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Jira

Atlassian

Reviews from AWS customer

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7,107 reviews
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    Vishal P.

Jira a tool for Project management

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
Jira offers incredible flexibility when it comes to creating custom workflows. It is a powerful tool for issue and bug tracking, and its extensive integrations with other tools make it even more versatile. Additionally, Jira provides strong support for agile methodologies.
What do you dislike about the product?
Jira's complexity and steep learning curve make it challenging to use, especially when setting up large projects. It can be difficult to configure everything properly, and users often require training to understand and utilize its features effectively.
What problems is the product solving and how is that benefiting you?
Jira is assisting us in tracking our project progress, starting from the requirements phase through to development. This gives us a clearer view of the project's status and helps us plan for the future. Additionally, Jira supports us with the customization of tasks, making it easier to adapt to our specific needs.


    Rohit S.

Powerful Project Tracking Tool

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
Jira is highly effective for managing projects using Agile and Scrum methodologies. It offers strong issue tracking, customizable workflows, and excellent support for sprints, backlogs, and releases. The flexibility to tailor issue types, fields, and workflows makes it suitable for teams of different sizes and processes.
Integration with tools like Confluence, Bitbucket, and CI/CD pipelines also helps keep work centralized and well organized.
What do you dislike about the product?
Jira can feel complex for new users, and the interface may be overwhelming at first. Configuration and administration often require experienced users to set things up correctly. Performance can slow down when working with large projects or complex filters, and reporting customization sometimes requires additional plugins. time tracking feature feel complex for new users
What problems is the product solving and how is that benefiting you?
We use Jira for sprint planning, task and bug tracking, backlog management, release planning, and day-to-day collaboration between development, QA, and product teams.


    Kishore N.

Jira: The Ultimate Source of Truth for Team Collaboration

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
What I love most about Jira is how it keeps everything from falling through the cracks. It’s basically the "source of truth" for our entire team.
• Total Visibility: I love that I can look at a board and instantly see who is working on what, what’s stuck, and what’s finished. It gets rid of those "quick check-in" meetings because the status is always right there.
• Customization: It’s incredibly flexible. Whether we are running a simple to-do list or a massive, multi-phase project, we can tweak the workflows to match exactly how our team actually works, rather than being forced into a specific mold.
• Search & Organization: The ability to tag, link, and search for old tasks is a lifesaver. If I need to find a decision made six months ago, I can find it in seconds instead of digging through endless email chains or chat logs.
What do you dislike about the product?
None jira is all the good and have helped me to solve my daily tasks
What problems is the product solving and how is that benefiting you?
Platform-Specific Chaos
• The Problem: In mobile dev, it’s easy to confuse iOS-specific bugs (like a SwiftUI layout glitch) with general backend issues or Android-specific behaviors.
• The Benefit: Jira allows us to use Components and Labels to strictly separate "iOS" tasks from everything else. This means I can filter my board to show only Swift/Objective-C tasks, keeping my workspace clean and focused on the Apple ecosystem.


    Computer Software

Customised ticket ceation makes teamwork effortless

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
Customised ticket creating for different purposes and teams
What do you dislike about the product?
It can feel overly complex, especially for new users or non‑technical teams
What problems is the product solving and how is that benefiting you?
It organizes and tracks work in a structured way and it creates alignment across teams to avoid getting lost in conversations or spreadsheets.


    Rizwan A.

Streamlined Workflows and Seamless Integrations

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
It makes my workflows structure and flexible. It also integrate with my other tools very well.
What do you dislike about the product?
Configurations are complex sometimes and navigation is also not very intuitive
What problems is the product solving and how is that benefiting you?
Jira is a powerful tool to manage team. It's greate for workflows, documentation,tracking issues and building roadmaps.


    Siddharth J.

Robust Customization and Seamless Integrations Elevate Project Management

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
What I appreciate about Jira is its robust and efficient customization of issue tracking workflows. It allows for detailed ticket lifecycles and offers strong integration with tools such as Git and CI/CD pipelines. Additionally, the user-centric dashboard is much more streamlined, making the management of complex projects significantly more efficient.
What do you dislike about the product?
Jira prompts teams to be more thoughtful about their processes and structure. While this may require some extra time at the beginning, it ultimately results in improved planning and more reliable delivery.
What problems is the product solving and how is that benefiting you?
Jira addresses the issue of disorganized work and limited project visibility. It provides me with a clear, real-time overview of ongoing tasks, any blockers, and upcoming work. This clarity supports improved planning, greater accountability, and more seamless collaboration across teams, which is especially valuable when handling features, bugs, and releases simultaneously.


    Ashley M.

Effortless Setup, Transformed Our Workflow

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
I like Jira's design and easy-to-use functions, which make my workflow smoother. Their "Workflow Automation" gets a lot done for me, and setting it up was just a few clicks, which I love. Jira really helped us establish a formal workflow that was absent in our department, making work transfer easier.
What do you dislike about the product?
Maybe the support team, who responses not in time very much.
What problems is the product solving and how is that benefiting you?
Jira helped formalize our department's workflow, making work transfer easier. Its easy-to-use design simplifies tasks—one click handles a lot. Overall, it improves my workflow.


    Devendra P.

A Powerhouse for Agile Teams with Some Complexity

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
I use Jira for project management and tracking software development tasks, and it really helps our team stay organized during Sprints. I love its highly customizable workflows and Kanban/Scrum boards that provide great visibility into the project's progress and aid in efficient sprint planning. One of the best things about Jira is the seamless integration with Confluence and GitHub, which allows our documentation, code, and tasks to live in one ecosystem. The Automation rules are a huge plus, significantly reducing our manual administrative work and allowing the team to focus more on coding. Jira fits perfectly into our tech stack, and having this 'single pane of glass' view really cuts down on context-switching for our team. We switched to Jira for its Agile-specific features like Sprint planning and Burndown charts, providing a level of visibility and technical integration that other tools can't match. The fact that Jira can mirror our internal processes through Custom Workflows means we don't have to change how we work to fit the tool.
What do you dislike about the product?
While Jira is highly capable, its complexity is a double-edged sword. The learning curve is quite steep for non-technical team members, often requiring dedicated training. Additionally, the UI performance can be slow at times, especially when handling large backlogs. I would love to see a more streamlined configuration process for admins, as currently, simple changes often require navigating through multiple nested settings.
What problems is the product solving and how is that benefiting you?
I use Jira for project management, tracking software development tasks, and managing issues. It organizes our sprints, provides real-time project visibility, integrates seamlessly with Confluence and GitHub, reduces administrative work through automation, and mirrors our internal processes without forcing us to change how we work.


    Ajay D.

Efficient Yet Complex Task Management

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
I really appreciate how Jira helps us break down work into short milestones, assign them to specific developers, and set priorities, so everyone knows what to work on. It provides a clear idea of timelines, making it easy to track progress, identify delays, and ensure on-time delivery. The best part I like about Jira is the well-defined tickets with clear assignees, priority, and status tracking, which help make handling work very easy. These features also assist in identifying blockers in the work, manage tasks in a structured and predictable way, and reduce confusion for developers. The initial setup was very smooth, and creating projects is easy, though configuring workflows and permissions requires more effort and planning.
What do you dislike about the product?
Newcomers find Jira difficult to use due to its complex structure. Creating or updating tickets takes more time than expected because even small changes require multiple clicks. There is also a need for a real-time chat tool to improve communication. Configuring workflows, permissions, and custom fields took more time and needed more planning.
What problems is the product solving and how is that benefiting you?
Jira helps us break work into milestones, assign specific developers, and set priorities. It gives a clear timeline, making it easy to track progress, identify delays, and ensure on-time delivery. The tickets, assignees, and priority features simplify managing work and reduce confusion.


    Nayan L.

Effortless Sprint Management with Real-Time Insights

  • January 07, 2026
  • Review provided by G2

What do you like best about the product?
It seamlessly handles sprints with scrum and kanban out of the box. Real time dashboards and charts are very helpful for gaining visibility in team performance. I use it daily as it is very easy to start with, has great issue resolution and customer support.
What do you dislike about the product?
While being very powerful and full of features, it tends to feel slow sometimes at various places in the UI, affecting the UX directly.
What problems is the product solving and how is that benefiting you?
It helps us stay organized and progress as a team. We use it to track team performance on a project, our sprint efficiency and maintaining our task backlog.