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Jira

Atlassian

Reviews from AWS customer

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7,123 reviews
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External reviews are not included in the AWS star rating for the product.


    Wilder M.

Jira Review

  • August 02, 2025
  • Review provided by G2

What do you like best about the product?
What I like most about Jira is how it helps keep everything organized. It makes it easy to track tasks, collaborate with the team, and stay on top of deadlines. I also really appreciate how customizable it is—you can adapt it to fit your workflow instead of the other way around.
What do you dislike about the product?
Sometimes Jira can feel a bit overwhelming because of its many features. It can be slow or complicated when setting up workflows or dashboards, and it takes time to get used to all the customization options. For new users, the learning curve can be a challenge.
What problems is the product solving and how is that benefiting you?
Jira helps us solve the challenge of keeping our projects organized and on track. It makes it easier to assign tasks, track progress, and ensure accountability across the team. As a result, we waste less time figuring out who’s doing what and spend more time actually building and delivering software.


    Information Technology and Services

A complete project management solution

  • August 02, 2025
  • Review provided by G2

What do you like best about the product?
Jira is built for agile and scrum workflows which includes sprints, epics and story points. Easy ticket creation and managing. Various integrations such as with slack.
What do you dislike about the product?
There is definitely a learning curve to get the best out of Jira. The filters and configurations are a bit complex. Pricing is steep for enterprise solutions.
What problems is the product solving and how is that benefiting you?
Jira helps with bug and task tracking. Tickets are easy to find and everyone in the team can see what is being worked on, what is done and what is still in the backlog.


    Balram C.

Jira review for usage for task timing and Epics

  • August 02, 2025
  • Review provided by G2

What do you like best about the product?
Jira helps us to manage sprints by creating epics, tasks, and subtasks. Timing logging tracks our efforts, and burndown charts show sprint progress over 10 days sprint ( every 2 weeks). It’s also useful for handling bugs and CRM issues, making easier to stay organized, monitor performance, and resolve problems efficiently.
What do you dislike about the product?
Sometimes, it’s difficult to understand it’s working. we shoudl log the timing at subtaks level and if we logged at task level it’s difficult to update and if you have not given proper team name than task will not show in backlogs of your board.
but that should be helped by SCRUM master.
What problems is the product solving and how is that benefiting you?
Jira helps us prioritze and manage tasks, epic, and user stories with clear deadlines. It tracks bugs and CRM issues, keeping the team informed about who is working on what. The history and progress tracking are valuable for year-end revies, showing detailed contributions and performance. It’s excellent for organized, time-based work management.


    Ahmad U.

Everyday necessity to run a long term project!!

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Being in services based IT firm, I have done nearly 40+ SaaS projects on JIRA. It works great to keep things on track between multiple cross-functional teams and we never loose track of anything.

The flexibility of custom workflows enables complete SDLC team from definition, design, user stories, development, QA and support.

We are also using JIRA for our Sales Funnel and it is super helpful!!
What do you dislike about the product?
It is pretty okayish when it comes to small projects and I guess that's where Trello or Asana comes in with better experience.


Another thing is Jira has not adopted AI yet. For example I would like to just log in and open up my mic to ask for tickets related to me, what are my action items and where activity happened so I could see relevant information coming in along with metrics.
What problems is the product solving and how is that benefiting you?
1. Keeping larger teams connected. I've a project in which we got 90+ resources working on from 7 different teams; Design, BA, QA, Engineering and DevOps. We have over 12,000 issues under this project but we never lost track of it due to smart workflow strategy that we could only enable with help of JIRA flexible features.

2. Customized Workflow flexibility for each project enables to run almost every nature of the project.

3. Performance monitoring charts is something we recently adopted and its a win win for our strategy, team planning and to keep a balance of availability vs billability of resources.


    Information Technology and Services

Okayish but very cluttered

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Jira software is okayish. For learning and for starters it is simple.
What do you dislike about the product?
The moment project gets heavy, jira becomes slow and not learner friendly
What problems is the product solving and how is that benefiting you?
Easy to track defects


    Vaishali R.

Powerful Tool for Agile Project Management and Collaboration

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Jira is an incredibly robust and flexible platform for managing tasks, tracking issues, and executing Agile workflows. Whether it’s sprint planning, bug tracking, or monitoring development progress, Jira provides a clear and organized structure that keeps everyone aligned.
What do you dislike about the product?
Admin configuration is not always intuitive
Performance may slow down with larger instances or high ticket volumes.
What problems is the product solving and how is that benefiting you?
Jira helps us break down complex projects into manageable pieces with full visibility across teams. It centralizes task management and ensures that no item gets lost in communication. The automation rules and templates save time and reduce manual errors.


    Manikandan R.

Best application for resolution ticketing on enterprise level

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
The UI and UX plus the navigation makes it onenof the sought after services in large enterprises which run with multiple departments to get resolution for closing tasks.
What do you dislike about the product?
It only lacks the ability to escalate incidents if they are not closed in a stipulated time frame.
What problems is the product solving and how is that benefiting you?
We use JIRA to raise requests for various services, approvals and product purchases for all users in the organization.

The main benefit is these requests are assigned to specific departments with timely email updates on the progress.


    K.MAHENDAR R.

Jira - The Backbone of Agile Project Management

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Great for Scrum and Kanban with support for sprints, boards, epics, and backlog management.
Great customer support, Easy to Use
Workflows, issue types, and fields can be tailored to match specific team processes.
Built-in automation rules reduce manual effort for routine actions and status updates
Easy & Seamless integration with Confluence, Bitbucket, Slack, GitHub, and many other tools enhances cross-team visibility.
What do you dislike about the product?
New users may find the interface and configuration options overwhelming at first.
Pricing can become expensive for larger teams or enterprise-level usage.
What problems is the product solving and how is that benefiting you?
As a Tester, Jira helps solve the core challenge of tracking, organizing, and managing testing tasks in a structured and transparent way. It provides a centralized platform where I can log bugs, link them directly to user stories or epics, and monitor their resolution status in real time.


    Computer Software

Good and actually has improved quite a bit

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Jira has brought task planning as well as tracking my teams productivity and tasks more easier and simpler.
It does have a learning curve but as soon as you get to it. You can not only monitor a tasks progress, to whom it is assigned to but also plan your resources more easily.
What do you dislike about the product?
The one thing I dislike about Jira would be sometimes it's latency and it's cost
What problems is the product solving and how is that benefiting you?
It has made resource and task planning much easier. It also helps to track tasks and sprints.


    Drishti C.

Very good Scrum Management

  • August 01, 2025
  • Review provided by G2

What do you like best about the product?
Good scrum management & timeline know abouts. Plus managing the timeline & alloted tasks in a sprint is much easier that other platforms like Smartsheets
What do you dislike about the product?
Nothing all is well. No issues faced. My team loves it.
What problems is the product solving and how is that benefiting you?
Project Management at ease and accountability