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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,123 reviews
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External reviews are not included in the AWS star rating for the product.


    Computer Software

Jira task management user

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Task management and report management with there UI
What do you dislike about the product?
UI is bit complex for new user, need to do easy
What problems is the product solving and how is that benefiting you?
By using jira we can manage bugs and there records easily


    Sangmesh D.

Powerful project management tool for Agile teams

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes it easy to organise and track the workflows
What do you dislike about the product?
New users might need some time to get familiar with it.
What problems is the product solving and how is that benefiting you?
Jira helps our team stay on top of sprint planning, bug tracking and project management.


    Computer Software

Jira is de-facto and trend setter as a Work item creation tool

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
The integration it offers with various source code management tools not limited to bitbucket but also GitHub etc. Also, the webhook functionality for auto-creation of work items is highly appreciated.
What do you dislike about the product?
Nothing much to mention here. I think there can be some AI integrations going ahead.
What problems is the product solving and how is that benefiting you?
For efficient tracking of work that needs to be done, we generally create sprint plans and work items in JIRA. It has all the required ways to configure states into which the items can be moved along with decent limits set for Item description and comments.


    Financial Services

My main work tool

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most is how Jira centralizes project management and facilitates seamless team collaboration. The integration capabilities with other tools and the flexibility to customize boards and workflows to match our specific processes makes it an essential part of our workflow.
What do you dislike about the product?
The platform can become slow when handling large projects with extensive data, and navigating between different views sometimes feels cumbersome. Additionally, the mobile experience could be more streamlined for quick updates on the go.
What problems is the product solving and how is that benefiting you?
Jira eliminates the fragmentation we used to experience with project tracking. It provides a single source of truth for all our work, improves transparency with stakeholders, and gives us the data we need to continuously optimize our processes and delivery timelines.


    Michael M.

Helps manage all stages of projects

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Managing every level of a project, from scheduling using tempo and managing client tickets, ranging from bugs to change request
What do you dislike about the product?
UI changes are force on, should be opt in not opt out.
What problems is the product solving and how is that benefiting you?
managing of client communication and keeping track of it.


    Kalyan V.

Jira project tracking software for software developers

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to use and understand. It allows us to create tasks, break down larger tasks into subtasks, assign them to different team members, and easily track progress and updates
What do you dislike about the product?
Everything works well; I haven't encountered any glitches or drawbacks
What problems is the product solving and how is that benefiting you?
Jira helps in project management by giving clear visibility of tasks, priorities, and team responsibilities. It solves the problem of manual tracking and miscommunication by allowing real time updates we can comment and follow up those from email notoficastion as well , task assignments, and progress tracking. With features like custom workflows, dashboards, and reporting tools, it helps projects gose on schedule time line. improves team collaboration, boosts productivity, and helps deliver work more efficiently.


    Naveen K.

Long term user review

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Tracking the issues using the ticket id and customise whatever we want
What do you dislike about the product?
It don't have in build retro boards to conduct retrospective
What problems is the product solving and how is that benefiting you?
Jira helps to follow agile methodologies and it has inbuilt sprint boards to conduct sprint and has the beast tracking system for tasks ,stories and bugs


    Aniket M.

Track, collaborate, integrate CI/CD platforms in an agile environment using Jira

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
I like the concept of agile sprint management which Jira is designed for. I like the way tasks are arranged on the Jira task board. It has a way of defining sprint points for each task which helps enables the team and stakeholders to identify the resource consumption and time taken to deliver the story. It also enables me to track the progress of my own tasks on an individual level and collaborate on a team level. It comes with integration with CI/CD tools like github as well
What do you dislike about the product?
The linking of tasks to current sprint can be more simpler. Also initial learning of this platform takes some time if you are from a non technical background. The UI has scope of improvement, can be more modular.
What problems is the product solving and how is that benefiting you?
The thing I like least about Jira is its user interface which is very cluttered and it has a lot of features which takes time to learn for new users.


    Kevin P.

Help desk finally helps!

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
It has really improved our help desk daily operations!
What do you dislike about the product?
N/A really can't say anything negative about it
What problems is the product solving and how is that benefiting you?
Help desk tickets for our IT support


    Smerlin F.

Jira: a super powerful tool for incident management

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
What I like the most is that I have an overview of all the open tickets assigned to me, in addition to the boards that are quite useful in project management and for my team and I to keep track of important assigned tasks. Also, the user interface is very intuitive.
What do you dislike about the product?
What I would really say I don't like is the complexity, which is not 100% bad, but there are things that might be a bit more intuitive to do at other tables, in addition to the dependency on external plugins for relatively simple things.
What problems is the product solving and how is that benefiting you?
The problems that Jira allows us to solve are the following:

Incident management: it allows us to have all the incidents there.
Project management: we have several projects in which we have assigned tasks and we manage them there.