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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,129 reviews
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External reviews are not included in the AWS star rating for the product.


    Vishwas P.

A brilliant application

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
It's fairly straightforward to use, setup and access is also good. Jira has a few features that really work with us.
What do you dislike about the product?
The search option can be improved, also it would help if we can download customized reports
What problems is the product solving and how is that benefiting you?
We use jira to create tickets for our product and engineering teams to fix.


    Darshan S.

Best in market - Easy to use

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
- Use of use
- Simple to Implement
- Great Support
- Use it alteast 5 times a day
- Good integration features
What do you dislike about the product?
No downsides, Nothing to highlight at the moment
What problems is the product solving and how is that benefiting you?
Track bugs and Feature Requests


    Kevin J.

The Best Project Management Tool for Agile Teams

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
The ability to be organized for a Scrum backlog, the customization of workflows and ticket fields, the way you can use JQL for specific searching of tickets
What do you dislike about the product?
It can improve for Test ticket types, so we won't be needing to use Zephyr anymore as test management tool
What problems is the product solving and how is that benefiting you?
Our need to have a centralized single source of truth for all the enhancements tickets and maintenance tickets, project plan, reports all in one tool


    Gorka G.

Essential for tracking development requests

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
How easy it is to log requests for new requirements or bugs that may have come up on the products
What do you dislike about the product?
Automations and rules are not always that straightforward to implement and get them working correctly
What problems is the product solving and how is that benefiting you?
It allows us to effectively track the requests and bugs for our products, as well as to have a backlog if features we plan to develop


    Varun K.

Pretty simple and easy software to track time and tasks

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
All projects are listed out neatly, and submitting tempo is quite easy. Also very easy to track time logged in as well.
What do you dislike about the product?
Editing the mistakes made while filling out timesheets is sometimes a hassle
What problems is the product solving and how is that benefiting you?
Helps to understand how much time I am spending on each project - thereby understanding profitability of that project


    Hospital & Health Care

Powerful project management made easy

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
Jira has been our go-to project management tool for the past two years, and it's proven invaluable for tracking complex software development projects. The issue tracking capabilities are robust, allowing us to create detailed user stories, bugs, and tasks with custom fields that match our workflow perfectly.

What I love most is the flexibility - we can customize workflows, create automation rules, and integrate seamlessly with our development tools like GitHub and Slack. The reporting features give great visibility into sprint progress and team velocity, which has helped us improve our planning accuracy significantly.
What do you dislike about the product?
I have no complains about Jira, so far it has been useful; but if I have to say something somehow negative, it will be that the interface can feel overwhelming for new users. Also, the search functionality, while powerful, isn't always intuitive.
What problems is the product solving and how is that benefiting you?
In our case Jira solves several critical project management challenges that were causing major headaches for our development team:
1-Scattered Task Management: Before Jira, our team was juggling tasks across emails, spreadsheets, and sticky notes. Nothing was centralized, leading to missed deadlines and confusion about priorities. Jira gives us a single source of truth where everyone can see what needs to be done, who's responsible, and current status.
2-Lack of Sprint Visibility: We struggled to track progress during sprints and often discovered blockers too late. Jira's sprint boards and burndown charts give us real-time visibility into our velocity and help us identify issues before they derail our timeline.
3-Poor Bug Tracking: Critical bugs were getting lost in email threads or informal conversations. Jira's issue tracking ensures nothing falls through the cracks - we can prioritize bugs, assign them properly, and track resolution from discovery to deployment.
4-Disconnected Development Workflow: Our code commits weren't linked to actual requirements, making it hard to understand what features were being built. Jira's integration with GitHub automatically links pull requests to user stories, creating complete traceability from idea to implementation.
5-Reporting Blind Spots: Management had no clear picture of team productivity or project health. Jira's dashboards and reports give stakeholders the insights they need without constantly interrupting the development team.


    Han B.

Great tool to track progress of projects

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
How easy to get around and track the steps taken to finish each task. Commenting is another great feauture to get feedback
What do you dislike about the product?
Maybe creating an application on cellphone would be a great feauture but not necessary
What problems is the product solving and how is that benefiting you?
Debugging the software and also developement to deployment tracking


    Jordi R.

Good way to organize my team.

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
I like that it is quite comprehensive for organizing tasks and projects. You can see everything in one place, move things with kanban-style boards, and assign responsibilities easily. It helps to have a clear view of what everyone is doing.
What do you dislike about the product?
Sometimes it can be a bit complicated if you're not familiar with it. There are so many options that you can get lost at first. I also feel that the interface could be a bit more user-friendly.
What problems is the product solving and how is that benefiting you?
Jira helps me keep everything organized, especially when there are many tasks at the same time. Before, it was a mess to keep track through messages or emails, but with Jira everything is recorded, you can track and know who is doing what. It benefits me because I spend less time looking for info and can focus on what I have to do. Also, the team works more synchronized and we don't miss important things.


    Sanket B.

Agile Maestro Tool !

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
Very useful agile tool to track the sprint, create stories and for the complete lifecycle of agile ceremonies.
What do you dislike about the product?
UI could be much better and more options for user to change the view..
What problems is the product solving and how is that benefiting you?
End to End process of story can be handled in Jira including defects, themes, epic etc. Can be integrated with other ITSM tool as well.


    Santosh Damodaran U.

Jira is very helpful in its ticketing flow and easy to use.

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
1. Very easy to learn and use.
2. Clean UI.
What do you dislike about the product?
1. Too many necessary fields.
2. Attaching documents is a bit difficult and slow.
What problems is the product solving and how is that benefiting you?
Jira is helping us solve the fundamental problem regarding ticketing workflow for tracking various stuff including from access creation to bug fixes.