Jira
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Reason for we changed from Jira to helpdesk
What do you like best about the product?
Feature that this product offers and the accessibility of these features
What do you dislike about the product?
Complexity for New Users and Over Customisation
What problems is the product solving and how is that benefiting you?
Tracking support tickets and converting them into bug reports when needed is really helpful in real-time.
Jira Helpful Features
What do you like best about the product?
Able to manage my Tickets , project wise and team wise and filtering the data with ease once required , also for opening day today tickets, very convenient to use as we use it frequently
What do you dislike about the product?
not able to download my ticket lists in the excel or csv format
What problems is the product solving and how is that benefiting you?
Jira is helping me to track my Project Tickets in a very convenient way whether i need to filter it with Team wise or Assignee wise i can do that
jira is efficient task managemnt tool
What do you like best about the product?
It helps agile development with tracking of SDLC.
It helps management to track the working hours of employees.
It is easy to use for creating tasks.
For work, I use bases very frequently.
Other tools like Zyper, GitHub will integrate well.
It helps management to track the working hours of employees.
It is easy to use for creating tasks.
For work, I use bases very frequently.
Other tools like Zyper, GitHub will integrate well.
What do you dislike about the product?
Limited user access for free account.
The size of the uploaded file is not good currently as per company level, we require more than 100MB to be saved in the ticket.
Sometimes I mention people in a ticket, but they are not responding correctly.
The size of the uploaded file is not good currently as per company level, we require more than 100MB to be saved in the ticket.
Sometimes I mention people in a ticket, but they are not responding correctly.
What problems is the product solving and how is that benefiting you?
Jira is solveing problem of tracking of devlopment of software.
Its benifit is tracking of status of ticket , work flow , Bug assignment , Task assignment, work logs, team collabration.
Its benifit is tracking of status of ticket , work flow , Bug assignment , Task assignment, work logs, team collabration.
A Powerful Tool with a Questionable New Look
What do you like best about the product?
Jira truly shines with its integrations and automations. The ability to connect with various other tools in our tech stack and automate workflows has significantly streamlined our processes. This has been a huge time-saver and has greatly improved our team's efficiency in handling everything from simple service requests to complex project tasks. The flexibility to set up detailed automation rules means we spend less time on manual repetitive actions and more time on problem-solving.
What do you dislike about the product?
My main criticism of Jira lies with its new interface. After two years of using the platform, the updated UI feels less user-friendly and can sometimes make navigating and finding specific features more challenging than it needs to be. While I understand the intent behind updates, this particular change has introduced a learning curve that feels unnecessary and, at times, hinders productivity. It would be great to see some refinements that bring back the previous level of intuitive design.
What problems is the product solving and how is that benefiting you?
Jira provides a centralized system for capturing all IT-related "tickets" (issues, requests, incidents, problems). Each ticket has a unique ID, a clear description, and a history of all interactions and status changes. This ensures nothing falls through the cracks.
One of the best management and tracking software
What do you like best about the product?
Kanban board: the flexibility and agility it provides is excellent.
The tickets have so many detailed features that allows you to connect anything with everything.
Specially the kanban board where you can track your tickets, it has multiple forms, fields and tags which allows you to track and filter tickets easily.
You can integrate multiple softwares in Jira, and your actions are synced on them.
The tickets have so many detailed features that allows you to connect anything with everything.
Specially the kanban board where you can track your tickets, it has multiple forms, fields and tags which allows you to track and filter tickets easily.
You can integrate multiple softwares in Jira, and your actions are synced on them.
What do you dislike about the product?
While it provides great features, the initial setup can be a complex process, as you'll need to create multple forms and fields. You have to create a kanban board according to your requirements which needs a learning curve or training.
It is bit costlier than the other available alternatives.
It is bit costlier than the other available alternatives.
What problems is the product solving and how is that benefiting you?
One place to track all the taks, bugs and project related stuff. You don't need to maintain a seprate document to track the tasks done by you.
The Ticket Handler
What do you like best about the product?
Well, Jira is a best solution for a orgainzation to maintaining different task management and stories for individuals.
What do you dislike about the product?
Not a dislike but I think, It can be improved in terms of the UI and customization by providing much more features as in other CRMs.
What problems is the product solving and how is that benefiting you?
Jira as project management tool is beneficial tool for managing different stages and work of the project to our team.
Project Management tool
What do you like best about the product?
1. Customisability of type of tasks: We use approval tasks extensively to manage approvals across business, product and tech and cross team approvals
What do you dislike about the product?
1. Ticket level control on what are mandatory and non mandatory fields based on some label. For example for jiras with more than 1 team involved (tagged accordingly) - I'll add additional fields that need to be filled before ticket is marked as done / feature is deployed
2. Owner escalation matrix can be onboarded in jira itself - I can choose to escalate on the jira without having to know who to escalate to.
2. Owner escalation matrix can be onboarded in jira itself - I can choose to escalate on the jira without having to know who to escalate to.
What problems is the product solving and how is that benefiting you?
Project Management - Create, Track and close product feature deployments
Flexible and Powerful Tool for Agile Project Management
What do you like best about the product?
Jira makes project tracking easy with customizable workflows, sprint planning, and strong integration with tools like Confluence and Bitbucket. It's great for Agile teams and boosts collaboration and visibility.
What do you dislike about the product?
Can be complex to set up and overwhelming for new users due to its many features and configurations.
What problems is the product solving and how is that benefiting you?
This benefits me by improving team collaboration, keeping projects on schedule, and ensuring accountability at every stage.
Helps me to organized and track the tasks
What do you like best about the product?
It makes it super easy to track tasks, bugs and features all in one place, I really appriciate the way it supports the agail methodology.
What do you dislike about the product?
there are so many features and setting, it become little difficult for the new users.
What problems is the product solving and how is that benefiting you?
It helps to solve the problem of managing complex projects and keeping everyone on the same page. before using jira it was hard to track who is doing what, what tasks are pending and so on. now with jira everything is organized.
Industry leading mgnt solution
What do you like best about the product?
As someone who has worked closely with Atlassian tools for a while, I can confidently say they're a game changer in facilitating seamless team collaborations. Implementing Atlassian products like Jira and Confluence has revolutionized our workflow with their agile and DevOps integration. Their focus on IT service management has been crucial in streamlining operations during complex cloud migrations. Truly indispensable.
What do you dislike about the product?
Limited features in data center, given their push toward cloud
What problems is the product solving and how is that benefiting you?
As someone who has worked closely with Atlassian tools for a while, I can confidently say they're a game changer in facilitating seamless team collaborations. Implementing Atlassian products like Jira and Confluence has revolutionized our workflow with their agile and DevOps integration. Their focus on IT service management has been crucial in streamlining operations during complex cloud migrations. Truly indispensable.
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