Jira
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We love JIRA
What do you like best about the product?
JIRA has incredible flexibility with any type of team that needs to use a great project management system, specifically SCRUM.
What do you dislike about the product?
Because of its capabilities, there is quite a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Our Marketing team needed a strong, online tool to track and report on our collective efforts and initiatives. We're not more organized and focused using JIRA.
Recommendations to others considering the product:
Get through the dip—through the learning curve. It will pay off.
Reviewing Jira
What do you like best about the product?
It's easy to file tickets and to get my IT team to follow up on them
What do you dislike about the product?
sometimes it can be difficult tracking down previously filed tickets but that's mostly on me making sure I record the ticket number
What problems is the product solving and how is that benefiting you?
Tracking IT tickets
Recommendations to others considering the product:
Try it you might find ti to be very helpful.
An In-Depth, Multi-Faceted Tool
What do you like best about the product?
While there was a steep onramp to using the ALM suite overall, I found that after some moderate training and consistent use, I was quickly able to become comfortable with ALM overall and specifically, JIRA.
JIRA is leaps and bounds above the tool I used as its predecessor, which was the archaic and often painful ClearQuest. I still use that tool for some legacy work but vastly prefer JIRA now that I have learned the basics within it.
JIRA offers so many specific, detailed features that even after 2 years of use, I feel I have only scratched the surface of how it can be utilized.
JIRA is leaps and bounds above the tool I used as its predecessor, which was the archaic and often painful ClearQuest. I still use that tool for some legacy work but vastly prefer JIRA now that I have learned the basics within it.
JIRA offers so many specific, detailed features that even after 2 years of use, I feel I have only scratched the surface of how it can be utilized.
What do you dislike about the product?
There was an incredibly steep learning curve for ALM overall but specifically for JIRA. Even with a relatively longterm background with simple code and commands, many users (including myself) found it hard to intuitively navigate through the multitude of options available.
This is both a benefit and a cost of JIRA, in that it offers so many features and options. Once you become well versed and comfortable navigating through the options you use most often, all of these additional features become extremely valuable.
One huge downside that I have realized is that when you work on a large scale program, the ALM Messaging alerts become annoying and then irrelevant. Many users have so many messages on a daily basis that they have completely stopped using this feature, which is very unfortunate, because if these problems were addressed, it would be very valuable.
This is both a benefit and a cost of JIRA, in that it offers so many features and options. Once you become well versed and comfortable navigating through the options you use most often, all of these additional features become extremely valuable.
One huge downside that I have realized is that when you work on a large scale program, the ALM Messaging alerts become annoying and then irrelevant. Many users have so many messages on a daily basis that they have completely stopped using this feature, which is very unfortunate, because if these problems were addressed, it would be very valuable.
What problems is the product solving and how is that benefiting you?
As mentioned above, I have mostly transitioned from ClearQuest to JIRA, aside from some legacy tracking. While there was a steep rampup, not only to use the tool but to set up all the correct data initially, the value that JIRA adds over its predecessor is incredible. The ability for JIRA to interact with the other ALM features, in addition to email/tagging/etc, is extremely valuable.
In addition, the ALM messaging system is an easier way to alert users of references and action items.
We are also able to use options such as burndown charts, staffing projections, and project management with expanded features that were never even a consideration with the predecessor tools.
The ability to create dashboards with a vast variety of widgets is also an area I continue to learn and it has become increasingly valuable as I learn these details.
In addition, the ALM messaging system is an easier way to alert users of references and action items.
We are also able to use options such as burndown charts, staffing projections, and project management with expanded features that were never even a consideration with the predecessor tools.
The ability to create dashboards with a vast variety of widgets is also an area I continue to learn and it has become increasingly valuable as I learn these details.
Recommendations to others considering the product:
Take your time learning how to use the tool. Adopting an experienced mentor who is already using the tool, and in the ways you will use it, is probably mandatory. Even with detailed training, both CBT and ILT, most users needed a lot of additional assistance to become comfortable with the tool and all the options.
However, once comfortable, it is incredibly valuable.
However, once comfortable, it is incredibly valuable.
Useful program; requires some training
What do you like best about the product?
Streamlines our trafficking and project management emails can provide us with a central hub for all teams to utilize. Keeps all updated in one place and allows all users to have full transparency on. Additionally, it has reduced unnecessary emails and has helped us keep large creative files off the server.
What do you dislike about the product?
The interface is not as intuitive somewhat difficult to use. Required quire a bit of back and forth with our support team and the JIRA product team to work out kinks and improve the user experience.Would encourage all first time users to assign power users to the software who can learn from the JIRA team and will be able to assist their respective teams.
What problems is the product solving and how is that benefiting you?
Traffic sheets, time keeping and expenses. Much like Google docs it is extremely helpful that multiple users can update and edit shared documents and that all shared files are easily accessible to all users. It is helpful to be able to collaborate easily and have the program allow all of us to work on the same files while an accurate account and log of changes is available should questions arise.
Recommendations to others considering the product:
Ask your team to hold at least one in depth information/ training session since the system is not easy to use and is not intuitive in nature.
Solid piece of cloud software, good integration with other Atlassian products
What do you like best about the product?
The team in which I work had played around with the idea of using Agile Jira for a bit but I was the first one to really go ahead and implement it in a useful way.
What do you dislike about the product?
If you're not using an agile work flow, this is probably not the best solution, as you can imagine from the name. There's also a tendency to spend a lot of time documenting and putting information into Jira instead of actually doing the work so the user needs to be consciously making sure not to go ovverboard with the Jira usage.
What problems is the product solving and how is that benefiting you?
I deal with production support and needed a good way to tag people for help, to track the progress etc. It's really excellent for that purpose.
Recommendations to others considering the product:
Best used in conjunction with other Atlassian products, this really works best if you use Agile Jira with Confluence for example. That way when you want to create wikis and more general documentation, the seamless linking between the products really works well
Efficient with a plethora of capabilities but not that intuitive.
What do you like best about the product?
I like the numerous queries you can run to personalize the views. I like the tracking and the kanban boards.
What do you dislike about the product?
I dislike that it is not intuitive and it takes quite a bit of time to learn how to use it efficiently. I dislike the look and feel, it is not very user-friendly.
What problems is the product solving and how is that benefiting you?
Solving student loan debt and employer benefits problems. We are able to manage all of our projects within jira when it comes to customers, partners, development, marketing, etc - all aspects of the business. When we are working on so many different things at once, it is nice to keep them all managed in the same place.
Recommendations to others considering the product:
Watch as many tutorials as you can.
Gold standard in issue tracking and project management
What do you like best about the product?
The best part of JIRA is the user friendliness, it is very easy to navigate your way through the software. It is possible to track and manage all the issues very efficiently with JIRA. The ability to view the summary and charts are very helpful for producing reports.
What do you dislike about the product?
There isn't much to dislike about JIRA as almost every software industry out there are relying on it. Although I think that the mobile version could to improved, I faced some difficulty navigating through the mobile version of JIRA as it differs quite a bit from the web version.
What problems is the product solving and how is that benefiting you?
Problems that I am solving includes project management, bug tracking and keeping up with the sprints.
Recommendations to others considering the product:
Once you get used to JIRA there is no going back.
JIRA
What do you like best about the product?
Love the tracking facility and export facility that is present. This helps us immensely during documentation.
What do you dislike about the product?
Learn-ability curve is too steep. Not very intuitive. Too many plugins make it confusing to choose the best, however it is good to have options.
What problems is the product solving and how is that benefiting you?
We use this for tracking and agile project management. This helps us track our work, hours, effort and share progress with business.
A great way to manage projects of various sizes
What do you like best about the product?
We use hosted cloud version of JIRA so set up was painless. It's quick and easy to get projects set up and you can use the features to the level that suits you. For some projects it's just a easier and more convenient way of keeping track of tasks than email. For larger projects the ability to set schedules, assignees, priorities etc gives a far greater level of control. JIRA Capture is fantastic as it allows the design team to take and annotate screenshots of bugs or changes, or the dev team record issues with the websites we work on.
What do you dislike about the product?
Occasionally it can run a little slowly in the browser. I'd love to be able to have template projects that automatically add tasks that are common to all projects. Some less technical users may find it hard to use at first.
What problems is the product solving and how is that benefiting you?
We use it to keep track of tasks and bugs in software. We have far better visibility with JIRA and able to respond faster. It also helps with longer running internal projects where we can collect ideas and thoughts to be integrated into our systmes long term.
Recommendations to others considering the product:
Take some time to get to know the software, set up a dummy project and play with various settings to see what they do. Check the marketplace for useful integrations with other software that you use. We have Tempo planner installed and JIRA capture is fantastic.
Great Project Management Tool
What do you like best about the product?
JIRA is really easy to install and configure on your own server.
What do you dislike about the product?
There are some things we wish we had the ability to customize.
What problems is the product solving and how is that benefiting you?
It's keeping everything very organized.
Recommendations to others considering the product:
Put it on it's own server. We have found that this helps.
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