Sold by: Atlassian
Deployed on AWS
Move fast, stay aligned, and build better - together
4.4
Overview
Jira Software is the #1 agile project management tool used by teams to plan, track, release and support world-class software with confidence. It is the single source of truth for your entire development lifecycle, empowering autonomous teams with the context to move quickly while staying connected to the greater business goal. Whether used to manage simple projects or to power your DevOps practices, Jira Software makes it easy for teams to move work forward, stay aligned, and communicate in context.
To learn more and compare plans, please visit us at https://www.atlassian.com/software/jira/pricing or contact our sales team directly at https://www.atlassian.com/enterprise/contact?formType=pricing-quotes
Highlights
- Autonomy and structure - Choose from team or company-managed projects. Jira fits around your workflows.
- Customizable workflows - Create customizable workflows that map to any style of work.
- Extend with apps and integrations - Extend the power of Jira Software. 3000+ apps and integrations available.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
You can log a support ticket for any issues directly from the Atlassian Support channel found at https://support.atlassian.com/contact/#/ or check out any of our self help support documentation at
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Equip yourself and your teams with the AWS-hosted Jira Cloud fundamentals needed to ramp up productivity in this ½-day class designed for everyday users. Attendees will practice creating, updating, and visualizing Jira issues and Confluence pages and leveraging the integration between Jira and Confluence for effortless reporting.
Customer reviews
Saurav K.
User-Friendly UI That Makes Time Tracking and Ticket Management Easy
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
Jira is very useful for managing time and tracking tickets and work, including logging time. JIRA’s user-friendly UI really stands out compared with competitors like Microsoft ADO, etc.
What do you dislike about the product?
If you enable too much feature, UI become messy, also for a new user, navigating between tickets etc can be hard.
What problems is the product solving and how is that benefiting you?
JIRA solves our problem by helping us to plan our sprint. we can tag the user stories to current sprint, log our time, QA can log bugs, BA can give inputs, stakeholders can see the progress and team involvement in real time thus making everything smooth and efficient
Information Technology and Services
Great Sprint Boards and Bulk Ticket Moves, but PR Linking via Integrations Needs Work
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
The ability to maintain swim lanes, and the tickets on Sprint boards, and the ability to bulk move the tickets around on the board and across users.
What do you dislike about the product?
The lack of accuracy in third party integrations, like inability to manually link PRs to a ticket when the PR ID for commit message doesn't match the Jira ticket ID.
What problems is the product solving and how is that benefiting you?
Management of the features, and release targets for those features.
It helps in finding out the responsible person for a feature with ease, and defining work done in a specific period of time.
It helps in finding out the responsible person for a feature with ease, and defining work done in a specific period of time.
Yusuf Mustafa K.
Powerful and flexible platform for IT service management
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
Jira has helped our team standardize and streamline our support operations. I appreciate how flexible it is for setting up workflows, automations, custom fields, and SLAs that align with different business requirements. The service portal is straightforward for users to navigate, and its integration with other Atlassian products makes collaboration much smoother across the team. While there’s a learning curve at the start, once it’s configured properly it becomes a dependable platform for managing day-to-day service requests and broader operational processes.
What do you dislike about the product?
Some of the more advanced configuration options take time to understand, especially for new administrators. The automation limits on lower-tier plans can also feel restrictive for larger teams running more complex workflows. The reporting and dashboards are helpful overall, but I’d like to see more built-in reporting options so I don’t have to rely as much on additional apps or custom configurations. A few administrative tasks could also be streamlined to cut down on setup time.
What problems is the product solving and how is that benefiting you?
Jira helps us manage service requests, incidents, changes, and internal projects from a single platform. We use it to automate repetitive tasks, enforce SLAs, and standardize workflows across teams, which keeps our processes more consistent. It has also improved visibility into ongoing work through dashboards and reporting, making it easier to prioritize requests, track progress, and collaborate across groups. Since moving from our previous ticketing system, we’ve reduced manual effort and maintained more consistent support operations overall.
nikola p.
Easy-to-Use, User-Friendly Kanban Board
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
Mostly, I use the Kanban board. It’s easy to use and very user-friendly.
What do you dislike about the product?
Sometimes is slow, and when you upload a lot of pictures they need some time to finish
What problems is the product solving and how is that benefiting you?
Its easy to navigate to the tickets and github pull reqests for tickets
Melissa B.
Jira Makes Support, Onboarding, and Agent Tracking Simple with Helpful AI
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
Jira is a helpful tool for providing support, and it integrates well with other CRM systems. It makes onboarding and agent tracking easy, and the AI features keep things simple when I don’t understand something for example, when setting up workflow automations.
What do you dislike about the product?
Sometimes can be a little tricky with the automations withing tickets and parent tickets, like the whole organization of the subtasks, can be a little difficult to get around.
What problems is the product solving and how is that benefiting you?
Jira makes keeping track of all issues more simple and efficient, definitely helping with day to day deadlines and improving overall SLA's for performance review.