurdles
What do you like best about the product?
I really appreciate the AI email assistance feature in HubSpot Sales Hub, which significantly speeds up communication time with customers. This feature is not only efficient but has also proven to be quite reliable, as I haven't encountered too many issues with it yet. Additionally, I find HubSpot Sales Hub easy to navigate, which makes my experience smoother and more efficient, enhancing overall productivity. The initial setup was also straightforward and easy, which made transitioning to HubSpot Sales Hub a hassle-free experience.
What do you dislike about the product?
I feel that creating templates within HubSpot Sales Hub is not as straightforward as it could be. It seems like the process could be streamlined and made more user-friendly to enhance efficiency and ease of use.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to organize and enhance communication with customers, benefiting from AI email assistance and easy navigation.
Streamlined Sales Tracking with Stellar Support
What do you like best about the product?
I find HubSpot Sales Hub incredibly easy to use, which is crucial for managing our sales activity and funnel efficiently. It is a platform clearly designed with the end user in mind, ensuring that everything needed for effective sales management is easily accessible. Additionally, I appreciate the constant updates that HubSpot Sales Hub receives, as these updates continually refine and improve the product, keeping it at the cutting edge of sales solutions. The support provided by HubSpot is fantastic, ensuring that any issues or questions are promptly and effectively addressed. Moreover, the group trainings offered by HubSpot are highly beneficial, fostering a deeper understanding of the platform’s features and capabilities, which enhances our team's ability to leverage the software effectively.
What do you dislike about the product?
I would like attachments in HubSpot Sales Hub to flow upwards through the system. Currently, if I attach a document at the ticket level, it stays there and isn't visible at the deal or company levels. This causes issues when senior team members are searching for specific documents, as they have to dig down into the ticket level where documents are stored. It would be very helpful to have document storage and visibility that extends across different levels or stages within HubSpot Sales Hub.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to track sales activity, maintain accountability in my team, and manage our sales funnel and pipeline. It helps with composing outreach emails and automating prospecting processes, enhancing overall team efficiency.
Transparent Prospect Tracking with Room for Improvement
What do you like best about the product?
I enjoy the ability to search for customers using partial spellings of names, emails, or phone numbers, making it easy to locate prospects quickly. Tracking communications has been really effortless—being able to see how many times we've communicated and the type of communications is incredibly transparent. It helps me efficiently find out what work has been done by my teams. I can also build reports to view the data at a larger scale, which provides comprehensive insights. The tool’s transparency ensures that I’m always aware of previous communications, allowing me to seamlessly pick up where my team members have left off.
What do you dislike about the product?
The Breeze and AI transcripts in HubSpot Sales Hub are not functioning as expected. They fail to load summaries of calls or previous interactions, which hampers my ability to efficiently review and manage communications with prospects.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to easily track and communicate with prospects, turning them into customers. It streamlines locating prospects and understanding team communications, enhancing transparency and efficiency.
Effortless Tracking, Needs Report Flexibility
What do you like best about the product?
I find HubSpot Sales Hub easy to use, which greatly enhances my experience and efficiency in handling customer success activities. The platform's usability ensures that tracking meetings, whether past or upcoming, and engaging through email or direct meetings, is seamless and straightforward. This ease of use is crucial for managing our internal processes, particularly in flagging at-risk accounts and creating tasks based on specific internal thresholds tailored for our customer success managers. Additionally, I appreciate the reporting capabilities of HubSpot Sales Hub. The available reports offer valuable insights and contribute greatly to our ability to make informed decisions regarding account management and strategy development.
What do you dislike about the product?
I find the lack of dynamic formula fields in reports within HubSpot Sales Hub limiting.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub for tracking meeting engagements and flagging at-risk accounts, simplifying my workflows and enhancing reporting with ease of use.
Flexible and Intuitive—A Daily Essential for My Workflow
What do you like best about the product?
Everything makes sense when you use it. Properties give anyone the flexibility they need to make it feel like a custom product to your business. I use it every work day.
What do you dislike about the product?
There is a bit of a learning curve, but not bad. Once it clicks it's a breeze and is as robust as you need it.
What problems is the product solving and how is that benefiting you?
I'm intrigued by their efforts in AI. Like most AI today, it needs to improve, but unlike most AI implementation today it makes sense and I believe its headed in the right way. I'm using AI to start from scratch to build user personas, develop brand voice, and more. It's helping my augment the marketing and sales department.
User-Friendly Yet Needs Search Improvement
What do you like best about the product?
I really appreciate the user-friendly interface of HubSpot Sales Hub, which is both quick and intuitive, allowing me to manage tasks efficiently without the need for extensive programming knowledge. The platform facilitates easy setup for workflows and automations, which is greatly helped by the comprehensive tutorials and self-guided suggestive flows. This makes it accessible even for those who may not be technically proficient. I also value how HubSpot Sales Hub streamlines payments, keeps me organized with timely automations, and maintains my overall workflow smoothly. The performance and user-friendliness, combined with its cost-effectiveness, make it a superior choice for managing client and sales tasks. Additionally, the migration process from our previous system, Zoho, to HubSpot Sales Hub was noteworthy, and I am impressed with how seamless the integration of our existing tools, like Zoom, has been.
What do you dislike about the product?
I dislike the search functionality because it requires exact character matches to provide results, including issues with capitalization, punctuation, and spacing. This is problematic when searching for leads or contact details, such as names or phone numbers, which demands precise input formats. Additionally, I find the auto-refresh feature to be frustrating as it often causes loss of unsaved work, leading to redoing lost notes and disrupting my workflow.
What problems is the product solving and how is that benefiting you?
I find HubSpot Sales Hub streamlines payment, assists with note-taking, task management, sends timely automations, and maintains overall workflow. Its user-friendly interface makes it easy to create workflows without needing programming expertise.
Organized CRM with Excellent Support
What do you like best about the product?
I truly appreciate how HubSpot Sales Hub keeps me organized by consolidating all my tasks in one place and providing alerts when action is needed. This organization helps me manage my current clients and prospects effectively. I also value the ability to set reminders for follow-up tasks and meetings, which aids in staying on top of my responsibilities. Additionally, it enables me to run reports with ease, helping me track where my deals are in the pipeline and advancing them from prospect to client. HubSpot Sales Hub's email sequences improve my communication efficiency with clients and prospects. The initial setup of the software was straightforward, and the support team was exceptionally helpful with any questions, enhancing the overall user experience. Moreover, it's notably user-friendly, which was a key reason for switching from our previous tool, BenchMarkOne.
What do you dislike about the product?
I dislike the open email notification feature. When I open an email that I sent to a client or prospect in my linked Outlook, it still sends me a notification indicating the email was opened, even though it was me who opened it. This creates confusion and unnecessary notifications.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to organize client information, set reminders, track my pipeline, and run reports, all of which enhance my sales efficiency and communication with clients and prospects.
Efficient CRM Integration with Great Tracking Features
What do you like best about the product?
I find HubSpot Sales Hub's tracking ability extremely useful, especially for monitoring client interactions. It's incredibly beneficial to know when people open emails or click on links and attachments, providing critical insights into client engagement. Additionally, the setup process was easy, making the transition to utilizing HubSpot Sales Hub smooth and efficient. Integrating it with Salesforce further enhances its capabilities, creating a streamlined workflow for tracking client emails directly within my CRM.
What do you dislike about the product?
I'm not fond of the current email tracking capabilities which don't differentiate between multiple recipients opening an email. This makes it challenging for me to understand individual engagements. Additionally, the automatic daily logout can be frustrating, disrupting my workflow and requiring frequent logins.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to track client emails in Salesforce, ensuring proper outreach timelines and knowing when emails are opened or links are clicked, which facilitates effective client management.
A Solid Sales Tool
What do you like best about the product?
HubSpot Sales Hub gives my enablement and training team clear visibility into rep activity, making it easy to coach and reinforce the right behaviors. I also appreciate the ease of use, especially for onboarding new account executives that are unfamiliar with the tool and need to start managing their deal board and customer relationships right away.
What do you dislike about the product?
As an enablement pro, the content management feels fragmented, making it challenging to ensure reps are always using the most current and relevant materials. Tracking the performance of shared resources is also limited, so it’s difficult to understand which assets actually influence sales conversions. I would love to explore how I can better use HubSpot Sales Hub for content management and making sure reps have access to the most up-to-date resources.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps us track rep activity and performance, all of which allows us to make better business decisions.
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