Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Easy to Learn, But Dashboard Could Be More Engaging
What do you like best about the product?
easy to use and to tag others when needed
What do you dislike about the product?
would prefer to see a more gamified dashboard
What problems is the product solving and how is that benefiting you?
when someone sends an email to me plus another staff member - the email only goes to one of us (and thus the other person does not even realize an email was sent) - this is completely arbitrary and not based on who is listed as the first recipient
Good Structure and Editing, Needs Better Account Management
What do you like best about the product?
I use HubSpot Sales Hub for deal management, and I love how it brings structure and visibility to my work. The ease of editing fields is particularly beneficial for me, as it saves time and maintains an organized structure. I appreciate how these features allow for efficient management of deals, making my processes more streamlined and effective.
What do you dislike about the product?
I find it easy to mix up accounts, parent companies, and subsidiaries while using HubSpot Sales Hub.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub provides structure and visibility in deal management, and its ease of editing fields saves me time and maintains organization.
Great for Tracking, But Needs UI Improvement
What do you like best about the product?
I like how HubSpot Sales Hub allows me to efficiently keep track of my prospects and understand exactly where they are in the sales process. It helps me to visualize and manage the progress of closed deals seamlessly, which is incredibly beneficial for staying on top of sales activities and outcomes. Additionally, the initial setup process was straightforward and smooth, which was a great start to using the platform. These features collectively simplify the complex task of managing sales pipelines.
What do you dislike about the product?
I find HubSpot Sales Hub complicated to use at times. Additionally, the way activities are listed is not user-friendly as it requires using a drop-down menu to view what was written for each message. This adds unnecessary steps to my workflow and could be streamlined for better efficiency.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to track meetings and monitor the progress of deals, keeping track of prospects and their process stage effectively.
Efficient, Insightful, and Easy to Use – A Must-Have for Sales Teams
What do you like best about the product?
I really appreciate how intuitive and streamlined the platform feels. Scheduling meetings is effortless thanks to the meeting scheduler, and the snippets feature saves me a lot of time when replying to emails. The email tracking provides detailed insights on opens and clicks, which is incredibly valuable for staying engaged. I find the Breeze summary especially helpful, as it condenses long email threads so I don’t have to sift through every message. Managing contacts and customer account information is straightforward and well-organized, making my daily work much less stressful.
What do you dislike about the product?
There’s not much to complain about, though at times the integration with other tools does involve a few additional steps. Also, I find that some of the advanced reporting features would benefit from greater customization options.
What problems is the product solving and how is that benefiting you?
HubSpot enables me to monitor engagement, manage my sales pipelines, and schedule meetings all in one place, eliminating the need to switch between different tools. By centralizing emails, documents, and customer information, it allows me to concentrate on nurturing relationships and finalizing deals. The platform’s insights into email performance and engagement help me identify and prioritize the most promising leads, which saves time and boosts my conversion rates.
The Easiest CRM for Marketing Success
What do you like best about the product?
It's the easiest CRM there is and it very focused on Marketing. Also support is amazing.
What do you dislike about the product?
I dislike that there are not a lot of trainings to use the platforms, but it is very intuitive and AI helps a lot.
What problems is the product solving and how is that benefiting you?
It makes CRM a lot less time consuming
Centralized Platform with Room for Dashboard Improvement
What do you like best about the product?
I love using HubSpot Sales Hub as it serves as a central platform where I can easily access my accounts, view contact details for personalized communications, and review notes from my sales team efficiently before onboarding new customers. The platform's integration with calling tools like Aircall or RingCentral is incredibly beneficial as it allows me to directly call my customers from within HubSpot rather than just accessing their details. This seamless integration significantly streamlines my workflow and enhances my ability to engage with clients effectively. The initial setup of HubSpot Sales Hub was notably straightforward and easy, allowing for a hassle-free start.
What do you dislike about the product?
I find the dashboards in HubSpot Sales Hub less intuitive and challenging to work with. They offer limited widget options, restricting the ability to create more dynamic and informative visualizations. For instance, the dashboards currently only feature a few bar charts. Having additional widget options, such as comparison or gauge charts, would greatly enhance their utility.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to centralize account details, access contacts for personalized reachouts, and seamlessly connect with calling tools, which streamlines communication and supports effective customer management.
Effortless Setup, Intuitive Use, Some Record Issues
What do you like best about the product?
I really like HubSpot Sales Hub for its ease of use, allowing us to plug and play seamlessly into our workflow. It's extremely user-friendly, making it easy for our sales team, developers, and even UX experts to navigate without much training. The platform’s structured design, with everything neatly organized on the left pane and an efficient global search feature, greatly simplifies navigation and helps in developing muscle memory for daily tasks. The availability of extensive external resources like YouTube and HubSpot Academy make mastering the tool much more achievable, especially when it comes to complex setups like workflows and lead enrichment. Additionally, the initial setup process of HubSpot Sales Hub was remarkably easy, as it was intuitively clear where everything needed to be configured.
What do you dislike about the product?
I find the non-publication of records to be a significant issue, as it requires manual processes to ensure correct assignment of accounts to individuals, even though the device remains the same. Additionally, having multiple companies of the same domain creates complications, necessitating manual intervention to sort these accounts. Also, I'd prefer if the Org Chart Hub had additional objects available.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub for end-to-end sales tracking, deal mapping, and to assign account ownership, enabling efficient monitoring and preventing unauthorized access. Its structured interface and global search enhance navigation, while external resources aid in mastering its features.
Great once you get past all the set up
What do you like best about the product?
It creates an all in one system for sales, marketing, contact list, segregation of the contact lists, which makes it nice to have everything all in one.
What do you dislike about the product?
I really didn't like that there is a large learning curve. To learn all the terms, and it is not very intuitive. There is ALOT of set up required, especially if you want to automate things such as unsubscribe from marketing emails, segregating the emails that didn't send, etc.
What problems is the product solving and how is that benefiting you?
Connecting email client list to sales for a start up company, however it was not user friendly, and after a year and working with an expert we needed to go a different route as it wasn't working.
Good
What do you like best about the product?
It helps me in staying on top of things and be proactive
What do you dislike about the product?
Making reports could be easier and be more user-friendly
What problems is the product solving and how is that benefiting you?
Helps me keep track of my engagement with the prospect and have the awareness of where we stand in terms of the deal
Intuitive CRM with Room for Reporting Improvement
What do you like best about the product?
I find HubSpot Sales Hub to be quite intuitive and simple to use, making it easy for new users to get started. I trust its accuracy, which is essential for managing customer relationships and reporting. One of the standout features for me is its seamless integration with other tools like Gong and various AI platforms. This capability allows me to efficiently sync and pull necessary information across different systems, enhancing productivity and data accessibility. Even though our instance might have an overwhelming number of fields at the company and deal levels, I appreciate the overall ease of navigation and the user-friendly interface.
What do you dislike about the product?
I find that without a deep understanding of the reports and dashboards within HubSpot Sales Hub, they can be tricky to use. Adjusting various filters in the reports or understanding how a report should be configured to pull in the desired data points can often be confusing and challenging. Typically, I find myself having to rely on my HubSpot admin for assistance, and I wish I could be more self-sufficient. It would be beneficial if there was an AI function within HubSpot that allowed me to prompt it to create specific reports or dashboards. Additionally, pulling a report between different objects, such as linking information between the company level and the deal object level, can be challenging. For instance, if I need information at the company level tied to specific data points like renewal amounts at the deal level, it often requires exporting data out of HubSpot and manually compiling it into Excel sheets using functions like VLOOKUP. This process becomes extra manual and tricky.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to forecast and report accurately on revenue, track customer details, and automate workflows, enhancing efficiency in managing deals and renewals.
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