Jira
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JIRA review
What do you like best about the product?
I like the filters and digest reporting.
What do you dislike about the product?
The iPhone app seems limited compared to the web version, which is not uncommon for iPhone versions of various software.
What problems is the product solving and how is that benefiting you?
JIRA solves the business problem of tracking projects, sharing projects' statuses and reporting on projects' statuses with team members and other colleagues.
confusing
What do you like best about the product?
not intuitive enough for my liking, not a fan of line after line
What do you dislike about the product?
just messages not easy on the eyes, could be better if you didn't have it so congested
What problems is the product solving and how is that benefiting you?
customer success is the key
Awesome UX with Jira
What do you like best about the product?
How easy it is to use and quick to learn.
What do you dislike about the product?
The instant e-mail they send back confirming my request was received
What problems is the product solving and how is that benefiting you?
I solved that Jira is a better pogram. I've realized that it saves time so I can do other work.
Recommendations to others considering the product:
USE IT!!
JIRA for collaboration
What do you like best about the product?
Easy to communicate with coworkers all over the world and stay on the same page.
What do you dislike about the product?
Too much customization, eveyone can use it different which means sometimes we aren't consistent.
What problems is the product solving and how is that benefiting you?
Again, collaboration with coworkers all over the world. We can keep track of what everyone is working on.
Recommendations to others considering the product:
Create a standard for all users to use.
Awesome Agile Software
What do you like best about the product?
Super easy to use interface
Perfectly works with agile software methodologies
Enables transparency
Perfectly works with agile software methodologies
Enables transparency
What do you dislike about the product?
Some of the reports and dashboards need enhancements
What problems is the product solving and how is that benefiting you?
Software development and implementation
Useful or time consuming?
What do you like best about the product?
An extremely fully featured product, making it very easy to set up tracking around issues and workflows around how each type of issue gets resolved. Being able to assign items to people, view graphs for estimated time to completion against time booked, etc lets you see if the project is on track to meet the deadline and how much time is remaining. Lots of analytical capabilities to pull out how much time you've spent on certain types of issues, as well as writing your own custom queries to help with managing a large number of issues or change requests that the team has to deal with.
What do you dislike about the product?
The number of options and complexity of the platform can make it difficult to quickly do something, or can discourage developers from using it. Often the team is under pressure, and people find it difficult to go to JIRA and raise a ticket with the appropriate options etc, so we have to pro-actively remind everyone to keep doing so. Eventually we get to a state where some issues remain in email because nobody raised a JIRA, or where some JIRAs get duplicated because its difficult to quickly identify if that issue already has an existing JIRA.
What problems is the product solving and how is that benefiting you?
Managing a large volume of change requests and bug reports from our users in an efficient manner, giving them the transparency around the list and helping with the prioritisation of these as well.
Recommendations to others considering the product:
There is an element of overhead using JIRA, whether you like it or not. But consider whether this small overhead is better than having a disorganised means of managing your issues / change requests.
Great usability with all the features you need
What do you like best about the product?
JIRA's interface is pleasing and well thought through. It never gets in the way, is easy to learn, and provides every feature you could possibly need. Pricing is very reasonable and it's great that you can host it yourself and keep total control. The system is very flexible and fits almost every workflow.
What do you dislike about the product?
JIRA could do a better job at explaining why sometimes certain actions aren't permitted. It just disables certain buttons without informing the user why. But this is very minor.
What problems is the product solving and how is that benefiting you?
Keeping track of development, prioritizing development and organizing tasks.
Recommendations to others considering the product:
Decide whether you're able to host yourself or want to have Atlassian host the system for you.
Great online tool to manage the software development process
What do you like best about the product?
JIRA is a great online planning and tracking tool to run software development with several teams in real-time. Very helpful in an Agile development process: design, product, engineering. Particularly helpful with syncing and tracking development with remote teams. A well-rounded tracking tool for project planning, estimation, generating epics, stories, assigning tickets, and real-time collaboration on issues such as image uploads and commenting.
What do you dislike about the product?
The user interface could be better. Overall design leaves a lot to be desired. Recently updated with some user experience improvements but it still requires a bit of a learning curve to get fully up to speed on all features and functionalities.
What problems is the product solving and how is that benefiting you?
Very helpful in enterprise/ general software development process: project planning, backlog, Agile board, generating tickets, tracking issues, Kanban board, scrum process, assigning tickets, uploading screenshots and commenting on tickets, reports and releases.
Recommendations to others considering the product:
It's a well-rounded online tool with a lot of helpful features for software development particularly suited for Agile software development: generating tickets, tracking Epics and user stories, assigning tickets, project estimation, project planning, time tracking, Scrum, Kanban board. It has lots of available Add-ons and one can also upgrade the workflow with Confluence, Bitbucket, HipChat, and hundreds of other developer tools.
Great tool for your development team.
What do you like best about the product?
An amazing tool for our developers. Has greatly improved our efficiency and facilitated the collaboration of our growing team. Love the integration capabilities with source control such as Git and Bitbucket (the latter also from Atlasssian).
Very affordable for a small group and to familiarize yourself.
Very affordable for a small group and to familiarize yourself.
What do you dislike about the product?
It isn't as flexible for non-development focused project management. Some other Agile oriented PM solutions out there have been great for general project and task management.
What problems is the product solving and how is that benefiting you?
When we started, we only had 1 developer and were tracking requests and bugs through a helpdesk system. Once we started adding more than one developer, we need a way to easily collaborate. JIRA allowed us to easily adopt an Agile-oriented workflow and easily link our source code to requests and bug fixes as well as making it easy to grow the team in the future.
Recommendations to others considering the product:
This is primarily for development projects, not general project management.
JIRA as used for project management in marketing department
What do you like best about the product?
The ability to assign users to "issues" (aka tasks) and that person has a list of their upcoming tasks based on what they were assigned. You can also rate the importance of the task up to Very High Importance, so your employees know what to work on first.
What do you dislike about the product?
JIRA is built for developer project management, so using it as a division-wide tool across many departments was a bit difficult. It is not the most intuitive when just creating marketing tasks. For example, the tasks are called "issues" and once you create one, you can't delete it unless you are the JIRA admin. So once an "issue" is "resolved" (aka completed), it still sits there in the "reported by me" screen.
It's not built for granular project management like a tool such as Asana.
It's not built for granular project management like a tool such as Asana.
What problems is the product solving and how is that benefiting you?
Our division took on Confluence, so it was only natural we use JIRA for project management. We were trying to create a unified way of tracking and managing projects across different departments from marketing to enrollment to simple facilities requests.
JIRA has worked for those purposes so far. In theory, now we only have to login in to one project management system. Where I found it has worked best is when communicating with our front and back end developers for website and ad creation projects. It has also worked very well streamlining facilities requests for the facilities team.
JIRA has worked for those purposes so far. In theory, now we only have to login in to one project management system. Where I found it has worked best is when communicating with our front and back end developers for website and ad creation projects. It has also worked very well streamlining facilities requests for the facilities team.
Recommendations to others considering the product:
Have a plan before implementing to make sure all in your department (or across departments) are using the tool in the same way, especially if you will be collaborating. The tool is only as useful as the time you put in to implementing it. It didn't work out for our department within the division because it just didn't work for marketing. But, we also didn't have one person who was managing the implementation who could have trained us on the proper way to use the tool and create rules around how everyone uses it.
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