Jira
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Has what I need, but presented in an awful manner.
What do you like best about the product?
JIRA has great organizational features of the data you save - like your stories, filtering by tags, etc. You can show stories as blocked by other issues, integrate Zendesk tickets - that's great. That's what we need.
What do you dislike about the product?
The overview page uses up wayyyyy too much space listed stories, and when you click on a story for an overview it uses a small vertical sliver to display the story. The story is the most important thing. So much screen space is used to show small story titles when it would be better to have more space for the expanded description and overview.
Trying to use it to begin with was an onboarding nightmare, and I was incredibly frustrated with it. After about 3 months I'm finally 'meh' with it and can kind of use it, but it still frustrates me. Having each link open within the app is probably the most frustrating, god-awful thing about JIRA.
Trying to use it to begin with was an onboarding nightmare, and I was incredibly frustrated with it. After about 3 months I'm finally 'meh' with it and can kind of use it, but it still frustrates me. Having each link open within the app is probably the most frustrating, god-awful thing about JIRA.
What problems is the product solving and how is that benefiting you?
Organization of stories and Zendesk help integration. I think Pivotal has a better system for what we need, honestly, and it's presented in a clearer format. This just feels big and bulky, extremely overengineered for what you're trying to do - simply looking at the description of any issue and working on it quickly.
There are good organizational benefits to it. That solves my issues.
There are good organizational benefits to it. That solves my issues.
Recommendations to others considering the product:
After 3 months you might feel okay with it.
Great Project Management Tool
What do you like best about the product?
It is customizable to reflect how you manage the product.
What do you dislike about the product?
Workflows are not the easy to configure and requires some experience in configuring it.
What problems is the product solving and how is that benefiting you?
Project progress tracking including any open issues. Its easier to keep track of items that need attention for a project
Recommendations to others considering the product:
Its a powerful tool that needs to be studied so that you can take full advantage of all of its capabilities
Comprehensive and Customizable Project Management Software
What do you like best about the product?
When I started at my company we were in the process of switching to JIRA from an old project management system. We used both side by side for a while, and JIRA was oceans better. It's clearly organized, and can but fully customizable to meet the needs of your unique business. We have it set up to sync with Toggl, connect git commits to tasks, and display different customizable dashboards for everyone depending on their job. It's robust and flexible, and I would recommend it.
What do you dislike about the product?
It's has so many features that it can lean towards the messy and confusing side.
What problems is the product solving and how is that benefiting you?
Visibility. Any PM who needs to can see exactly what any resource has on his or her plate at the moment, and it's much easier to plan ahead for projects.
Sprints, Boards, and Points
What do you like best about the product?
It's customizable depending on what works best with your team. I've used it differently in various companies.
What do you dislike about the product?
With all the features available, Jira isn't easy to learn if you've never used a similar platform before. There does seem to be extraneous features in every workflow I've adopted. For example, I use maybe half of the input fields when creating a task in Jira. A lot of those data points just aren't needed.
What problems is the product solving and how is that benefiting you?
A synchronized team effort that aligns with business goals. Some benefits I've realized is the transparency of everyone's work and progress. But this relies on everyone being diligent about updated their "progress."
Recommendations to others considering the product:
No one likes videos. I'd prefer more written tutorials for some features.
Good for engineers, not so good for everyone else
What do you like best about the product?
It seems to be easy for our engineering team to use - they have succeeded with Jira.
What do you dislike about the product?
Difficult for any other team to use. Salesforce integration is not built out very well, making it difficult to use.
What problems is the product solving and how is that benefiting you?
Project management - it's very organized.
My company uses JIRA to troubleshoot IT issues and make requests.
What do you like best about the product?
I like that JIRA allows users to pinpoint when, where, and how they would like a task or issue completed/troubleshooted.
What do you dislike about the product?
Some of the fields in JIRA are redundant, and I often find myself putting in my name or date of desired completion multiple times.
What problems is the product solving and how is that benefiting you?
I have realized that having a centralized platform for the troubleshooting of business issues is essential to a healthy company.
JIRA Review
What do you like best about the product?
JIRA is designed to be flexible for adaptation to your organization. We use it across multiple business units due to the ease in which it can be implemented and managed. Its task and issue management tools are intuitive and have allowed us to streamline operations and standardize our processes.
What do you dislike about the product?
Sometimes I feel that it can be TOO flexible to the point that it is difficult to identify best practices for its use. If you really can "do anything" with it, then what can be defined as the right and wrong way to use it?
What problems is the product solving and how is that benefiting you?
We use JIRA to manage our development, helpdesk, and bug tasks in our Application Development team. It has been a crucial tool in allowing our team to work on multiple projects and business initiatives in the same time frame. We serve multiple areas of the organization, and this tool allows us to more efficiently server them.
Recommendations to others considering the product:
Make sure you have someone attend training on the product so you can learn all of the admin functions and capabilities. It is very customizable, but you should carefully plan out how you want it to work FOR YOU. The JQL functions and filters are very very useful. Train your users on how to create these so they can analyze the data correctly and efficiently.
A versatile project management tool - though not so developer friendly
What do you like best about the product?
It is a very good documentation tool for issues tracking and project management. Users can go down to every detail such as the editing history, votes, multiple status, anything you can think of. The ownership and the role and responsibility of a task is very clear. Also, the ticking system is great, which will notify assignees through email.
What do you dislike about the product?
Too much information. Sometimes it is a bit overwhelming when being ticketed by the product manager. A bug ticket will have a reporter and watchers potentially get notified when you put any comments - even changing the typo of the comments. You will see red priority indicators and a blocker sign with "unresolved" tag plus the red bars - of course an unresolved bug is a blocker and is the priority to fix by the dev team. Even worse, you see all your faces appear next to the bugs. (Okay, bugs are always developers' faults.)
What problems is the product solving and how is that benefiting you?
It is clear for the management to know what has solved and how long did it take to fix an issue. Developers know what exactly needs to be fixed under which version and how urgent it is. It also provides a platform for the remote team to track the progress.
Recommendations to others considering the product:
A good issue tracking and project management tool.
JIRA in a small office
What do you like best about the product?
I love how flexible the cataloging/search functions are. You can tag and label each issue as you see fit, and then do very powerful searches and filters.
What do you dislike about the product?
I dislike how inflexible some administrative functions are. I wish there were more and more specific levels of permissions in regards to editing and creating issues.
What problems is the product solving and how is that benefiting you?
It has greatly reduced the amount of paper we use for documentation and knowledge management. It also helps our workflow and the hand off of work and assignments.
Amazing Tool for Content!
What do you like best about the product?
User-friendly interface, the ease of usage when it comes to submissions. I particularly used this tool to submit tickets to our content and catalog team when it comes to major updates requested by our ecommerce partners.
What do you dislike about the product?
Bright background. It would be great if it came with a Night Mode where the background consisted of gray/dark colors for those of Us who are sensitive to light. But I wouldn't change anything as this is simply a great tool.
What problems is the product solving and how is that benefiting you?
Ease of communication when it comes to providing all detailson all ticket submissions requested by our partners. I really like that the user itself receives an email notification once an update has been made.
Recommendations to others considering the product:
Yes, if the user works closely with a client on all types of requests - particularly content updates on an ecommerce platform/site. This tool is perfect for use with internal partners and external partners.
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