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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,130 reviews
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External reviews are not included in the AWS star rating for the product.


    Jeevan K.

Best product to track day to day tasks / issues and import it to your teams chat

  • June 27, 2025
  • Review provided by G2

What do you like best about the product?
Everything can be managed from Microsoft Teams
What do you dislike about the product?
There are less short cuts and UI can be improved
What problems is the product solving and how is that benefiting you?
Each day, we create a list of tasks and bugs, along with estimated completion times. Every item is assigned to the responsible team member and their reporting manager. This structured approach helps us track productivity effectively and consistently complete more tasks each month.


    Taylor S.

Best Ticketing system

  • June 26, 2025
  • Review provided by G2

What do you like best about the product?
This is an industry standard for me. Jira does a great job at keeping things easy to use and implement what you expect. I use this every day and it keeps my team on track.
What do you dislike about the product?
It can be as complex or as simple as you make it. My company has a more complex use for it.
What problems is the product solving and how is that benefiting you?
We use it to track the bugs that we have coming in. It works great from that perspective, we can track straight from the user to the QA process what is happening.


    Ishi M.

Reliable Tool for Managing Projects at Scale.

  • June 26, 2025
  • Review provided by G2

What do you like best about the product?
Jira provides a highly structured and customizable way to organize and track project work. Jira helped our team stay aligned across departments, manage sprints effectively, and maintain visibility throughout the software development lifecycle. Its integration capabilities and dashboards added significant value for collaborative projects.
What do you dislike about the product?
Jira can feel a bit complex for new users due to its many features and settings. It can take some time to get comfortable with the tool and make the best use of its capabilities.
What problems is the product solving and how is that benefiting you?
Jira helps manage complex projects by providing a structured way to track tasks, priorities, and progress across teams. Mainly, it allowed us to maintain transparency and stay aligned across departments, making it easier to deliver projects on time and adapt to changes quickly.


    Habeeb Abdullah B.

Jira Experience

  • June 26, 2025
  • Review provided by G2

What do you like best about the product?
It helps and I liked about it as a best tracking and projection software by introducing the reports and dashboards
What do you dislike about the product?
It is not easy to use for non tech people
What problems is the product solving and how is that benefiting you?
To do list and it is helping me in tracking the required budgeting techniques to use.


    Hospital & Health Care

Agile Project management

  • June 26, 2025
  • Review provided by G2

What do you like best about the product?
Users can tailor workflows, issue types, fields, and automation rules to match the team’s exact processes. Jira integrates seamlessly with tools like Confluence, Gitlab, Slack, GitHub, creating a centralized hub for development and collaboration. It has built-in reports that help track progress, identify roadblocks, and support data-driven decisions.
What do you dislike about the product?
New users often find Jira complex and overwhelming, especially with its vast configuration options. The interface, while powerful, can feel busy or unintuitive, especially for non-technical users. For large organizations or teams with thousands of issues, performance can become sluggish without proper maintenance.
What problems is the product solving and how is that benefiting you?
Helps us keep track of issues and progress in different projects, identify roadblocks, communicate with other team members about requirements and deadlines.


    Computer Software

Jira: Everyone Uses it, but do we use it well?

  • June 25, 2025
  • Review provided by G2

What do you like best about the product?
I like that it's universal, comprehensive, and has power features
What do you dislike about the product?
It's a steep learning curve, permissions are trouble, and it's feature-bloated
What problems is the product solving and how is that benefiting you?
Job/project tracking, collaboration with engineering, and logging tickets


    mohak g.

Features which makes you ahead.

  • June 25, 2025
  • Review provided by G2

What do you like best about the product?
Jira is all about features that has been providing to users and organization in the recent years. It helps with everything which is needed in the project to make progress and done things with ease like, creating bug, tracking the tickets and see overall chart of the progress.
What do you dislike about the product?
It is cost effecient with all other tools and make it easy to implement with features they are providing.
What problems is the product solving and how is that benefiting you?
Jira is like the application about features what users usually talking about and believe that it is benefiting the organizations with easy implementation and number features which makes the thing ease in the industry. User can track the bug , create the bug, can see overall chart like, burndown chart where they can see how users has spent time in the tickets and can be compared with their original estimate in it. users can create custom workflows and track their sprint accordingly.


    Nic N.

I love using Jira

  • June 24, 2025
  • Review provided by G2

What do you like best about the product?
I've used Jira for over 7 years and love using it because it just makes sense with how our project workflows are. It's so easy to track (especially with Kanban boards) and search old projects. It depends how you name them of course but with a good work process you can easily speed up your workflow on it. It's easy, seamless, and makes project management a lot easier. I love that it keeps versions for project updates and you can see who changed what and any comments added at different times. The ability to drag and drop easily for sprint planning makes it super easy and less time consuming too.
What do you dislike about the product?
I dislike that it can be to complex for creative workflows and wish it was as seamless as development workflows. This would help bring everyone together as it works so well for our Dev. Team however it's not used by everyone in Marketing.
What problems is the product solving and how is that benefiting you?
Being able to create and track different project types from Epics to User Stories and tasks and even bugs. It makes it super easy to have a view of what projects are in the roadmap and how they are coming along for everyone on the team. I also use it to share projects with stakeholders and assign timelines/sizes for getting projects done.


    Reydi Miguel P.

Easy but slow a little

  • June 24, 2025
  • Review provided by G2

What do you like best about the product?
Is a tool that allows you to track and have an eye on tasks, because you can set daily, weekly, bi-weekly or monthly tasks on an easy way
What do you dislike about the product?
Tends to be slow, and sometimes lag a lot
What problems is the product solving and how is that benefiting you?
Track our time and allows us to keep and eye on important or recurring tasks


    Gunther C.

Industry Standard Project Management

  • June 24, 2025
  • Review provided by G2

What do you like best about the product?
Jira offers a significant amount of flexibility. When set up to complement the way a company and its teams work Jira is an amazing tool.
What do you dislike about the product?
Jira's flexibility can be a double edged sword. It's possible for it to be configured in ways that don't work well for teams and managers.
What problems is the product solving and how is that benefiting you?
Jira makes it easy to organize and track work.