Jira
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Efficient Ticket Management, Highly Accessible
What do you like best about the product?
I use Jira for handling and checking assignments. I can check and manage tickets all in one place and collaborate easily. I like its accessibility. Creating new tickets and bugs is an efficient and effective feature. The initial setup of Jira is simple and straightforward.
What do you dislike about the product?
Sometimes when I zoom in or out, the view distorts, but I think that might be from the browser end.
What problems is the product solving and how is that benefiting you?
We use Jira to check and manage tickets in one place and collaborate, making handling and checking assignments more efficient.
Highly Effective for Issue Tracking and Customization
What do you like best about the product?
I like Jira's ease of use and configuration-specific options. I find creating dashboards and custom views particularly useful as they make it easy to manage Jira tickets corresponding to specific categories. The initial setup of Jira was fairly easy, and I appreciate how it integrates with Salesforce. Overall, it is a strong tool.
What do you dislike about the product?
Nothing as such.
What problems is the product solving and how is that benefiting you?
I use Jira to manage and track bugs, escalations, and product features, which helps streamline our issue handling process.
Robust Agile Tool with a Steep Learning Curve
What do you like best about the product?
I like how Jira brings clarity and structure to project work, especially with its ability to organize tasks through Scrum or Kanban boards, backlogs, and sprint planning. The customizable workflows and issue types are a big advantage because they let you design the tool to match your project’s needs. I find the drag-and-drop boards for task movement, detailed issue tracking with subtasks, comments, and attachments, and powerful reports like burndown charts and velocity charts very useful for analyzing progress. Integration with tools like Confluence, GitHub, and Slack makes collaboration smoother and enhances the overall workflow. Smooth collaboration is another aspect I really enjoy with Jira.
What do you dislike about the product?
It can feel a bit complex for beginners and requires some learning to use effectively. The initial setup of Jira was manageable but not completely easy, especially when customizing workflows, issue types, and permissions. The interface felt slightly overwhelming at first with many options and settings.
What problems is the product solving and how is that benefiting you?
Jira organizes tasks clearly, tracks bugs and progress centrally, and prioritizes tasks, supporting Agile practices and enhancing project transparency with dashboards and reports. It reduces confusion, improves team coordination, and ensures nothing is missed while making teamwork and tracking more efficient.
Efficient Task Tracking That Simplifies Workflow
What do you like best about the product?
Efficient Tracking of Tasks, It makes the workflow easy and moreover flexible API services
What do you dislike about the product?
I dont see any downside personally from last 2 years of use
What problems is the product solving and how is that benefiting you?
Tracking multiple Incidents/Tasks at single web page and some level of automation.
Key tool for running the business
What do you like best about the product?
Jira has a lot of integrations with different tools, with a lot of features. Its, relativelly easy to use. However, I think that the users can have more free training resources. Jira is a day-to-day work tool
What do you dislike about the product?
Jira is expensive. Hard to implement without additional costs of specialty consulting to reach its full potential. It adds more costs for the implementation.
What problems is the product solving and how is that benefiting you?
Jira enhances both project and service visibility, making it easier to track progress. It plays a crucial role in the overall operation of the business.
Cumbersome for Daily Tasks Despite Robust Tracking Features
What do you like best about the product?
Jira has powerful tracking and reporting features. It’s good for teams that need strict workflows, detailed issue tracking, and clear structure across large or complex projects
What do you dislike about the product?
For everyday work it felt heavy and slow. Simple tasks took too many clicks, the interface was confusing, and most people spent more time updating tickets than actually doing work
What problems is the product solving and how is that benefiting you?
Jira helps manage complex projects with many tasks, rules, and dependencies. It brings structure and control, but for our team it added too much overhead and slowed things down
Jira for project management
What do you like best about the product?
The way the tabs are arranged, along with the intuitive buttons and clearly labeled features, makes Jira straightforward to use and keeps everything well organized.
What do you dislike about the product?
There are so many customization options that it becomes challenging to grasp how the new customization works.
What problems is the product solving and how is that benefiting you?
I am focused on tracking the project's goals, monitoring the specific tasks assigned to each team member, and ensuring we are moving in the right direction to complete the project successfully.
Highly Customisable and Perfect for Team Projects
What do you like best about the product?
What I appreciate most about Jira is its high level of customisability. I am able to create custom dashboards and assign tasks for my project, which is especially helpful when working in a group.
What do you dislike about the product?
So far, I have really enjoyed using this software and haven't found anything I dislike about it.
What problems is the product solving and how is that benefiting you?
Jira is helping me address the challenges of project tracking and improving communication among team members, allowing us to collaborate more effectively.
Excellent Project Planning and Agile Tools with Seamless Integration
What do you like best about the product?
Project planning and tracking are well supported, along with Agile boards and issue tracking features. The workflows can be customised to fit different needs, and the reporting and analytics tools provide useful insights. Integration options and the mobile app help ensure you can stay connected and manage your work on the go.
What do you dislike about the product?
There are concerns with both cost and performance, as well as a steep learning curve that makes it challenging to get started. The system's complexity can be overwhelming, and there are also some limitations when it comes to customization.
What problems is the product solving and how is that benefiting you?
Project visibility, collaboration, task management, bottleneck identification, as well as reporting and insights are all key aspects I appreciate.
Customizable Workflows and Robust Tracking Make Jira a Project Manager’s Favorite
What do you like best about the product?
Jira excels in customizable workflows and robust issue tracking, making it a favorite for project managers handling complex publishing or operations workflows. These features align well with structured team coordination, like overseeing schedules and deliverables in self-publishing projects.
What do you dislike about the product?
Jira faces criticism for its steep learning curve and overly complex interface, which can overwhelm new users and non-technical teams. Performance issues like slow loading times and high resource usage also frustrate many, especially in large instances. Users often note missing native features such as budget management, capacity planning, and comprehensive reporting.
What problems is the product solving and how is that benefiting you?
Jira primarily solves issues like disorganized task tracking, poor visibility into project progress, and fragmented team collaboration in project management, especially for software development, operations, and publishing workflows.
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