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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,115 reviews
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External reviews are not included in the AWS star rating for the product.


    Harsh C.

Jira ticketing app review

  • August 29, 2025
  • Review provided by G2

What do you like best about the product?
I have just started using jira and logging in was easy. we are supposed to track work progress and case timelines assigned by manager on this app. We are majorly using for issues raised from customer support's end with respect to client deadlines.
What do you dislike about the product?
Still new to it and is quiet complex for understanding as a beginner. Installation and registration was easy now waiting for tasks but still did not understand boards, story, epoc etc
What problems is the product solving and how is that benefiting you?
For communication and tracking of different issues in structured manner and assigning it to whoever is responsible


    Kenil M.

Makes project tracking way less messy.

  • August 29, 2025
  • Review provided by G2

What do you like best about the product?
I like how Jira keeps all my tasks and team updates in one place, so I don't have to chase random chats or emails just to know what's going on.
What do you dislike about the product?
Sometimes it feels a bit too heavy with features, and it takes me a while to find simple things wish it were a little more straightforward.
What problems is the product solving and how is that benefiting you?
Jira helps me keep track of tasks and bugs in one place. It makes it easier for my team to stay organized and finish projects on time.


    Hitesh K.

Best Tool for Tracking Tasks and Managing Sprints

  • August 29, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes it easy to manage projects with clear visibility into tasks, deadlines, and team progress. The customizable workflows and boards are great for Agile teams, and integration with tools like GitHub, Slack, and Confluence make collaboration Seamless. I especially like the detailed reporting and sprint planning features which help keep everything on track.
What do you dislike about the product?
Jira can feel overwhelming at first because of its complex interface and wide range of features. The initial setup and customization require time and effort, and it may feel slow when managing very large projects. Non-technical users sometimes find it difficult to navigate without training.
What problems is the product solving and how is that benefiting you?
Jira helps us streamline project management by keeping all tasks, bugs, and feature requests in one place. It improves team collaboration by making responsibilities and deadlines clear, while Agile boards and sprint planning keep projects moving smoothly. The transparency and reporting features give managers real-time insights, which helps in making better decisions and delivering projects on time.


    Atef F.

Multiple gate

  • August 29, 2025
  • Review provided by G2

What do you like best about the product?
The variety of access, which makes u can do many tasks
What do you dislike about the product?
Maybe the interface a little bit, it is outdated
What problems is the product solving and how is that benefiting you?
Technical support


    Victoria M.

One of the best tools for task management, powerful but UX changes can confuse

  • August 29, 2025
  • Review provided by G2

What do you like best about the product?
- Intuitive, usable interface
- Highly flexible project/board/dashboard customization
- Integrates well with popular tools and services
- Mobile app available for on-the-go work
What do you dislike about the product?
- UX experiments sometimes disrupt established workflows
- Recent updates felt confusing rather than clearly improving the experience
What problems is the product solving and how is that benefiting you?
With Jira, we have better visibility into what’s being worked on, what’s blocked, and what’s completed, which helps us stay productive and deliver more efficiently as a team.


    Yash L.

Jira Review: Get the Job Done

  • August 29, 2025
  • Review provided by G2

What do you like best about the product?
Jira's customizable workflows and sprints tracking make project management a breeze for agile teams.
What do you dislike about the product?
The clunky interface and steep learning curve can be headache for a newbie.
What problems is the product solving and how is that benefiting you?
Jira simplifies task tracking and project cordination for software and business teams.with that its give clear workflows for productivity.


    Jenil S.

A Powerful Tool for Agile Project Management.

  • August 28, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Jira is its flexibility and customizability. It's perfect for managining agile workflows, sprint planning, and tracking tasks from start to finish. The dashboard and reporting features give great visibility into team progress and integrates with VS Code and Git makes it even more powerful.
What do you dislike about the product?
Jira can feel overwhelming for new users because of the wide range of features and configuration. Sometimes it feels a bit slow with large projects, and customization requires some training. But once the team get used to it, Jira becomes and essentials tool.
What problems is the product solving and how is that benefiting you?
Jira solves the problem of managing complex software projects by proving a central place to organize tasks, bugs and user stories. It helps our team stay aligned, tracked deadlines and improve accountability.


    Balkishan N.

Agile project management

  • August 28, 2025
  • Review provided by G2

What do you like best about the product?
1) Strong support for Scrum & Kanban workflows
2) Good backlog & sprint planning tools
3) Powerful reporting (burndown, velocity, release tracking)
4) Integrates well with DevOps/CI-CD and code repos
5) Confluence is good for documentation
What do you dislike about the product?
1) Can be complex/overwhelming for new users
2) Requires discipline (tasks often left “In Progress”)
3) Story estimation & tracking sometimes inconsistent
4) Discussions often happen outside Jira → gaps in visibility
What problems is the product solving and how is that benefiting you?
Jira helps us organize and track work using Epics, Stories, and Tasks, giving clear visibility into project progress. It improves team collaboration, sprint planning, and accountability, while also helping us identify blockers faster and deliver features in a structured way.


    Zubin B.

Easy to handle all task assignment

  • August 28, 2025
  • Review provided by G2

What do you like best about the product?
Jira is highly scalable and has a vast amount of useful features for business team project management with their team developers to assign each task correctly.
What do you dislike about the product?
Some Jira features are available with a premium subscription to the Jira platform.
What problems is the product solving and how is that benefiting you?
Jira is highly used in big organizations for managing and development time management for better results. All developer team can easily understand their assigned task on Jira and without doubt start their work on assigned tasks.


    Hardik C.

Powerful project management tool for room environment.

  • August 28, 2025
  • Review provided by G2

What do you like best about the product?
Jira is very flexible and highly customisation, which makes it suitable for different type of teams from software development to process tracking.
What do you dislike about the product?
For new users jira can feel overwhelming due to the large number of features and configurations.
Performance can slow down with very large project or a high volume of issue.
What problems is the product solving and how is that benefiting you?
Jira helps streamline project and task management by centralising all work items in one place. it solves the problem of tracking process across multiple teams and projects, ensuring better visibility and accountability.