Jira
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Full-featured and highly customizable software for any process
What do you like best about the product?
I work with a difficult customer that has gone through multiple process improvements/changes. No matter which process they dream up, we've been able to match it in JIRA. I like that we can continue to use the software. In my company and within the industry, it seems JIRA knowledge is ubiquitous and helps us understand where we're going, what went wrong, and where we can improve. Since I started using it 9 years ago, JIRA has grown up immensely and has many more features and a better UI than before. I love the BitBucket and git integration! It makes reviewing the history of an issue much easier, and it's much easier to blame or help the business remember why they coded themselves into a corner.
What do you dislike about the product?
If you have a lot of bugs and enhancements when you are looking at the next sprint of work, sometimes the lists are long enough that it becomes unreasonable. There are a lot of features, most of which we don't use. It seems that business partners and project management have a difficult time understanding JIRA and accepting it as the go-to for development progress and business requirements.
What problems is the product solving and how is that benefiting you?
By using JIRA, we've been able to adopt a PDCA approach to process that works well. We're using a hybrid process that takes elements of agile and Kanban and comes together in a way that keeps our business users and product owners satisfied and more included in the development process.
Recommendations to others considering the product:
JIRA is very rich and full-featured. If you are a small shop, there might be other systems that do what you need from a bug-tracking perspective (e.g., GitHub). If you're an enterprise software shop, though, this seems the de facto way to manage what you're doing.
Keeping Tasks Organized and People Accountable
What do you like best about the product?
It allows us to organize thousands of projects in one place
What do you dislike about the product?
There is a learning curve to learn to use the tool effectively
What problems is the product solving and how is that benefiting you?
We are able to keep track of all tasks and issues as well as keep people accountable for their work.
Recommendations to others considering the product:
Create a system to organize everything as well as templates to make it easier for users to navigate.
Jira in an Agile team
What do you like best about the product?
- Its flexibility: it permits to define custom workflows in order to track the progress of each task
- Deep integration with a lot of different services, like CI or chat services.
- It is widely known and used, so it is unlikely that it becomes an abandoned service
- Deep integration with a lot of different services, like CI or chat services.
- It is widely known and used, so it is unlikely that it becomes an abandoned service
What do you dislike about the product?
- I think it lacks a proper desktop app, or at least a better web frontend. Sometimes using the web version it is just too slow.
- It can be overcomplicated for small teams
- I haven't found a quick and clean way to create a user personal area, so I haven't been able for example to create a private ToDo list.
- It can be overcomplicated for small teams
- I haven't found a quick and clean way to create a user personal area, so I haven't been able for example to create a private ToDo list.
What problems is the product solving and how is that benefiting you?
We are tracking the progress of the tasks of a tech team composed by more than 15 developers. We use it also to keep track of the feature requests, and it nicely backs our scrum process.
Recommendations to others considering the product:
The price for small teams is low, just $10 a month for up to 10 users. Even if there are other products that are free, Jira is one of the best if not the best, and it will help you in case the team grows (even if it becomes a bit pricy).
Very light experience using Jira as admin system.
What do you like best about the product?
We are using Jira at the office for every single topic, including recruiting and HR.
Very complete and entirely customisable. However it requires a lot of efforts to build customisation.
Add ons are possible.
Very complete and entirely customisable. However it requires a lot of efforts to build customisation.
Add ons are possible.
What do you dislike about the product?
We are not able to search issues based on a previous status.
All searches have to be done based on their current status. Not easy for reporting.
All searches have to be done based on their current status. Not easy for reporting.
What problems is the product solving and how is that benefiting you?
We are able to customise it as a tool across all offices. Easy to be transparent with customers and give them access while restricting access to other projects.
Recommendations to others considering the product:
Make sure to pinpoint is customisation is possible once purchased.
Jira
What do you like best about the product?
Jira makes distribution of work and tracking progress very smooth.
What do you dislike about the product?
Nothing! Jira has made life easy! It has everything i need.
What problems is the product solving and how is that benefiting you?
Development, QA and Release team efforts are being distributed in a manner which is avoiding a deadlock situation.
Great issue tracking tool
What do you like best about the product?
It's user friendly and easy to use for beginners
What do you dislike about the product?
Clone option should be more flexible to use
What problems is the product solving and how is that benefiting you?
Daily issue requests are logged and tracked with JIRA which i feel the best way to track the issues and work progress
Recommendations to others considering the product:
Very easy and user friendly
Makes everything very easy
What do you like best about the product?
this is one of the best project tracking tool. very easy to integrate it with other atlassian products.
Simple and user friendly web app makes it even more perfect.
Simple and user friendly web app makes it even more perfect.
What do you dislike about the product?
no dislikes as such. i found everything as perfect.
What problems is the product solving and how is that benefiting you?
issue tracking was never been so easy before
Recommendations to others considering the product:
best and easy tool.
Able to call in tech issues and office needs and get a quick response by IT.
What do you like best about the product?
The ability to call out issues in an orderly way.
What do you dislike about the product?
I wish I could review all past issues assigned and/or have a save location to repeat issues.
What problems is the product solving and how is that benefiting you?
Software installation and computer/phone/office supply problems are reported and it is organized and delivered to the correct team. Keeps everything in order!
Recommendations to others considering the product:
Great product for a large company!
Makes tracking/ Reporting Easier
What do you like best about the product?
JIRA makes tracking and reporting issues simpler.
It asks only for the specific details as mandatory fields and leaves rest as optional.
It asks only for the specific details as mandatory fields and leaves rest as optional.
What do you dislike about the product?
It could have a better User Interface .There is scope to improve on that aspect.
What problems is the product solving and how is that benefiting you?
We are using JIRA to report issues and track the defects assigned to our team.
I love it
What do you like best about the product?
I love that it is so easy to communicate with my team and to track the progress of open tickets.
What do you dislike about the product?
Sometimes it can be a little difficult to navigate.
What problems is the product solving and how is that benefiting you?
We are solving the same problems, but more efficiently. We are able to collaborate quicker and are seeing results faster.
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